I stayed at Le Meridien for 3 nights and the service I received was by far the worst I have ever encountered with the Starwood brand. The hotel is relatively new, and seemed pretty empty while I was there so you would think they would try to satisfy their guests but everything that happened during our stay was appalling.
There was a mix up with our reservation names and although we had paid for the 3 nights in full, because the reservation was not located when we checked in, the hotel set up a new reservation under my name (WITHOUT ME KNOWING). I assumed they understood when I insisted that I should not be paying extra since our reservation was paid in full 6 months ago. They told me that they would figure out the problem, but on the next day when we figured out that the names were mixed up, they told me that they would have to charge me for the first night even though it has already been paid for.
Although they knew this was clearly a misunderstanding, we still ended up paying for the night we had already paid for 6 months ago. The manager didn't even come out to speak to me and in no way did anyone try to help us rectify the situation. We came to Bali for a friends wedding and instead of enjoying ourselves, we spent half the trip arguing with the staff about the double charge and in the end still paid an additional $300 US dollars.
Being a SPG member, this was my first experience at a Le Meridien hotel and I can honestly say I will never stay at any Le Meridien again.
- Official Description (provided by the hotel):
- Located on the secluded, tranquil Jimbaran Bay on the south-west coastline of Bali, Le Méridien Bali Jimbaran features majestic views of the Indian Ocean and Jimbaran Bay. Complementing the location, Le Méridien Bali will juxtapose traditional Jimbaran heritage against a contemporary creative space surrounded by serene and refreshing elements of water featuring 75 guestrooms, 35 suites, 4 penthouses and 4 villas equipped with a Lagoon sundeck. The décor reflects a contemporary approach to Balinese from the modern Batik motives, to the artworks that completes the room and finished with the finest marbles.Le Méridien Bali Jimbaran also features a signature 1,300 square-meter uniquely designed saltwater Lagoon pool that is accessible from ground floor guestrooms; Serenity – a space of rejuvenation, with three signature spa treatment rooms, a fitness centre and yoga studio. Children will be engaged with an array of activities and programs with the Kids Club, equipped with the latest gadgets and completed with a dedicated outdoor children’s pool.Le Méridien Bali Jimbaran introduces a gastronomic journey to the Island of the Gods offering discerning travellers four dining venues in a three-storey dining and entertainment complex: The brand’s signature all-day dining restaurant, Bamboo Chic featuring Pan-Asian fused with lost Balinese Cuisine; Smoqee Lounge & Sky Bar, an enchanting spot for cocktails and live music over sunset; Latitude 8, the resort’s lobby lounge overlooking the lagoon offering choreographed cocktails, light snacks and evening tapas; and, WALA, an indulgence of hand crafted gelato or taste of the perfect cup of Illy coffee. Le Méridien Bali Jimbaran offers the signature Le Méridien arrival experience, with signature designed furniture, reflecting ponds and an inspirational artworks. In addition, guest of Le Méridien Bali Jimbaran will also be welcomed at Kendra Art Gallery’s exclusive exhibit space, as a partner of the global UNLOCK ART™ programme.The resort also features the newly-developed Le Méridien Hub experience, which re-interprets the traditional lobby into a social gathering place for creative people to converse, debate, and exchange. Le Méridien Hub offers both guests and locals a creative atmosphere where contemporary, curated artwork sets the environment. ... more less
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- Also Known As:
- Le Meridien Bali Jimbaran