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All reviews scoopon deal hourly shuttle local shopping centre hotel bali junior suite movie room beautiful hotel steam room buffet breakfast interconnecting rooms rooms are great extra bed pleasant stay star hotel the hotel offers quiet area front office
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Reviewed July 15, 2016

We were very excited to stay at this hotel but unfortunately we were disappointed on several levels. The staff did their best with service recovery but we were glad that we only stayed here one night.

We had a quiet room on the 5th floor away from the pool. It had a comfortable bed and was spacious but it lacked style and upscale amenities.

The location is set on a steep hill with nothing within walking distance. A complimentary hourly shuttle goes back and forth to the main beach area/restaurants. The hotel is only 15 minutes to the airport (taxi cost is 90000-100000 rupiah). The hotel airport transfer is 200000.

The breakfast buffet was decent quality and had a large selection. The open air dining area is nicely designed with a view of the courtyard/pool. Unfortunately it felt like a cafeteria because of the noise and children running around.

There was nothing poor about the property it just wasn't as expected. It felt more like a business hotel that targets large tour groups, than a luxury hotel.

Room tip: High level rooms away from the pool are quieter
Date of stay: July 2016
  • Trip type: Traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Balance_Bound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Sintesa Jim... B, General Manager at The Sintesa Jimbaran, responded to this reviewResponded July 19, 2016

Dear Balance_bound
Warmest Greetings from The Sintesa Jimbaran,

Thank you for taking the time to post this review about your recent stay at The Sintesa Jimbaran. We are disturbed to hear that you were disappointed by your experience. We value all guest comments which help us to continually enhance our facilities and services, as we aim to provide nothing but the perfect experience for each guest.
Our guests’ satisfaction is our top priority and we take great pride in not only meeting individual’s expectations, but exceeding them. We are committed to ensuring that we address and resolve each point you have made.
Please accept our sincere apologies and our commitment to using your feedback to enhance the experience for all our guests. We hope sometime in the future there is an opportunity for you to come back to The Sintesa Jimbaran and to again enjoy a perfect beginning, which continues until the time you check out. If you would like to discuss any of these issues in further detail, we would be happy to hear from you at infotsj@sintesahotels.com.


Warmest Regards,
General Manager
The Sintesa Jimbaran

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2016

Beautiful hotel, refreshing ocean breezes and impressive foyer welcomed us. Staff are amazing. Room overlooked pool and was spacious. Would recommend this hotel for luxurious stays and relaxing holidays. Spa massage treatments - wonderful. Food is good, breakfast menu is extensive. Hotel will provide afternoon car to local highlights as well as hourly shuttle to beach for wonderful sunset and BBQ seafood restaurants.

Date of stay: July 2016
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank kevenevans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Sintesa Jim... B, General Manager at The Sintesa Jimbaran, responded to this reviewResponded July 18, 2016

Dear kevenevans,
Warmest Greetings from The Sintesa Jimbaran…
Thank you for sharing your experience pertaining to your recent stay at our hotel. We are glad to learn that you and your partner like our Balinese Hospitality and have a memorable stay at The Sintesa Jimbaran.
Your comfort is our utmost priority; therefore, we strive our best to provide the excellent services and facilities to you and our guests. We are looking forward to welcome you back on your next return to Bali.

Warmest Regards,
The Management
The Sintesa Jimbaran

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 12, 2016

Just stay here two days, but it is a very good hotel, nice place. I like their breakfast and they have a free shuttle bus to Jimbaran beach, it is very convenient. This place is good for a holiday with your best friends, but it is not convenient for shopping.

Date of stay: July 2016
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jian317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Sintesa Jim... B, General Manager at The Sintesa Jimbaran, responded to this reviewResponded July 13, 2016

Dear jian317,
Warmest Greetings from The Sintesa Jimbaran…
Thank you for sharing your experience pertaining to your recent stay at our hotel. We are glad to learn that you like our Balinese Hospitality and have a memorable stay at The Sintesa Jimbaran.
Your comfort is our utmost priority; therefore, we strive our best to provide the excellent services and facilities to you and our guests. We are looking forward to welcome you back on your next return to Bali.

Warmest Regards,
The Management
The Sintesa Jimbaran

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2016

Stayed in the hotel for my first trip to Bali and absolutely loved it.
From the moment you walk to the concierge desk and check in you're greeted with a cold towel & an icy cold drink. Just what you need after long travels! The room was amazing, lovely bathroom with clean bathtub, good hairdryer. New furnish, well maintained, cleanliness, a super hotel in everything.
Breakfast was great with good choice of lovely food and fruit.
The spa was lovely and again very reasonably priced. The staff definitely made our trip and we couldn't speak higher of our stay! thank you Wisnu!!! Perfect place with high privacy.

Date of stay: July 2016
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank Ruxandra P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Sintesa Jim... B, General Manager at The Sintesa Jimbaran, responded to this reviewResponded July 13, 2016

Dear Ruxandra P,
Warmest Greetings from The Sintesa Jimbaran…
Thank you for sharing your experience pertaining to your recent stay at our hotel. We are glad to learn that you like our Balinese Hospitality and have a memorable stay at The Sintesa Jimbaran.
Your comfort is our utmost priority; therefore, we strive our best to provide the excellent services and facilities to you and our guests. We are looking forward to welcome you back on your next return to Bali.

Warmest Regards,
The Management
The Sintesa Jimbaran

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2016

The bedroom is spacious with a nice sofa in it. The breakfast area is very spacious and open, however, the table arrangement should be re-arranged so it can accommodate more couples or small family of max 4 people.

Date of stay: June 2016
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank DannyHS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Sintesa Jim... B, General Manager at The Sintesa Jimbaran, responded to this reviewResponded July 13, 2016

Dear DannyHs,
Warmest Greetings from The Sintesa Jimbaran…
Thank you for sharing your experience pertaining to your recent stay at our hotel. We are glad to learn that you like our Balinese Hospitality and have a memorable stay at The Sintesa Jimbaran.
We will take note and address your feedback regarding to the table arrangement to our respective department. We value your feedback for our services' and facilities' improvement.
Your comfort is our utmost priority; therefore, we strive our best to provide the excellent services and facilities to you and our guests. We are looking forward to welcome you back on your next return to Bali.

Warmest Regards,
The Management
The Sintesa Jimbaran

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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