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“Ideal Location and Breathtaking view.” 3 of 5 stars
Review of The Golden Palms Hotel & Spa

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The Golden Palms Hotel & Spa
Ranked #19 of 71 Hotels in Mussoorie
Amritsar, India
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Ideal Location and Breathtaking view.”
3 of 5 stars Reviewed January 31, 2013

I stayed at this hotel for 2 nights.The room was not very spacious.The toilets were also not very clean.But the service was good and food was tasty in the hotel.The location of the hotel was the best part as it is located near the main Mall road.It also offered many facilities for the entertainment of children.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Gunisha999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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210 reviews from our community

Traveler rating
    92
    66
    27
    10
    15
See reviews for
103
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Dubai, United Arab Emirates
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed January 13, 2013

We stayed at the Park Plaza Silverton for 2 days... It's a cozy enough place with nice rooms.... We'd arrived at 2 am in the night and were surprised to get a night snack at that time :) I don't think the hotel deserves the many negative reviews that it's got.... Another plus is the location, from the back lawns you can have a view of the entire valley; also, the hotel is located bang at the start of the mall road so you don't miss anything while going out.

Room Tip: Ask for the 1st floor, balcony rooms overlooking the valley.
See more room tips
  • Stayed November 2012, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Amandeep G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
32 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed January 2, 2013

awesome place to relax and enjoy.its has got beautiful view of valley,a very scenic,breathtaking due to perfect location.great rooms,good breakfast and well arranged buffet dinner with great taste of food. we liked it.

  • Stayed February 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank vab1582
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delhi, Delhi, India
1 review
4 of 5 stars Reviewed January 1, 2013

It is probably best hotel if u wish to stay on the mall road. very near (2mins walk) to the mall road. Always prefer to have hill side view room and ground floor rooms are better as they open in the lawn from their back side. A small, cosy hotel. staff are good and service is good. Food OK. a drawback that being a small hotel, all a small hotel, all noise from the lobby comes in your room.

Room Tip: Hill view room on the groung floor are better
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Sameer37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doha, Qatar
Level Contributor
35 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed August 29, 2012

Stayed at the hotel for 1 night in August. The room initially allotted had a filthy bathroom. Asked for a change but it took some time so thumbs down to checkin. The view was just awesome from the hotel. The dinner was average and only vegetarian. We were promised live entertainment but there was none except for a black cat running around in the restaurant. It freaked out my wife and on asking the hotel staff about it, they said it comes often. Staff, though friendly, was slow and not really alert.

Beds are not comfortable and someone taller than 6ft would not be able to fit in. So thumbs down to sleep quality. Breakfast was decent.

What this hotel needs is an overall quality revamp. There is just so much potential with the excellent view and the close proximity to the Mall. Clearly the asking price is not commensurate to the overall quality. I would love to stay here again and could perhaps pay more; however, the hotel needs to pull their socks up.

Room Tip: Valley view rooms on the ground floor.
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  • Stayed August 2012, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank gautam269
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amritsar, Punjab, India
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 17, 2012

The hotel doesn't promise good service as compared to few years back.If compared with room tarrifs of the hotel,it is not a good value for money.The only advantage is its location which is excellent.Rooms facing valley view are good one.Rooms other than valley view rooms do not give any view at all.

Room Tip: Stay only if you get rooms facing valley view
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  • Stayed July 2012, traveled with family
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank Davinder_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed July 15, 2012

This property was managed by Carlson Hotels, under their Park Plaza brand till some years ago. Currently, its under private management. Which translates into poor service.

The redeeming factor about the hotel is its location. It's located right opposite the "Picture Palace" end of Mall Road. And since vehicles are not allowed on Mall road, you have to lug you luggage to hotels which are further down mall road. For this hotel, you just have a three minute downhill walk. Its a small hotel, roughly 40 odd rooms which means its not overrun with people during high season. There is a small garden which has great views of the valley.

And that's where the positives end. The rooms need an overhaul, paint is peeling off the walls, upholstery is tattered. Bathrooms while clean, need major repairs. I had breakfast and lunch at the hotel, which wasn't the greatest. They do not do À la carte, all meals are buffets at their only dimly lit restaurant opposite the reception.

Wifi Interet is Rs.200 an hour and most of the times, it doesn't work. You could however sneak into a small room under the spiral staircase, where they have one computer which has decent connectivity. For some reason, data cards don't really work in the hotel, so you are dependent on the hotels internet connection.

Room Tip: The rooms facing the valley are the ones to opt for, specially the ones which are on the ground floo...
See more room tips
  • Stayed July 2012, traveled on business
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Chakshu_Roy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Golden Palms Hotel & Spa

Property: The Golden Palms Hotel & Spa
Address: The Mall | Kuluri, Mussoorie 248179, India (Formerly Park Plaza Sylverton)
Location: India > Uttarakhand > Mussoorie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#10 Luxury Hotel in Mussoorie
#16 Family Hotel in Mussoorie
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Golden Palms Hotel & Spa 4*
Number of rooms: 45
Reservation Options:
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Also Known As:
Park Plaza Sylverton Hotel Mussoorie
Park Plaza Mussoorie
Mussoorie Park Plaza

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