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“A very good location - service should be improved”

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Belmond Jimbaran Puri
Ranked #7 of 55 Hotels in Jimbaran
Certificate of Excellence
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“A very good location - service should be improved”
4 of 5 bubbles Reviewed May 15, 2014

Belmond Puri Bali belongs to the 'Leading hotels of the world'. So that's why you go there and have some Special expectations. To say it clear in the beginning: When it comes to the facility and its location, that's for sure coming true. But the service has to be improved.
The Hotel is just 10 minutes away from the Airport, which makes it very comfortable when you go there. The location is at the best position of Jimbaran beach. You can enjoy the hotel itself with its superb infrastructure and garden plus beach. On the beach you can also find close by lovely fish Restaurants and outside there are a couple of Spa's with good massages.
The breakfast included was okay (but not outstanding) for a 'leading Hotel of the world', but the service staff has to improve or become more interested and fascinated in their job. They are friendly, but it seems like the play a role in this theatre every day.
Anyhow we will come back, as this is a perfect place for a short and Long-term trip to Bali.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grosskarlbach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles K, General Manager at Belmond Jimbaran Puri, responded to this review, May 22, 2014
Dear Grosskarlbach,

Thank you very much for your recent post on TripAdvisor, it is very much appreciated that you have taken the time to share your experience of the resort.

It was very nice to read your description of the hotel location and facilities, the service issue we are continually addressing, we are working closely with the restaurant team to ensure they focus on providing the level of service we have been known for over a very long period of time.

We will endeavour to improve in all areas you have mentioned and can only thank you for bringing this to our attention.

With best regards from the entire Belmond Jimbaran Team.
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1,030 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (115)
Date | Rating
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English first
Basingstoke, UK
Level Contributor
72 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 bubbles Reviewed May 10, 2014

We stayed here for 2 nights at the end of our 3 week hols. We stayed in cottage 30 and wow it was gorgeous, although the noisiest air con of the whole trip!! Beautiful location on Jimberan Bay and the beach was lovely, especially in the evenings with locals playing football and the fisherman heading out to sea. Food was good, not the best we had, and it was very expensive and the staff in both restaurants were detached from their guests. It was almost as if it was a hassle for them to be there serving us. This was a shame because at the other hotels we stayed in it was completely the opposite. This didn't spoil the stay by any means and the front desk staff were great. The ladies at the beach spa need to learn that if you say no to a massage you mean no! Despite the airport being very close it doesn't cause any disturbance. A great hotel to end the holiday in and great for visiting Uluwatu as well.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KathMacca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles K, General Manager at Belmond Jimbaran Puri, responded to this review, May 22, 2014
Dear KathMacca,

Warm greetings from Jimbaran, I was very pleased to read your recent post of the resort, thank you very much for expressing your views.

The beach of an afternoon is a wonderful experience we are very lucky to be witness to such a lovely Balinese experience played out in front of us daily.

I have again discussed the service attention in the restaurant with the team and we will do our utmost to improve the service we are providing to our guests. Likewise with the beach massage ladies, I have discussed this point with the spa manager and she has followed up with them to ensure they are more subtle in the future.

Thank you once again for taking the time to write on TripAdvisor it is very much appreciated.

With best regards,

Charles.
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Sydney, Australia
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed May 6, 2014

We came here as part of our honeymoon last April (2013). It was not as flashy and high-end as our previous resort, but more than comfortable (and much cheaper!). We stayed in a bungalow, perhaps a little small and with some slightly old furnishings but really traditional and private. A few really lovely touches in the service - beach bags, umbrellas etc for convenience and a herbal tea was provided with the turn-down service.

We were very happy with our choice of Jimabaran Bay, so much quieter and cleaner than any other beaches we saw. Best of all it was used mostly by locals, the kids would all come down for a swim after school and fishing is a common activity during the day.

The best thing about this resort was the quality and variety of food. Perhaps the Orient Express component put an emphasis on this aspect but it was unexpected and appreciated. We enjoyed all our meals, and the breakfast buffet was scrumptious (it included italian style cheeses made locally!).

We had the best time swimming, relaxing, and eating great food at this resort.

  • Stayed June 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Reddwarfette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles K, General Manager at Belmond Jimbaran Puri, responded to this review, May 12, 2014
Dear Reddwarfette,

We really appreciate you taking the time to post your review on TripAdvisor of your stay with us last year, I was very pleased that Jimbaran Bay was the highlight of your time in Bali.

It was great to see your wonderful comments on our food the Chef always appreciates hearing of guests wonderful experiences when dining in our restaurants and he sends his sincere thanks to you.

Once again thanks for your review and I hope we are able to welcome you back to the resort if you return to the Island of the Gods.

With my very best regards.

Charles.
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Affoltern am Albis, Switzerland
Level Contributor
99 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed April 29, 2014

A perfect welcome, a great checkin and the view on the resort exactly as we had hoped that it would be.
We had a garden villa with direct view to the beach and it was real amazing. We felt comfortable the whole time in that special retreat. The beach itself was very well maintained in front of the hotel and the water crystal clear. The area around the beach was nicely structured with normal beach comfort, relax chairs or even kind of lounge beds. We were only at the seafood grill restaurant and the food was excellent.Preparation, quality and presentation, all to our liking. So far everything as you would it expect from that level of hotel category.
The service of the restaurant staff is a bit different and for the avoidance of doubt not bad but it didn't suit a place like that. The service was rather slow and sometimes you were waiting much too long until somebody even took your order (especially at the beach were special flags were prepared to signal a demand but nobody really cared). Some of the service staff also wore dirty clothes which also didn't fit to the rest of great place.We have given that feedback also to the local service manager and hope it improves.
Overall we definitely recommend the place and we enjoyed the stay but we hope the service quality improves to match the rest.

Room Tip: Number 15 was great - direct view to the beach, not to close to the restaurant or pool area
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 2Horst2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles K, General Manager at Belmond Jimbaran Puri, responded to this review, May 12, 2014
Dear 2Horst2,

We greatly appreciate you taking the time to post your review of tour recent stay with us here in Jimbaran, I was very pleased to read you enjoyed the your time in the resort.

The Chef was very pleased to receive your praise of his food and ensures to keep up the good work. Arif the service manager and I have discussed the issues you brought up to him, I am very sorry we let you down in the area of the beach service but we appreciate you informing us of your experience and we will endeavour to improve.

Thank you once again for your comments and we will aim to achieve higher standards in the areas you have mentioned regarding our service.

With my best regards.

Charles.
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Dubai, United Arab Emirates
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed April 28, 2014

My husband and I stayed here for our belated honeymoon in dec 2013 and spent christmas in the sun. We spent ages researching the best places to stay in bali and the pressure was really on to make sure that our hard earned cash would be well spent, that the time away from family at christmas would be worth it and that our honeymoon (that we would only get one shot at) would be a magical and memorable one. I'm pleased to say that it was all of the above and staying at the jimbaran puri was absolutely the right choice.
Right on the beach in this lovely area of bali we could truly relax, what we loved most was the really happy staff ( happiness of the staff never to be underestimated in any establishment), friendliness and hospitality of everyone - from management to the cleaners.
The grounds are stunning in stylish Balinese style and truly romantic come night time with a cosy beach side bar and lanterns that lit up the pathways back to our perfect garden villa.
The garden villa itself was fabulous with an outside private shower and garden. I literally would be quite happy if this was my home and we had to stay forever - We wanted to stay forever!
It did rain quite a bit during our stay but this didn't bother us as jimbaran puri looked beautiful even in the rain and the beach bar just rolled down its shutters and it was fun to take refuge in the bar with the friendly staff and listen to the sea during the down pour just a few steps away. After the rain stopped we took a walk along the beach in our hoodies and the next day, on Christmas Day itself the sun came out and we were back in our swimwear.
A christmas dinner and christmas carol singing as well as a meet and greet other guests and hotel staff was all put on over the festive period and really made our christmas and honeymoon stay wonderful. So wonderful in fact that when we had to leave a few days later to visit nearby seminyak for new year (we had booked previously another hotel as part of the plan to see as much of bali as possible) and no sooner had we checked into the new hotel we knew we had made a big mistake and my husband promptly called jimbaran puri to ask if we could come back and spend new year with them instead. They apologised saying they already had another booking for our original room but could offer us the only smaller room they had left. We took it immediately and made our way back. They apologised again once we arrived saying that they had made up the room in the hour it took us to get back to them but that It was smaller than our previous. Well if this is their smallest and worse room then be assured, that booking here you will not get a bad room, as this too (yes a little smaller but not by much) was fabulous too. stylish facilities, cosy and luxurious without being pretentious and we felt immediately at home as we had done in our previous room. We went on to see in 2014 at the new years eve dinner on the beach with fireworks, fire and belly dancers, and even though on this night too it was raining: the atmosphere was brilliant and we both agreed it was the best new years eve either of us has ever had. thank god we checked out of the seminyak hotel and came back to jimbaran puri. It's a christmas, new year and honeymoon we will cherish forever. Thank you jimbaran puri! Mr and mrs hughes

Room Tip: We stayed in a garden villa and this was more than enough. There are villas with a pool but there is...
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Danielle E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles K, General Manager at Belmond Jimbaran Puri, responded to this review, May 7, 2014
Dear DanielleE,

Of all the reviews we have received on trip advisor yours really is one of the very nicest I have had the pleasure to read and now respond to, thank you so much for taking the time to write such a descriptive post.

I do remember your time in the hotel and know of all the events and activities you participated in during the festive season, it was a wonderful time to be in the hotel. Your sense of adventure and spirit to come to Bali and enjoy the other season we have here is and it was amazing to read of your experiences whilst staying

The New Year's Eve event was certainly not one I will forget in a hurry either, I am so very happy you enjoyed the night with us as much as we did hosting it and that your honeymoon is now a cherished memory.

The entire team here in Jimbaran wish you and Mr. Johnson a long and happy marriage and we hope to be able to look after you again if your travels bring you back to the Island of the God's, perhaps for an anniversary in the future.

With my warmest regards.

Charles.
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Paris, France
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 bubbles Reviewed April 28, 2014

My husband and I spent 5 nights here. The hotel grounds are really lovely, except for the beach. It was really trashy. I didn't even go into the water because it was really gross looking. They ran out of towels everyday by about 4pm. (After 2 days it was cleaned up though.) The room was nice and clean and there wasn't too many bugs. The bath tub is a little different and I almost fell in a couple of times. The staff are really nice and they spoke English pretty well. I think they could make a lot of improvements on the food. The quality isn't there for a 5 star resort but the price for the food is.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles K, General Manager at Belmond Jimbaran Puri, responded to this review, April 29, 2014
Dear Amy M,

Thank you for bringing to our attention the issues you faced whilst you were in the hotel, I am very sorry the towels were not more readily available in the afternoons, I have followed up with the team to ensure we have a sufficient number.

Regarding your comments on the food, I have discussed these with the chef and we will review your bill to understand exactly what you dined on when in house so we can look to improve on our quality and consistency.

As for the beach we did have one or two tides in April that brought an unusual amount of unwanted debris into the bay, but the beach team did a great job in cleaning up and since this time the water has been stunning.

We were pleased that you appreciated the hard work our garden team put into the hotel grounds and I will ensure they keep at it and your comments on our wonderful staff are also much appreciated.

We genuinely thank you for taking the time to post your review as comments such as yours allow us to improve the overall enjoyment for all our guests and thank you very much for choosing to stay with us during your time in Bali.

With best regards,

Charles and the Belmond Jimbaran Team.
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Amsterdam
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed April 26, 2014 via mobile

I have one problem after staying at jimbaran puri Bali... Until now other hotels are a bit of a let-down because they just aren't as good. We enjoyed our stay so much here! Check-in is great, you get treated like royalty. Forget the tacky welcome drink, this hotel brings it to another level. Gardens are well kept, pool area is really stunning, right at the beach. Breakfast area is right next to it, also overlooking the beach which is so nice in the morning. Staff is super attentive and genuinely friendly and helpful. We stayed at the garden cottage since they have such a great pool area. Don't need anything else really, because it's not crowded. Maybe one or two other people and really relaxed. Room is nice with a comfy bed, complimentary tropical fruit and fresh herbal tea every day. Staff was so kind to suggest to bring us additional bottles of water since we were traveling with our baby. Didn't even need to ask. Room had a bath and real super hot water (which is not always the case in s/e Asia) and outdoor shower as well. Toiletries are great. Food at the restaurants is simply amazing. Couldn't find as good Indonesian food anywhere else until now! Really tasty and along the beach which is super quiet. We were happy to leave Kuta after a couple of hours of shopping and come back to our slice of heaven. Unwind, sip a cocktail and just take it all in. Special thanks to all the amazing staff which made us feel so well taken care of.

Stayed April 2014, traveled with family
Helpful?
Thank Nudea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles K, General Manager at Belmond Jimbaran Puri, responded to this review, April 28, 2014
Dear Nudea,

It was wonderful to read your recent post of your experience here at our resort, thank you very much for taking the time to write on TA, it is greatly appreciated.

We are very happy you enjoyed all areas of the hotel, our tranquil setting and wonderful Balinese staff do make time spent in the hotel very relaxing, I have shared your recognition with the team which pleased everyone to receive such wonderful recognition.

Thank you very much for choosing the Belmond Jimbaran Puri Bali for your stay on the island, your slice of heaven here in Bali is awaiting your return and we hope to be able to look after your family again at sometime in the future.

With our warmest regards,

Charles and the Belmond Jimbaran Team.
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Additional Information about Belmond Jimbaran Puri

Property: Belmond Jimbaran Puri
Address: J .lUluwatu | Yoga Perkanthi Lane, Jimbaran 80361, Indonesia
Phone Number:
Location: Indonesia > Bali > Jimbaran
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Jimbaran
#5 Top resorts Hotel in Jimbaran
#5 Spa Hotel in Jimbaran
#6 Family Hotel in Jimbaran
#6 On the Beach Hotel in Jimbaran
#7 Luxury Hotel in Jimbaran
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Belmond Jimbaran Puri 5*
Number of rooms: 64
Official Description (provided by the hotel):
Belmond Jimbaran Puri is a luxury resort hotel in Jimbaran, Bali with a authentic, unpretentious and supremely romantic style. Located at the beachfront of Jimbaran Bay, one of the most beautiful beaches in Bali, the resort promises uninterrupted breathtaking sea views and is perfect for those looking for a private space to relax and unwind. ... more   less 
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Also Known As:
Jimbaran Puri Bali By Orient-Express Hotel Jimbaran
Puri Bali Hotel Jimbaran
Jimbaran Puri Bali Hotel
Belmond Jimbaran Puri Bali

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