I was seriously impressed by the service! Friendly competent staff from the moment I booked to the moment the dropped me off.
The booking process was incredibly easy. The day before my journey began I received a friendly reminder incl exact and idiot proof (which I need!!! I get lost easily!) instructions where to go for check-in. The check-in procedure was smooth and we were handed reusable badges instead of the single use sticky tapes other companies use!
Staff members were helpful getting us and our luggage to the boat. When boarding they provide a little bucket with water to clean sand of your feet! Doesn’t seem much but it’s great. The boat itself is clean, comfortable and they show subtitled films! Refreshments are available and they even stock seasick tablets for those who might need them! At the end of the ride they offer reusable wet flannels to freshen up!
Once you got to Bali, instructions on how transfer will be organised were clear and easy to follow! The offer complimentary lemon water, seat in the shade and a small cafe in case you want a snack. Transport to my final destination was swift in a clean car with a friendly helpful driver! I can only highly recommend this boat company!!