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All reviews scoopon deal hourly shuttle local shopping centre hotel bali junior suite movie room beautiful hotel steam room buffet breakfast interconnecting rooms rooms are great extra bed pleasant stay star hotel the hotel offers quiet area front office
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Reviewed August 19, 2017 via mobile

We stayed at the Sintesa Jimbaran with the independence day package in the standard room. Price wise its very reasonable compared to similar level hotels in the jimbaran area, rooms are clean and very very spacious for a standard room. It is also in a secluded area on the jimbaran cliff away from the main road so it is very quiet. There are some room for improvements to be made though. The checkin process takes a very long time, very inefficient staffs, alot of waiting time. I booked through the Sintesa website and inputted my CC to be processed then. However, the payment was not processed and i had to reprocess the payment during check in.

I stayed here for 2 nights, both set of bath towels that were prepared in the room smells bad. Breakfast selection was pretty good but food taste is not up to par for a 5 star hotel.

All in all, if the minor issues above are addressed, it can be a good value 5 star hotel that you can consider.

It is also one of the first hotels that connects with you through WhatsApp, enabling you to connect with the manager instantly for urgeny issues.

Date of stay: August 2017
Trip type: Traveled with friends
Thank brendanmark89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Sintesa Jim... B, Guest Relations Manager at The Sintesa Jimbaran, responded to this reviewResponded August 29, 2017

Dear Brendan B,

Warmest Greetings from The Sintesa Jimbaran

Thank you for taking your time to post review thru Tripadvisor. Your comment is surely motivated us to improve our services and quality and your encouraging feedback is the most rewarding part of our job, and please rest assures that your feedback concerned has implemented necessary action to solve your concerns.
once again , thank for choose The Sintesa Jimbaran for your stay and we looking forward to welcoming you back again

Kind Regards,
Zuhry,
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 18, 2017 via mobile

We are very happy staying in this hotel. The room is spacious, clean and comfy. The vibe is also nice with a hill view. The pool, restaurant, spa giving out a very relaxing vibes. Even though the location is quite far from other attraction, we could still go to movenpick for some shops.

Date of stay: August 2017
Trip type: Traveled with friends
Thank nellsens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Sintesa Jim... B, Guest Relations Manager at The Sintesa Jimbaran, responded to this reviewResponded August 29, 2017

Dear Nellsen S,

Thank you for taking your time to share the review on Tripadvisor and we really appreciate your positive feedback for our service and facilities. indeed, our hotel is located on the top of Jimbaran hill, and suitable for guests who wants relaxation atmosphere.

once again thank you for choosing our resort and I will certainly share it with the team. We sincerely look forward to the pleasure of welcoming you back again at the resort for another memorable and relaxing experience.

Kind Regards,
Zuhry
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 16, 2017

PERFECT JOURNEY IN BALI.
We love bali and i recommand this hotel, this city and this countryyyyyy!
Thanks for your hospitality, your kindness and your respect. It was a pleasure to meet them.
Thanks again for my brother's birthday surprise. It's amazing!

Date of stay: August 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Cassandra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Sintesa Jim... B, Guest Relations Manager at The Sintesa Jimbaran, responded to this reviewResponded August 29, 2017

Dear Cassandra M,

Warmest Greetings from The Sintesa Jimbaran,

I would like to thank for your compliment towards our resort. I am honored to read your positive comment. As you may know your comfort and your attention receive our first attention. Thank you for recommending our resort.
I will always be delighted to welcome you back in the warmth hospitality of our resort.

Kind Regards,
Zuhry
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2017

My wife Diane and myself have recently stayed at you're hotel. We it be a little far out from what we expected but once there we were pleasantly surprised at the immense size of the place. Although it is a little old and in some places in need of some slight repair, the overall appearance of the place is very good. It was a shame that during our stay the weather was overcast and somewhat windy. We were told that our stay was little late in the season and this was the windy time.. We both found the staff, especially the reception staff (Mr. Zurhi and Areya.. and there others whom I cannot name) to be very helpful and extremely respectful of all our requirement. Very special thanks to all of the drivers who drove us to the beach and Samastar shopping centre they were very courteous.

Date of stay: July 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Gary Cooper C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Sintesa Jim... B, Guest Relations Manager at The Sintesa Jimbaran, responded to this reviewResponded August 15, 2017

Dear Gary Cooper C,

Thank you for taking your time to share your experience pertaining to your recent stay at our hotel. We're glad to learn that you had a wonderful holiday with us. We will relayed your compliment to the staff.

At 'The Sintesa' Jimbaran we strive to provide the excellent service and facilities to our guest. We accommodate and anticipate the guest needs to create the ambiance that 'Always in Harmony with You"

Looking forward to welcoming you back on your next return to Bali.

Kind Regards
Zuhry
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2017

Stayed for 6 nights in August 2017 in top floor Suite.
The room was very big, beds and pillows good quality. The overall quality of other furniture and fittings (floors and walls) was suprisingly low. Overall it was a very strange mix of fancy facade/ good quality bathroos and poor quality refurbishment inside rooms(although i havent seen other rooms in the hotel). It left very strange impression. But it never affected our overall stay because s many things were really good.
Super friendly staff always ready and quick to help and solve any issues or questions we were having!
Excellent breakfast and dinner! We were impressed with the variety and quality of food in this place!
Free transfer to the beach was a big plus coz hotel is on the hill and its a bit painful to go down and up from and to hotel.
Gym facilities are good! Would NOT recommend spa- very bad massagist not worth the money at all.
Bar was super nice as well - has games and billiard, very good cocktails and super friendly staff!
Overall would definitely recommend staying here bc of very good quality/price ratio

Date of stay: August 2017
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Toma N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Sintesa Jim... B, Guest Relations Manager at The Sintesa Jimbaran, responded to this reviewResponded August 15, 2017

Dear Toma N,

Thank you for choosing to stay with us and I am honored to read your positive comment. It is indeed my privileges to learn that you had wonderful holiday with us. We really appreciate your positive feedback on our service and facilities and I have relayed your compliment to all staff. I do apologize for the inconvenience regarding your stay, your comment is motivated us to always improve our service and quality.

I would like to thank you for your valuable comments and for having chosen The Sintesa Jimbaran on your recent holiday. I will always be delighted to welcome you back in the warmth hospitality of our resort.

Kind Regards,
Zuhry
Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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