I stayed at the Claridges for two nights in June 2010 - I travelled with my sons (4 yrs and 6 months respectively). We got a family room which has two additional beds on the mezannine floor. This is a great option for couples traveling with children. Rooms are not really plush but comfortable. Some rooms have been recently renovated and have LCD tv etc.
The hotel itself is cosy and beautiful - nice quiet sit out areas, about 20 rooms in all. There is only one restaurant which only serves a buffet for breakfast and dinner (no a la carte) although the food is decent. Room service menu is limited so unless you want a snack, dont rely on eating in the room. Staff is friendly and eager to help.
Hotel provides pick n drop from the mall at designated times through the day. If you're looking at a laidback vacation, this is a good property to be in. But if you want the hustle bustle of the mall, then it's better to choose a hotel on the mall itself because during the peak season, the entry and exit of the mall is a traffic nightmare.
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