We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good experience overall”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
The Golden Palms Hotel & Spa
Ranked #17 of 74 Hotels in Mussoorie
Certificate of Excellence
Reviewed October 17, 2013

It was a pleasant stay at this hotel during my recent visit to Mussoorie. It is at very starting of mall road so location is quite good. Has really nice view of Dehradoon from park of the hotel.Staff is courteous and helpful.

  • Stayed: October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank saurabhnsit2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (303)
Traveler rating
Traveler type
Time of year
Language

229 - 235 of 303 reviews

Reviewed October 14, 2013

I could have given it a poor rating but then let me be humble. I got what i paid for so won't complaint although wrong commitments and over charges ends up on a bitter end. We had taken a deal from makemytrip and got my confirmation. It would have been fine until i detected an error and responsibly informed the hotel team a day in advance.
The commitment made on pricing for child policy DOUBLED during the billing although it was even discussed during check in with hotel staff and sales team found it convenient to shift the blame for confirmation email exchange not done. Here are some issues:
-Shouldn't the lady informed with booking details a day in advance send a proactive affirmative email than guest going through the hassle of arm twisting during account clearance at check out? Whats the whole point of communication and call made and confirmation given then??
-The hotel shifts the blame to sales team in Delhi for incorrect communication and Sales team on guest, very disappointing from a customer service of a hotel managed by Carlson group, amusing! A very cheap trick to con the guest since the itinerary confirmed has errors and verbal confirmations holds no value. Bottom line, they'd be happy to dent you irrespective of the amount.
- The price committed by Sales vs. what is charged on final billing and the one on makemytrip deal differs, wow? Rs.800 vs. 1500 Vs. 1200 and then the taxes separately.
- The deal mentions 15% discount on food bills, not included on my final billing which should have been ideally taken care and neither did i observed until i sit down sulking.
- Now that i am sulking, lemme add to my dismay, the bathrooms really stink at times, not sure if that's for the special treatment to guest with rooms on deal
- Lastly, would you imagine a hotel on weekend running out of stock on non veg completely that too the one claiming a Park Plaza or whatever? We had to walk the entire family for a lunch in a Chinese joint on mall road.

Pros:
The staff is humble but helpless like in my case, the waiters are courteous and buffet is alright.
The hotel is overall clean and managed well
The rooms are spacious with quick room service

I wouldn't take time to write this review unless really upset and clearly indicates someone at management level reading this to improvise the overall all experience. Anyways, who cares to return as i am a regular at The Claridges, Nabha Palace which serves just excellent!

  • Stayed: October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Addy801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 13, 2013

It was definitely above expectations. Beautiful interiors and courteous staff. Rooms were done very nicely and tastefully. Valley view balcony and garden very awesome. Buffet breakfast was wholesome and enjoyable.

  • Stayed: October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank vkg123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 4, 2013

I have to go to Mussorie every month and I tried 3-4 hotels initially but since I stayed at Golden Palms I have not stayed anywhere else. The best thing about this hotel is its staff. They are are absolutely wonderful from the gm to the chef to the front desk to the housekeeping. The food is great be it veg or non veg. The location is very convenient it is just at the beginning of the mall road . Another great thing about this hotel is its open spaces especially the kids zone believe you me you would hardly find such open spaces in hotels in Mussorie. The very fact that I have not looked for any other hotel after Golden Palms speaks out about the hotel .
But if you are looking for a quiet weekend you would want to look some where else because this place rocks on weekends with the dj.
Book in advance because they are generally sold out especially on weekends.
Regards
Siddhartha

  • Stayed: October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank ssbee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 27, 2013

I visited this hotel during mid September.. Stayed at this hotel for 3 nights in the Valley View room.. The ambience of the rooms is quite magnificent.. The view of the beautiful mussoorie valley made my trip a dream a come true.. The staff is very much humble and polite.. Other facilities that the hotel provides such as snooker room, TT room and gym are above expectations.. Now let's come to the restaurant AMBROSIA.. The quality as well as the quantity of the food is speechless.. Personal attention was given to us by Mr. Rajiv (Executive Chef, a very kind person). To sum up, I would prefer this place anyday, anytime if I'm in need of a break !

Room Tip: Go for the Valley View Room !
See more room tips
  • Stayed: September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Amolgarg7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2013

i used to come to Mussoorie almost every year with my family only and we always look for a good accomodation like location or star hotel and every time we like to choose this Golden palm hotel because it has excellent location and very good view from the rooms and a beautiful terrace garden from where we can see scenic view of Dehradun and clouds are always welcoming you.
Any how this hotel has good rooms specially valley view rooms on the ground floor, good staff (very co-operative) good food also.

Room Tip: Valley view room on the ground floor
See more room tips
  • Stayed: September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank rahulskcl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMGoldenPalms, General Manager at The Golden Palms Hotel & Spa, responded to this reviewResponded September 28, 2013

Dear Guest,

Greetings from The Golden Palms Hotel & Spa, Mussoorie!!!

Thank you for your feedback. We look forward to host you again at Golden Palms, Mussoorie.

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 25, 2013

golden palms is one of the best properties in mussoorie. Location is just too good, if we compare other 4star hotels with golden palms. Stayed here for two nights on 21st and 22nd of september, hotel was booked fully. all the rooms were occupied.

Service was excellent. As far as my previous stays in mussoorie is concerned, so far the best staff and service. they dont know how to say no. Always with a smiling face ready to serve you. facilities too are good in the hotel with a spa, disco and a health club and fun zone.

Lastly, the best part was the buffet breakfast and buffet dinner. it was toooo good. The variety and taste was just perfect. looking forward to vist golden palms soon again.

Just one negative point is the garden and lawn outside the ground floor valley view room was not well maintained. i guess the first floor room are a better choice.

Room Tip: go for the first floor valley view rooms. ground floor rooms are over hyped. i would pay extra for f...
See more room tips
  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank agarwal_sunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Mussoorie hotels
1.2 mi away
WelcomHotel The Savoy
WelcomHotel The Savoy
#1 of 74 in Mussoorie
668 reviews
2.8 mi away
JW Marriott Mussoorie Walnut Grove Resort & Spa
1.4 mi away
Country Inn & Suites by Carlson Mussoorie
Show Prices
Show Prices
Show Prices
1.1 mi away
Jaypee Residency Manor
Jaypee Residency Manor
#9 of 74 in Mussoorie
811 reviews
1.1 mi away
Fortune Resort Grace
Fortune Resort Grace
#13 of 74 in Mussoorie
439 reviews
0.4 mi away
Mussoorie - Dancing Leaves, A Sterling Holidays Resort
Show Prices
Show Prices
Show Prices

Been to The Golden Palms Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Golden Palms Hotel & Spa

Address: The Mall | Kuluri Picture Palace, Mussoorie 248179, India (Formerly Park Plaza Sylverton)
Location: India > Uttarakhand > Dehradun District > Mussoorie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#9 Spa Hotel in Mussoorie
#16 Family Hotel in Mussoorie
Price Range: $89 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Golden Palms Hotel & Spa 3.5*
Number of rooms: 45
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Orbitz, Travelocity, TripOnline SA, Cheap Tickets, Cancelon, Hotwire, Priceline and Agoda so you can book your The Golden Palms Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Park Plaza Sylverton Hotel Mussoorie
Park Plaza Mussoorie
Mussoorie Park Plaza

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing