Absolutely gutted we stayed at Heaven Hills it ruined our engagement celebrations and our end to Bali!!!!
We booked a groupon offer that seemed to good to be true (and it was) it states 'ocean view villa' very misleading as we did NOT have an ocean view villa we have a rooftop view villa! The villas themselves are ok but have alot of water damages from leaks and ants are EVERYWHERE! There should be a free shuttle from 7am until 9pm taking us to Jimbaran and anywhere else but we were informed it was 4-6pm!!!!! That is ridiculous considering how far out of Jimbaran the villas are! In fact they shouldn't even class themselves as Jimbaran more like 'Nusa Dua' or in fact 'middle of no where' There is no bar or restaurant however you can order a very basic lunch menu which we did when we arrived for the following day; the next day came and our lunch was an hour late; The telephone in our room didn't work so we had to get soaking wet to remind staff to bring our lunch which they had completely forgotten about!
1 bottle of mineral water per person is no where near enough water considering your in the middle of no where! There should be a continual water source in the room; it is a basic requirement! Every other hotel we stayed at in Bali they provided us with a 15litre water container (and we paid a lot less to stay at those hotels!)
The tv in our room just got worse through out our stay; after clicking through 5 channels it would turn itself off due to 'bad signal' the staff tried to help and swapped the boxes around but still no joy and informed us they would send a technician the next day; when we got back to the hotel after being out for the day with a driver the tv and internet had completely stopped working! We got a crappy apology letter for our inconvenience.
Breakfast gets delivered to your room but don't expect it to be prompt! On our first day it was way too early and ruined our lie in, the second day was a little late, the third day (the day we were leaving) we asked for it to be no later than 7.30am as we had to leave at 8am, 7.45 came and still no breakfast, we called reception only to get hung up on so had to go down to tell them we needed it asap 10 mins later we inhaled our breakfast and got to leave this incompetent hotel!
If you want to be in the middle of no where, with building noise (they're building more villas and a restaurant-I'd concentrate on the mess they already have before trying to develop the area) and incompetent staff then this place will be your cup of tea!!!!
- Official Description (provided by the hotel):
- The name Paradise Loft started as it perched up high and set apart from the island's hustle bustle with modern cube-like units in Jimbaran Hills come in terraced Mediterranean-style. Offering a cozy 'holiday home' feel and comprise of One Bedroom Harbor View Villa with Plunge Pool and Two Bedroom Harbor View Villa with Plunge Pool, Paradise Loft Villas Jimbaran is the low budget villas, ideal for those seeking a quality yet affordable villa stay in Bali. Drenched in natural sunlight, rooms are totally enclosed with air-conditioning, folding glass doors leading out to the private pool draw in natural breezes. Its open-plan living room and kitchenette feature a sit-up kitchen bar with funky stools, refrigerator, sink, electric cooking rings, and kitchen utensils. Small timbered deck and private plunge pool are edged by tropical plants and mini wooden gazebo with low table. Bedrooms feature ultra-comfortable double beds and individual reading lamps, LCD TV with extensive selection of satellite channels and safety deposit box. Sparkling en-suite bathrooms include a shower plus in-house bathroom amenities. ... more less
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- Also Known As:
- Paradise Loft Villas Jimbaran Bali