Just back from a week in Bali staying at The Sintesa on a Scoopon deal.
It is a great hotel perched on top of the hill in Jimbaran. Literally right on the top.
The good :
There's lots of good by the way.
Pick up from airport was professional, easy and without fault. Bottled water in car for us and a great driver to reacquaint us with the Bali roads.
On arrival we were given a refreshing welcome drink and a timely check in.
As we checked in before designated time we were shown to The BarBer to wait until our room became ready. The staff took our bags up to the room and came and gave us room keys and our vouchers while we were having a drink and bite to eat.
We booked a Junior Suite and it was very clean, balcony with two chairs and a side table, super big very comfy king bed with great pillows, dressing room off the nice bathroom. Tv plus DVD player.
Always plenty of bottled water. Some in fridge, bar area and bathroom on arrival and restocked daily.
A few complimentary mini bar items were appreciated for our arrival too. (Couple of cans of coke, a kit Kat, nuts and crips of some sort).
The pool is great - having an undercover area fantastic to escape the sun. There were plenty of sun loungers available and the lights over the pool at night made it a nice place to have a quick dip to cool off.
Massage vouchers on the deal can only be used at certain times of the day(arvo) and fill up extra quick. I only ended up using 2 of mine as we were generally out and about in the arvos. They consist of half an hour of foot and leg, then half and hour head and shoulders.
The gym and exercise room were situated next to the spa.
Meal vouchers can only be used in Agin Agin restaurant (not room service) and were 3 courses per voucher. A choice of about 5 or 6 set menus of generally good quality and quantity. You can also use your cocktail/beer vouchers while having dinner.
Again there was about 5 or 6 choices for the complimentary cocktails.
The Sintesa management have obviously listened to guest feedback and now have a group Breakfast area and a non group eating area at The BarBer. This was very much appreciated for reasons I'll put in the not so good.
Buffet breakfast with plenty of choice and items changed regularly.
The free shuttle to the beach was fantastic and would drop us anywhere en route. There's a new restaurant complex called Samasta which also has a fantastic Sereh supermarket and The House of Trap plus a nail salon which we got dropped off at regularly.
Other reviewers have mentioned the road leading up to the hotel and my experience is that some taxis seem less than keen to accept the ride as a result of this or you may pay more for your ride. Just to be aware.
We had some minor room issues with the safe and our room door but they were resolved immediately by the very capable friendly and efficient reception staff.
The not so good :
This hotels clientele is predominantly Chinese. Please be aware of this. They generally do not have the same filter of what's socially acceptable - pushing, spitting, dripping straight out of the pool to the lifts etc etc
Unfortunately a new party arrived late one arvo and were given rooms around ours on the same floor.
The yelling, running and slamming doors finally got enough for me by 2am when I became a crazed woman and started yelling at them to shut up in return.
Needless to say I dragged myself to reception the following morning and Kerry kindly arranged to move us.
Done.
The staff at The Sintesa are great in true Balinese style. Special mention to Kerry and Ratna at reception, Derry at breakfast and the gorgeous girl at Angin Angin restaurant who was just delightful to deal with (sorry her name escapes me). They all deserve special mention as do the guys who drive the shuttles.
Al in all amazing value at this hotel on the hill.
