We recently spent 4 nights at The Sintesa and these were our observations
- Very attractive room rates, they were very competitive for the area, which was great!!
- The catering is the biggest issue. The staff are not adequately trained and this was demonstrated on many occasions. We had our first lunch at The Bar (freezing inside with a heavy smell of cigarettes) our meals took 90 minutes to arrive and even then 2 meals never arrived, we cancelled them in the end when the kids starting to lose the plot with starvation. When we went to pay the bill, it took the wait staff an additional 30 minutes to reconcile the bill- it was embarrassing, annoying and beyond disappointing
- We didn't eat one meal at the restaurant that was without an issue (seafood pasta served with no seafood, cold meals, one main served 30 minutes before companions meal, warm white wine, Banana fritter fried to the point of burnt, Room service menu not available at night etc etc)
- The staff are very attentive, almost too much so, removing plates mid meal for example
- The main pool is 50% undercover, which is fine, however its FREEZING cold, was too cold for our kids. Due to it being 50% under cover shouldn't it be adequately heated?
- The layout of the main pool is odd, very limited sunlight on the main pool (none in the afternoon at all) so be prepared to sit in the shade all the time.
- 4 out of 7 of our group ended up with ear infections from the kids splash area/pool
- There is a subtle smell of fumes in several areas around the property which was very off-putting. I felt like I was inhaling exhaust fumes whilst trying to relax with the kids. We left the main pool area twice feeling light headed or with a headache.
- The shuttle into town was great, a quick 5 min drive and we were on the beach which worked well. however on 4 occasions we were left in town as the shuttle simply didn't show up to collect us- great when you have 3 kids under 3 with you.
- The hotel lacks personality and warmth, its spacious and clean, but lacks warmth and a welcoming feel. It was very unclear where to find the gym/kids club/doctor etc, all disappearing off into mysteryy corridoors!
- FYI no pool side service if you are wanting food/drink by the pool
The positives?
The rooms are spacious and clean which was fantastic when travelling with small kids, the adjoining room option was great.
The staff are abundant, always someone hanging around to help
Due to so many ear infections, we used the in house nurse/doctor which was fantastic
Don't mean to be super negative, this hotel has potential, and is still in the soft launch phase, having only been open for 6 months or so, can only hope you take this feedback on board and address it appropriately!!!
