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“Nice resort but a bit too commercial for a relaxing stay”

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INTERCONTINENTAL Bali Resort
Ranked #5 of 57 Hotels in Jimbaran
Certificate of Excellence
Reviewed February 12, 2013

its a very large, expansive resort on the beach. rooms are old but clean and spacious enough. when we saw the giant bus drop off a whole load of tourists from.... we knew we would try our best to enjoy this trip but never come back. The kids enjoyed the beach, which has a good sunset, and the pool is ok but not too kid friendly, i.e. no slide or hoops..etc.
There are not enough shaded deck chairs, everyone want to sit in the only one gazebo, crowded with...those tourists, talking loudly and shouting across the pool. So if you have to stay there, go to the beach cos its less noisy.
The breakfast is the same every day - for 5 days! Please change it up a bit. The italian restaurant has great food, I must say but is quite expensive. The Japanese restaurant is VERY expensive but food is mediocre and service is less than. You can cross the street for a local massage shop at about US$8 an hour.

Room Tip: The duplex suite is great for up to 2 kids cos they can sleep in the living room and parents can sle...
  • Stayed: February 2013, traveled with family
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1  Thank BryLuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephane D, Manager at INTERCONTINENTAL Bali Resort, responded to this reviewResponded February 12, 2013

Dear BryLuk

Thank you for your review.

I was glad to know that you were happy with the hotel atmosphere, room size, and the beach.

Regarding there are not enough shaded deck chair on the pool and breakfast menu, we take your comments on board and your feedback will be shared to the departments concerned.

We hope to have the pleasure of welcoming you back in the near future.

Warm regards

Stephane Duchenne
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,752 - 1,758 of 3,974 reviews

Reviewed February 11, 2013

Stayed in one of the singaraja suites with my family. The plan was to be able to put the kids to sleep upstairs and to use the downstairs when they were sleeping. Unfortunately the extra bed and baby cot did not fit upstairs so the plan did not work. Otherwise these suites are nice but becoming a bit dated. The master bed was really good and we slept very well.
The singaraja lounge was not very useful or nice and could as well be closed down. Did not really offer much and was placed in like a basement hallway. Breakfast good with good selection and atmosphere.
Beach location very good with easy access to the Jimbaran beach with its famous seafood and beautiful sunset. Food in the hotel is a bit pricey for the quality and service offered so you are better off eating on the beach at least some evenings.
The grounds are large and well maintained. Pool area is fancy but not so practical for kids. There is a lot of stairs everywhere which was not so good for us with small children. I guess it might be less practical for elderly as well.

Room Tip: Singaraja suites are spacious but will not fit an extra bed upstairs in the master bedroom. It will...
  • Stayed: May 2012, traveled with family
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Thank clemenzaist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephane D, Manager at INTERCONTINENTAL Bali Resort, responded to this reviewResponded February 11, 2013

Dear clemenzaist,

Thank you for your comprehensive feedback. I am grateful for your feedback on where we can enhance our services and you can be sure that I will address each point with my team. Thank you for taking the time to share your experience, we look forward to welcoming you back again soon.

Warm regards

Stephane Duchenne
Resort Manager

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Reviewed February 10, 2013

as stated already in the title, this has been our worst intercontinental stay ever!

the hotel itself its old but the public grounds are well matained and beautiful. but appart from the good beachfront location and some of the very friendly staff members, we cant find many positives in this resort.

check inn was very impressive and we got an upgreade to an sangarija wing room.
but from the moment we arrived in the room it was an very dissapointing stay.

the room is very old and falling in pieces. very old bathroom, incredible loud balcony door. many little things are just too old. they are starting now a rennovation, but in our oppinion this should has be done already at least 5 years ago. who cares to have a flat screen tv and all the other parts of the room are not well working or to old.

many things in this hotel are just incredible:

turn down service is done alredy at 3.30 in the afternoon. what sense makes this?

shoe shine service wasnt done. so why you provide it complimentary in the room?

f&b quality is incredible poor! who likes fresh fruit juices with 50 % water added in a tropical country like bali? (in the 4 star courtyard by marriott bali, and even in europe you get 100 % fresh juices without water added in 5 star hotels for breakfeast!)

even with had an upgreade to an singarija wing room, the rooms are much too old. and rarely that you can find uncomfortable beds like this.

the lounge in the sangarija wing is a joke. incredible whats the offering there, appart from the coffee its completely useless and there so called concierge there doesnt care for the guest if you dont book there completely overpriced excursions.

the pool service doesnt bring an ashtrey when the see you are a smoker. there is a lot of staff on duty, but they just dont care.

definatly this hotel is completely overpriced, sure you pay for the location, but what a joke, the new cortyard by marriott wins in all comparisons!

if you are an european holiday maker think twice to going there, there focussed market are asian and a few russians, they dont care much for individual bookings!

we have been visited a few newer ic propertys in the last years and this is an old one, but in our oppinion this hotel is totally overrated and they should listen to the loyal ic visitors, bcs our review is not the first negative on tripadvisor, but we have done the mistake to dont listen to the negative reviews and instat we have booked it because we trusted in the ic brand. how wrong we have been!

  • Stayed: February 2013, traveled as a couple
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12  Thank michi1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at INTERCONTINENTAL Bali Resort, responded to this reviewResponded February 24, 2013

Dear michi1981,

Thank you for your review regarding your recent stay us. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Krysllin G.
Case Manager
IHGCare

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Reviewed February 8, 2013

Having traveled to various countries and resorts in South East Asia, Intercontinental Bali for us is one of the best resorts we've stayed. Excellent service & food, both in the hotel and the sea-food places on the beach (a real treat for red-snapper fans), nice excursion opportunities (take a bike to the village and visit the fish-market!) and indeed the most wonderful sunset you can imagine. And even when it's raining cats and dogs the pool is a great place to have a beer in the water.

  • Stayed: April 2012, traveled as a couple
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1  Thank atzeverkennis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephane D, Manager at INTERCONTINENTAL Bali Resort, responded to this reviewResponded February 12, 2013

Dear atzeverkennis,

Thank you for your positive comments regarding your stay at InterContinental Bali Resort!

It is great to know that you were satisfied with our services and standards, special thanks for the kind words about the atmosphere and our property.

We look forward to welcoming you back in the future.

Best Regards,


Stephane Duchenne
Resort Manager

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Reviewed February 6, 2013

This is one of the best resorts of the intercontinental chain in the world. The hotel is built in Balinese style and very artistic, looks like a large boutique resort and very well maintained....With lots of gardens, lotus ponds & friendly swans. The view of the ocean is very pretty and the beach is very clean. We were offered welcome drinks on arrival at the lounge and were upgraded to a suite. The travel desk team was very helpful and got all our tours organized. They were always ready to help. The service is excellent overall. They have several restaurants with exotic food and great views. We enjoyed our 8 night stay and would love to go there again.

  • Stayed: April 2012, traveled with family
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Thank paulrupesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephane D, Manager at INTERCONTINENTAL Bali Resort, responded to this reviewResponded February 14, 2013

Dear paulrupesh,

Thank you for your review of InterContinental Bali Resort, I am delighted that you enjoyed your holiday stay in our property, and appreciate your compliments on the service from our team members, of whom I am personally very proud. I am also happy to hear that you enjoyed the tranquility and design of our property's landscaping and grounds. I am equally looking forward to welcoming you back to InterContinental Bali Resort when you are next in Bali.

Warm regards

Stephane Duchenne
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 6, 2013

Came here with my mum. First time she's come to Bali so I wanted something that wouldn't be too busy but was close enough that it wouldnt take us an hour to Seminyak. Beautiful Location! The staff are amazing! Very helpful. We have had two massages and got our nails done and they were lovely.

Could not recommend this hotel highly enough. Food was magic. Can't wait to come back!

Room Tip: Stayed in the deplux room - Really good idea to give you more space.
  • Stayed: February 2013, traveled with family
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Thank etkava
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephane D, Manager at INTERCONTINENTAL Bali Resort, responded to this reviewResponded February 14, 2013

Dear etkava,

Thank you for your review of InterContinental Bali Resort. It is a pleasure to receive such feedback about our team members and facilities. I am delighted that you enjoyed your stay with us. Thank you again for taking the time to share your feedback and I look forward to welcoming you back in the near future.

Warm regards

Stephane Duchenne
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 5, 2013

My wife and I are regulars at the Bali Intercontinental but WHY? With so many new luxurious villas hotels resorts on offer in Bali over the last decade we stay loyal at the Bali Intercontinental as our 2nd home. Simply because the management and staffs at the Bali Intercontinental Never Fails to delight and exceed beyond our expectations year after years with their warmest cared hospitality service from their hearts that makes us very special to belong to.
Familiar faces with their smiling friendly staffs greet and look after our needs, remember us with finest attention to detail are the culture that won our vote for The Bali Intercontinental as The Best Resort in the World. We encourage you to try and test them out as we did... As We guarantee you will become like us... the Ambassador for this fabulous resort... As they stood up tall to deliver with what they proudly say and belief as their mission statement ... Our Guests want to return.
To all staff at Bali Intercontinental... Once again our congratulations and sincerest thanks for your Never Fails in exceeding our great travelling experiences .... We will return.
Wilson and Tuty

Room Tip: Book yourself at the Club Intercontinental You will find best values immersed and pampered with lux...
  • Stayed: February 2013, traveled as a couple
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Thank Catomarv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephane D, Manager at INTERCONTINENTAL Bali Resort, responded to this reviewResponded February 11, 2013

Dear Catomarv,

Thank you very much for the lovely review and for choosing to stay with us. I am delighted to know that you have enjoyed InterContinental Bali Resort Hospitality. I am sure your feedback has not only motivated us but also helps us to strive further, continue and enhance InterContinental Bali Resort stay experience for all our guests.

We really appreciate this gesture and look forward to your next visit at InterContinental Bali Resort in the near future.

Warm regards

Stephane Duchenne
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about INTERCONTINENTAL Bali Resort

Address: Jl. Uluwatu 45, Jimbaran 80361, Indonesia
Phone Number:
Location: Indonesia > Bali > Jimbaran
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Jimbaran
#3 Family Hotel in Jimbaran
#4 Top resorts Hotel in Jimbaran
#5 Spa Hotel in Jimbaran
#5 Romantic Hotel in Jimbaran
#5 Luxury Hotel in Jimbaran
#5 On the Beach Hotel in Jimbaran
Price Range: $213 - $455 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — INTERCONTINENTAL Bali Resort 5*
Number of rooms: 417
Official Description (provided by the hotel):
Blessed by an endless stretch of white sand beach overlooking the tranquil waters of Jimbaran Bay, InterContinental Bali Resort features 417 guest rooms in three unique levels of accommodation. The property embraces a 14 hectare tropical landscape that is a blend of indigenous flora, gentle waterways and stone statues reflecting the island’s artistic heritage. There are six swimming pools, Planet Trekkers children’s resort, a fitness centre and plenty of recreational activities to keep guests occupied throughout the day. Spa Uluwatu is a dedicated healing and beauty facility for individual sessions, while the exclusive Villa Retreats promises indulging spa packages for couples. A superb choice of restaurant venues makes every dining experience an adventure in culinary excellence. ... more   less 
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Also Known As:
Intercontinental Bali Hotel Jimbaran
Intercontinental Hotel Bali
Intercontinental Hotel Jimbaran
Bali Intercontinental
INTERCONTINENTAL Bali Resort Jimbaran

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