As other reviewers have noted, the ayana is a beautiful property. What we (myself, my husband and 2 year old son) loved about it was the outdoor facilities and the wonderful service that we consistently received from the staff at the pools and the beach. The staff were always on hand with fresh towels and cold water, and were happy to move the deck chairs around for us so that we could sit under trees. I can't say how many people were staying in the resort, but it did not feel crowded, and we pretty much always had the kids pool and playground to ourselves. My son especially loved the breakfast at padi, where he was given a bowel of bread to feed the fish each morning. We loved the rock bar, and the hostesses made sure that we had a couch so that my son could play with his books while mummy and daddy enjoyed the sunset. We needed a sleeping bag washed for my son, and this was done very quickly and free of charge.
The downsides - we arrived in the afternoon just after the 3 pm check in time, but had to wait, as our room wasn't ready. Our reservation clearly requested a baby cot, but it wasn't in the room. We were told that this would be followed up, but hours later, it still hadn't arrived. When I called to follow up, I was put through to housekeeping, who told me to "look outside your room". There was a cot outside another room down the hall, and at a less than 5 star resort, I probably would have dragged it into my room myself, but really didn't think that was acceptable at ayana. A bit later someone did come and move the cot into our room. At check in, we requested a late check out. This was important to us as our son sleeps 12 - 2. We were told that this certainly wouldn't be a problem, our reservation had been noted, but were told that this would be confirmed the day before check out. I didn't hear anything from reception the day before check out, so went to confirm that late check put would be ok. The lady was really unhelpful, and said there was nothing on our reservation about late check out, and I had to leave at 12 due to an early check in to our room. I explained about our sons sleep, and she said she would see what she could do and call me. This never happened. Thankfully, my husband is a member of the loyalty program at the intercontinental, and were able to arrange a discounted room there with early check in to make nap time. Other downsides - it is pricey, and isolated, our bathroom was a little grubby (there was mould in the grout which could easily be removed by scratching), and sometimes our room wasn't cleaned till 2 or 3pm.
On balance, I don't think that I would stay at ayana again. There was so much that I loved about it, but it was really a few days of play for my son, and I think he would be just as happy in a more low key resort.
- Official Description (provided by the hotel):
- The award-winning AYANA Resort and Spa, BALI is a world-class destination resort located on 90 hectares of cliff-top land perched above Jimbaran Bay, just 10 kilometers from Bali airport. AYANA’s majestic sunsets and ocean-front views are complemented by white-sand beach and shared facilities as Bali’s only integrated resort with RIMBA Jimbaran BALI. With full access to all dining and recreation at both AYANA and RIMBA and complimentary resort shuttle, guests enjoy the most extensive on-site facilities of any resort in Bali. There are 19 restaurants and bars including the famous Rock Bar; exclusive private beach; 12 swimming pools; world-class Spa with Aquatonic Seawater Therapy Pool and Spa on the Rocks treatment; golf-putting and fitness center; and complimentary WiFi. ... more less
- Reservation Options:
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- Also Known As:
- Ayana Hotel Jimbaran
- AYANA Resort And Spa Bali/Jimbaran