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“Perfect hotel but rather pricey”

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INTERCONTINENTAL Bali Resort
Ranked #8 of 55 Hotels in Jimbaran
Certificate of Excellence
New York City, New York
Level Contributor
149 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Perfect hotel but rather pricey”
5 of 5 bubbles Reviewed November 13, 2012

I guess you get what you pay. I love this hotel, especially the pool area. It has lots of different pools, all makes me want to jump right in!

The restaurants were great! We got to choose different restaurant everyday for breakfast. I also had dinner in the restaurant near the pool area, which was amazing!

Staffs were nice and helpful, area was clean... the design takes out real balinese characteristics but make it modern for comfort.

The hotel also has a lot of activities for when you just want to stay in the resort! There is nothing boring about this place.

One note is: the price can be really high. But I guess it's worth the comfort and relaxation you will have.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pmulia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,661 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (604)
Date | Rating
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  • Czech first
  • Danish first
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  • English first
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  • Indonesian first
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English first
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed November 12, 2012

A. This place is no good for indians
B. Service is quite bad (including special requests like peaceful room etc.,)
, i had to sign for a whisky that i had not taken
C. Hotel charges for extra things without considering
D. The last day at your stay would be bad,because they don't treat you well
E. Reception is crap and they cannot smile,you can feel it as government office
F. Noisy and no peaceful because of renovation is going on.
H. A/C - rooms and Aircon is quite old and it doesn't work. 24 C is the lowest temp i could feel.

Good if you consider
A.if you wish to spend good amount of money.
B.Travel agents and ground men working there are good.
C.Beach,Breakfast ( if you like same thing everyday),sunset drink place is good.

I don't think i can go to this place again, because they don't earn the customer service quality!

THEY ARE NOT UP TO THE EXPECTATION.

Room Tip: It is up to traveler how much he can spend. if you spend more than 300 SGD you may get a good room...
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Swaminathan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
1,361 reviews
379 hotel reviews
common_n_hotel_reviews_1bd8 4,002 helpful votes
4 of 5 bubbles Reviewed November 12, 2012

The Intercontinental Bali Resort in Jimbaran was our last hotel before heading home after staying in Nusa Dua, Ubud & Seminyak.

Location - Close to the airport but allow plenty of time as the traffic is chaotic & heavily congested.

The hotel is located on the beachfront overlooking Jimbaran Bay & few minutes walk along the beach to all the famous seafood restaurants.

Arrival - All went accordingly to plan & we were greeted warmly by the staff.

Room - Our Singaraja Room 4125 was spacious overlooking the gardens & very well located to the swimming pool & beach. However; after being upgraded to villa's in all our other hotels in Bali our room was disappointing.

Although the Singaraja rooms do come with their own Reception serving complimentary tea, coffee, fruit and cookies as well as featuring a stocked library of DVDs, board games and newspapers.

The room had a small balcony & all the modern facilities one needs for a comfortable stay. The bathroom was extra roomy with a lovely walk-in shower.

Facilities - The best aspect of this hotel is the very large deep swimming pool which overlooks the ocean. There are also numerous other pools which were equally appealing. Plenty of restaurants available to suit all tastes.

There are several tented pavilions positioned around the hotel grounds where Spa treatments are available. Also there are numerous tours & activities available from bicycle tours to music lessons.

Overall- We loved Nusa Dua & Seminyak Beaches & were slightly disappointed with Jimbaran Bay due to it not having waves. However; it would certainly suit families with small children.

The resort is very large with nothing else around it except a few seafood restaurants. If looking for a hotel away from the maddening crowds of Kuta or Legian then this hotel would be ideal.

Room Tip: ask for one closest to the beach & pool.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Ellemay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London UK
Level Contributor
111 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
4 of 5 bubbles Reviewed November 12, 2012

Stayed at the intercontinental Bali for 3 nights. Previously I have stayed at other large hotel in Nusa Dua and wasn’t sure about Jimbaran. However I was very happy with my choice at Intercontinental.
The hotel is big but still has a very intimate feeling, especially in the beautiful beach and ground. It never feels crowded at any point of the time.

Pro:

• Location: The hotel is right on Jimbaran beach. Very handy if you just arrive at Bali or need to depart.
• Room: good size and well appointed. Huge bed and extremely comfortable
• Internet: high speed and free everywhere in the estate
• F&B: very good options (including the best ever Room Service menu I’ve ever seen). Great breakfast
• Beautiful pools and ground, very green and clean
• Spa facilities are free of chrage
• Service: always with a smile, very consistent, and very charming

Con:
• You might need to rely on hotel restaurants which are expensive. However opposite the hotel there is a restaurant called Balique that is great. You can also walk to a Corner Shopping Mall that has few F&B outlet
• Quality of massage treatment wasn’t top.
• For a light sleeper, the lighting devise on the ceiling (to get rid of mosquitoes) of the room could be a bit annoying.

Overall I rank this as one of the best international branded hotel at this scale in Bali. Much better than those I stayed at Nusa Dua.

If you are going to the airport I would also recommend using hotel's car instead of taxi

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jtung74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
92 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 bubbles Reviewed November 8, 2012

I stayed for 2 nights @ Club Room (wings 6000, Room #6302), checked in 2 to 4 November 2012. It was a nice stay at the best room in the hotel. The only minus is that my room balcony facing the helipad (garden), it would be perfect if the room is facing the ocean.
The room is huge (please see the picture) and clean. but it has a creepy painting on the wall. I think it's abstract, but dont bother with that. The service is excellence and fast. What I like about this hotel is that my favourite seafood restaurant (Manega) it's just next door. Just walked along the beach and you will see a stretch of restaurant in jimbaran bay.
If you stay in Club room, you are entitle with private pool in club house. It's different pool than the regular hotel pool.
For the breakfast, it's a little bit below expectation, the variants are standard.
All and all... it's great!

Room Tip: Choose room that the building near lobby, because the lobby is the central to find the pool, lounge...
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  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank days4Fun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed November 7, 2012

After we checked out from Hyatt Nusa Dua we booked end of last month (October 2012) through internet one night stay at the Intercontinental Bali resort.

We booked at the intercon because our friends stayed there. we booked at the Club Intercon.

But the night before after our visiting our friends at the intercon we encountered (very) bad service from the taxi call outside the hotel. Around 11pm we asked to get a taxi for us. They asked us to wait but after 15 minutes they mentioned there are no taxis and if that they will bring us to the street side to get a taxi up there. I was there with my fiancee and we were quite taken...I asked if they can not get a taxi for us by asking the security at front gate to get one for us. They said they can not communicate with the front gate security. So they brought us with the buggy to the street side. After some complaint to the security officer they mentioned to place the complaint to the hotel. I told them I would! It was by then 11.30pm and fortunately we got a taxi. We explained to the (bluebird) taxi driver what happened and he explained that Intercon "boycott" taxi (meter) drivers... probably to sell their own transportation (we encounter that the next day when we order the previous night with a bluebird taxi but they gave us a hotel transportation).

the next day after we checked-in I told the issue to the assistant manager and she would look in to it but did not came back to us.

For the staying;
The hotel rooms are "old" but maintained well. The service is as expected for a 5 star++ very good. Good access to clubhouse swimming pool and beach. Free flow of drinks between 5pm and 7pm at the clubhouse swimming poll is nice. Food is average (they have to improve the Cesar salad) the breakfast at the clubhouse is good.
The quality of service at the club-house and pool is as expected very good for a 5 star++ hotel.

My advice to Intercon is to look into their end-to-end service SOP. What happened to us may not happened. They treat us like a "motel" guest. I and my fiancee is in the service industry and we don't accept these kind of treatment.

Therefore my rating is average (-) for this hotel and I might not stay at this hotel anymore.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank FranzJkt B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed November 6, 2012

This was my 3rd visit at the hotel and as usual it has been a great experience. Especially the Club makes all the difference. Great afternoon tea in the afternoon and cocktails at the private pool or Lounge.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about INTERCONTINENTAL Bali Resort

Property: INTERCONTINENTAL Bali Resort
Address: Jl. Uluwatu 45, Jimbaran 80361, Indonesia
Phone Number:
Location: Indonesia > Bali > Jimbaran
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Jimbaran
#3 Family Hotel in Jimbaran
#5 Romantic Hotel in Jimbaran
#6 Top resorts Hotel in Jimbaran
#6 Spa Hotel in Jimbaran
#7 On the Beach Hotel in Jimbaran
#8 Luxury Hotel in Jimbaran
Price Range (Based on Average Rates): $$
Hotel Class:5 star — INTERCONTINENTAL Bali Resort 5*
Number of rooms: 418
Official Description (provided by the hotel):
Blessed by an endless stretch of white sand beach overlooking the tranquil waters of Jimbaran Bay, InterContinental Bali Resort features 417 guest rooms in three unique levels of accommodation. The property embraces a 14 hectare tropical landscape that is a blend of indigenous flora, gentle waterways and stone statues reflecting the island’s artistic heritage. There are six swimming pools, Planet Trekkers children’s resort, a fitness centre and plenty of recreational activities to keep guests occupied throughout the day. Spa Uluwatu is a dedicated healing and beauty facility for individual sessions, while the exclusive Villa Retreats promises indulging spa packages for couples. A superb choice of restaurant venues makes every dining experience an adventure in culinary excellence. ... more   less 
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Also Known As:
Intercontinental Bali Hotel Jimbaran
Intercontinental Hotel Bali
Intercontinental Hotel Jimbaran
Bali Intercontinental
INTERCONTINENTAL Bali Resort Jimbaran

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