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Reviewed 4 weeks ago via mobile

JW marriot is definately the best hotel in muSsoorie on terms of hospitality and food.There italian cafe is definately the finest in mussurie.The pizza crust is as thin as you can get and the flavours are subtle as well as adaptable to indian taste buds.If you are a whisky lover trent house cocktail is a must try.Special thanks to shubham for a wonderful hospitality.The staff is very freindly towards kids as well.

Date of stay: June 2019
Trip type: Traveled with family
1  Thank Vigsgs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMussoorie, General Manager at JW Marriott Mussoorie Walnut Grove Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear Guest,

Greetings from JW Marriott Mussoorie!!

Thank you for this splendid review and your gracious feedback of our Team members, which is highly appreciated and encouraging. We are also glad by your kind comment of "Best Hotel in Mussoorie" in terms of our hospitality and services provided. Your special mention for Shubham has been shared with him in the right forum.
Thank you for choosing to stay with us and do look forward to welcoming you again.

Warm Regards,

Piiyush Kapoor
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

While I will echo what several other reviewers have to say about this place, such as exemplary service, kid friendly, great food and cleanliness etc., I wanted to emphasize their focus on personalizing the experience and putting in the extra effort to ensure that every single guest’s preferences are met. I was there with my elderly mother and 5 year old daughter a week ago and all three of us had a fabulous time during our stay. Kudos to the management in ensuring a consistent and high standard of service across the resort. We opted for a breakfast and dinner package at the Cafe because my mother prefers Indian food and the Cafe had a great deal of variety to cater to all our preferences. Special shout out to Chef Arvind who went out of his way to attend to our food related whims at the Cafe. The treks and outdoor activities were a particular attraction for us. Balbir and Pradeep, their guides on the treks were excellent.

Date of stay: June 2019
1  Thank M_More1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMussoorie, General Manager at JW Marriott Mussoorie Walnut Grove Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear Guest,

Greetings from JW Marriott Mussoorie!!

We would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor on your experience at our resort. It is our sincere endeavor to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us. Thank you for noticing the small touches that we had created and we really appreciate your comments regarding our associates who show sincere care in providing a memorable experience for our guests. We are very happy and delighted that we were able to create the pleasant experience and make a difference to you. Your appreciation has been shared with my team and we are motivated to strive for excellence. We greatly value your patronage and look forward to welcoming you back to JW Marriott Mussoorie soon.

Warm Regards

Piiyush Kapoor
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Amazing place ... a huge relief that finally world class hospitality has arrived in Mussoorie. Food was great especially the Italian stuff at The Wisteria Deck. Chef Shantanu was amazing ... ready to ensure every little detail was taken care of. The rafting on river Yamuna is highly recommended. Overall a brilliant place for a short getaway.

Date of stay: June 2019
Trip type: Traveled with family
Thank stuckinv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMussoorie, General Manager at JW Marriott Mussoorie Walnut Grove Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear Guest,

Greetings from JW Marriott Mussoorie!!

We would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor on your experience at our resort. It is our sincere endeavor to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us. Thank you for noticing the small touches that we had created and we really appreciate your comments regarding our associates who show sincere care in providing a memorable experience for our guests. We are very happy and delighted that we were able to create the pleasant experience and make a difference to you. Your appreciation has been shared with my team and we are motivated to strive for excellence. We greatly value your patronage and look forward to welcoming you back to JW Marriott Mussoorie soon.

Warm Regards

Piiyush Kapoor
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Wonderful place with excellent hospitality. The ambiance is amazing with beautiful views nearby. The staff is polite & friendly with great service. The food is quite good. Overall, it's an absolute luxurious experience .

Only thing is that Children activities such as Bowling alley / Video Games / etc. are over priced . The staff at Children activities area are not Guest friendly . They are more concern in paid activities & not bothered for free activities support .

Hotel arrange evening tea free for guest with snacks / tea / cold drinks / Ice GOLA / etc. with live Music etc. It is very good & place to meet hotel guest also .

Food in all Restaurant JW Cafe / Wisteria Deck / Trout House Grill & Bar / Teppan is very good with Excellent service .

Room tip: Must visit Trout House Grill & Bar for food & don't miss evening tea
Date of stay: June 2019
  • Trip type: Traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank GOLDPKJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMussoorie, General Manager at JW Marriott Mussoorie Walnut Grove Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear Guest,

Greetings from JW Marriott Mussoorie!!

We would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor on your experience at our resort. It is our sincere endeavor to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us. Thank you for noticing the small touches that we had created and we really appreciate your comments regarding our associates who show sincere care in providing a memorable experience for our guests. We are very happy and delighted that we were able to create the pleasant experience and make a difference to you. Your appreciation has been shared with my team and we are motivated to strive for excellence. We greatly value your patronage and look forward to welcoming you back to JW Marriott Mussoorie soon.

Warm Regards

Piiyush Kapoor
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We had an amazing stay at the property. Special mentions for the team
Chef Pratap Singh - His amazing service and personal attention on recommendation of local Gharwali thali and cuisine was amazing! Chef Udhal Raj @ Teppenya restaurant....his skills and taste of japanese cuisine was great and an experience in it self. Steward Mr. Anil added to our experience at Teppenya

Stewards Ayushman, Amit & Mahendra worked tirelessly at JW Cafe to serve us

Front Desk Mr. Kinga was absolutely attentive and escorted us to our valley view room.

Drivers Sardar ji and another one who dropped us to ariport were helping and extremely professional.

Playing games during Kachri and trying local cuisines was the best part of our trip! Missed breakfast by the stream!

Room tip: Valley View rooms are the best
Date of stay: June 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
Thank Poonam G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMussoorie, General Manager at JW Marriott Mussoorie Walnut Grove Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear Guest,

Greetings from JW Marriott Mussoorie!!

We would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor on your experience at our resort. It is our sincere endeavor to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us. Thank you for noticing the small touches that we had created and we really appreciate your comments regarding our associates who show sincere care in providing a memorable experience for our guests. We are very happy and delighted that we were able to create the pleasant experience and make a difference to you. Your appreciation has been shared with my team and we are motivated to strive for excellence. We greatly value your patronage and look forward to welcoming you back to JW Marriott Mussoorie soon.

Warm Regards

Piiyush Kapoor
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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