I LOVED our stay here at Residence Sanur!
The staff were the best I have ever had!
The villas are amazing as they are and could use a little upgrade in decor, however not bad or shabby at all.
The Chef, villa butlers were so good, we fell in love with them!
They make sure you have everything you could possibly desire, it's like heaven.
I'd love to come back to stay again soon!
This was an amazing trip to Bali! The staff at the villa (all 20 or so people) made this a memorable trip. Sura the house manager went above and beyond to make sure all of our guests were taken care of the entire trip. We had multiple issues at a wedding chapel (The Diamond Bali Chapel-Scammers) that we had booked months before and Sura and his amazing staff helped us pull together a wedding in 3 days. This entire staff came together to create an amazing day for us and an amazing week for our guests.
The Chef pulled together many meals for us and was able to meet the many requests of our guests as well as a wedding reception dinner with two days notice.
The driver was more than accommodating making sure everyone got to wherever they needed to be day or night. He went above and beyond and always with a smile.
The entire staff learned all of our guests names and what they liked to eat and drink. Each morning we woke up and had an amazing meal delivered to us and throughout the day were greeted with our favorite beverage.
We have stayed at many villas and private homes throughout the world but the service at this home is unmatched.
The house itself is very modern and clean. The linens and accouterments are all top notch. The staff at elite havens should also be commended for their flexibility with our situation. We had massages everyday and the house was immaculate even after the whirlwind of guests we had through the home.
A FEW THINGS TO NOTE:
*Very windy on this part of the island
*The two secondary rooms share a bath tub in two of the houses and the two secondary rooms in one house share a bathroom. I never heard any of the guests complain about this but it wasn't clear on the floor plan.
*If you are looking for night life and more upscale restaurants they are in the Seminyak part of the island that can be 30 minutes or an hour and a half drive from this home depending on traffic.
*Bring a lot of cash. Most people would only take cash as payment, no paypal and no credit cards. this includes the house. If you are looking at having several guests and eating a lot of meals at the house you will need a lot of cash. Don't rely on ATMs as they only will give you $136US at a time. We had several issues pulling cash from empty ATMs and having to spend a large portion of our days driving from ATM to ATM. Maya Bank seemed to be the only bank that would let us withdraw 2-3 times. We spent approximately $3,000-$4,000US in groceries and house charges so use that as a gage. I WOULD HIGHLY RECOMMEND THE HOUSE OR ELITE HAVENS SET UP A CREDIT CARD HOLD SYSTEM FOR GROCERIES AND OTHER SERVICES AT THE HOUSE. PLUS YOU WILL NEED CASH FOR TIPPING AT THE END. REMEMBER YOU ARE TIPPING 20-22 PEOPLE.
*The beach(with sand is about a 20 minute walk from the house even though the house only sits back about 700 meters from the water. This part is rocky.
* If you like to drink you may want to bring your own from home or duty free. Alcohol was about double the price on the island.
All in all if you have a big group this is an amazing place to stay in Bali. If we did it again we would probably break the week up in two parts and stay at this house for 4 days and in Seminyak for 4 days.
Thanks again to the staff for making a stressful week into an amazing stay!
I have been meaning to write this review for awhile and even though it's late, I'm finally able t share what an incredible experience we had at the Sanur Residence! We booked these three villas for my 40th birthday weekend with two other families (6 adults and 7 kids). From before we even arrived, we had an amazing experience. We were contacted ahead of time and sent different menu options that could be served to us for breakfast lunch and dinner. When we arrived, (the families arriving at different times though out the day), we are all received with such a warm welcome! Our bags were brought to our rooms and we were given welcome snacks and drinks. All the villas are huge and just gorgeous! The infinity pool is incredible and looks out over a rice field. The ocean is just a short walk down a private wooden path. You can't swim in the water since there is no "official" beach swimming beach area (there are many large rocks along the beach area) and there is black sand, however, we did not mind at all. The pool was so relaxing and the staff continually brought us beverages or snacks whenever we asked. They even set up massages for all of us outside one day. The kids had a great time swimming, playing on the lawn and playing various games we brought with us. The food that was made was so delicious. however, the very best part of all was the surprise the staff planned for the night of my birthday party. We went out for lunch that day in downtown Sanur (just a short drive down the road), and when we arrived back they had decorated the whole backyard and pool area with the most amazing birthday decorations! A Balinese roasted pig was brought in that night for dinner with many, many other dishes that went along with it. It was incredibly delicious! The staff set up a beautiful outdoor dining area for us and then had one more surprise planned. They arranged for a balinese dancer friend of theirs to come and do a performance at dinner in honor of my birthday! It was a great surpise and we all were very impressed. I cannot say enough about what an incredibly peaceful place this is with a very caring and kind staff. They were so polite and were so good with all our children, too. I would absolutely recommend staying here for any group! A belated thank you to the Sanur Residence manager and the entire staff! You definitely made my 40th birthday an unforgettable experience!
With a party of 16, we reserved the three residences of the property. Hospitality began with iced lemon grass tea served by the superior staff as we entered.
The food, the staff, the amenities, the cleanliness, the living spaces.... nothing could be improved upon to make our stay more memorable. Superior management by the villa manager, Sura, complemented by the continual smiles and eagerness of the tireless staff made the entire trip worthy of a documentary on exemplary travel experiences.
There are not enough words to express how amazing our stay at the Sanur Residence was. We stayed 2 weeks for my 50th birthday and from the moment we arrived until moment we left out experience was nothing short of brilliant.
Every staff member was amazing, the villas were amazing and my birthday party night was definitely a night none of us will ever forget.
Thank you so much for everything!!!! :-)
We stayed here for 5 days and 4 nights. 9 adults and 4 kids (3-11 years old). Villas were well maintained and clean. Bathrooms and bedrooms were excellent.
Location about 30 - 40 min from international airport.
The pool was excellent and well maintained too. We played with kites, fishing and bought some fresh vegetables from the garden right in front of the villas. The surrounding was very peaceful and calm.
The only not so great thing was the beach, even though the location is only 3 minutes walk but the black-sand beach's not suitable for the kids and adults either as the waves is pretty hard and dangerous. But this didn't make the rating of the villa less, the service from the staff was EXCELLENT!
Thanks to Pak Sura (villa manager) who contacted me 3 days before we arrived just to introduce himself (nice detail touch) and he always stand by to help to arrange everything. Pak Nyoman (personal butler) who always there to prepare all the meals and snacks, he bought aloe vera leaves for my sister who got sun-burned. The Gardener (forgot his name) who help to keep an the kids playing in the pool and climbing the tree.
Overall, live the villas and especially the staffs, they really made our holiday memorable! Highly recommended for family vacations!
Having stayed in many Villas in Bali and Thailand, this has to rank among the top 3 and it was the team of staff who makes the big difference. The best I have encountered in Bali in fact. They served with heart and because of them, the villa was kept in tip top condition. The staff surprised us with many different and even though some tiny gestures but all done to make you feel special and very welcome and they were always helpful and put your needs in foremost. Chef Ayu and her team prepared delicious food which is comparable to the many great restaurants in Bali, a pity that we did not have too many meals in villa as we were going out quite a bit. There was also no mosquitoes in sight which was a great surprise in Bali as all the Villas which we have stayed in could not totally solved this problem.
Special shout out to the team of butlers who were all impressive, the gardener/pool team did a great job which was very obvious throughout our stay, 24 hours security team, housekeeping team and the Chef/Cook and team. Thank you for making our holiday an unforgettable one.
If you are travelling in group (12-20) and looking for a big villa with a big enough pool, ocean view, walking distance to beach and don't mind being 40-60mins by car away from Seminyak or Kuta or Ubud, you have to book this villa.
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