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All reviews scoopon deal hourly shuttle local shopping centre hotel bali junior suite movie room beautiful hotel steam room buffet breakfast interconnecting rooms rooms are great extra bed pleasant stay star hotel the hotel offers quiet area front office
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Reviewed October 30, 2016

AAA Hotel, all way and above quality Hotel & Service. The rooms are magnificent, the staff are perfect and went out of their way to make sure we enjoyed our stay. It is situated OUT of the busy areas so great place to relax & enjoy. Only a short taxi ride if you want to be in the hustle & bustle of Bali. Highly recommended for family holidays.

Room tip: We had 2 rooms interconnecting, Myself & wife in one room, our son & daughter in the other room, perfect !
Date of stay: October 2016
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank dpgoad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Sintesa Jim... B, General Manager at The Sintesa Jimbaran, responded to this reviewResponded November 1, 2016

Dear dpgoad,

We would like to thank you for taking your time writing us a review of the hotel, staffs and service on TripAdvisor.com. It is indeed my privileges to learn that you had wonderful holiday with us. Thank you for recommending our hotel and we will always be pleased to welcome you back at our magnificent hotel.

Kind regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 29, 2016

We had a fabulous stay. The standard of the rooms are excellent and the staff are friendly and wiling to help. The whole hotel is beautifully presented. The restaurant serves a wonderful breakfast and lovely dinners.

Date of stay: October 2016
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank belindapickwellp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Sintesa Jim... B, General Manager at The Sintesa Jimbaran, responded to this reviewResponded November 1, 2016

Dear belindapickwellp,

Thank you for your lavish praise towards our hotel. We are so delighted to learn that you had such an enjoyable stay with us and felt spoilt by the hotel and its facilities. We are happy to read that you liked the breakfast and dinner at our restaurants. I will always be pleased to welcome you back again at our hotel.

Kind regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 28, 2016

Such a nice and warm experience with excellent staff. Hotel staff are one of the most genuinely friend people, alway smailing. We've enjoyed at the hotel and it'a very nice experience to relax on the top of the hill. We'll return again soon!!

Date of stay: October 2016
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank MakiT138
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Sintesa Jim... B, General Manager at The Sintesa Jimbaran, responded to this reviewResponded November 1, 2016

Dear Maki T,

Thank you for taking your time to post a review on TripAdvisor and. We are happy to know that our staffs serve you with the best service they could ever give and that you appreciate all the effort. We are so delighted to learn that you had such an enjoyable stay with us. We hope to have an early opportunity to welcome you back.

Kind regards,
The Management

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Reviewed October 28, 2016

The hotel grounds are beautiful.

The pool is lovely and part undercover so you can swim and not get sunburnt. The spa/sauna/steam room is beautiful and peaceful but males and females are separate. Being our honeymoon it would have been nice to have a spa together.

The rooms were very nice, clean, plenty of room, big tv and lots of bathroom supplies. Dressing gowns, slippers and an umbrella were there to use also.

We had 3x three course meals on a scoopon voucher and they were incredible! Very generous, presented beautifully and tasted amazing. The breakfast was really good and heaps to choose from. There were a couple of really busy days that a lot of food had run out and took a while to be replenished. I think this was more to do with (very) greedy guests not the staff being slack.

All the other food we had, however was not to the same quality. The prices are not what you would expect to pay in Bali and the meals were tiny. For example we paid $15 for a steak sandwich that was a hot dog size bun and the steak didn't even fill it. The fish and chips from the bar was about 4 or 5 tiny slithers of battered fish and a cup of chips and a cup of salad (mainly lettuce and carrot). From memory i think this was about $10.
Given the distance from Kuta, it was a $10 taxi ride each way so wasn't really worth going out to eat every meal. We were lucky to have the 3 meals on the scoopon voucher.

The staff in the bar, restaurant, reception, spa area etc (everyone) were so friendly and very helpful. I can't fault the staff for anything at all.

Overall it was a great hotel just the food prices or meal sizes could do with a change.

Date of stay: October 2016
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Aysher N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Sintesa Jim... B, General Manager at The Sintesa Jimbaran, responded to this reviewResponded November 1, 2016

Dear aysher2016,

Thank you so much for taking the time to share your recent experience with us. We appreciate your kind words to our associates and their service delivery. And we are really happy to note that you had a great experience with us and impressed with the quality and comfort of our service and facilities. Your encouraging feedback is the most rewarding part of our job, and please rest assures that the department concerned has implemented necessary action to solve your concerns.
I will always be delighted to welcome you back again.

Kind regards,
The Management

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Reviewed October 28, 2016 via mobile

We were upgraded to the deluxe room? And found the space spacious and clean. We did find lots of mosquitos the first night. Even after killing a few and the mosquito repellant we ordered from the front desk, found ourselves with a few too many bites in the morning(3000 something that had pool views). We mentioned this to the front desk who arranged a new room ensuring us we would not have this problem. We went to room 6123 which was perfect.

The staff was attentive and cheerful through the stay. A special thanks to Ratna who helped us out the first night! The bf was ridiculous with an egg/pancake/waffle/Asian stations! They had abundant Asia and western options. Any type of coffee to order. It far from main areas but the free shuttle to jimbaran beach helps with the location problem.

Date of stay: October 2016
Trip type: Traveled as a couple
Thank bhadam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Sintesa Jim... B, General Manager at The Sintesa Jimbaran, responded to this reviewResponded November 1, 2016

Dear bhadam,

It was indeed my pleasure to have you as our guest. Please accept my apology for your inconvenience experience with mosquito at the first night, hopefully we could improve to give a better service and please rest assures that the department concerned has implemented necessary action to solve your concerns.
I personally will pass on to Ratna your compliments, which will be further inspiration for other team members. Once again, we thank you for selecting The Sintesa Jimbaran Bali. We look forward to welcoming you back again in the future.

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