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Traveler rating
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All reviews terrace cafe room service nice hotel an awesome view rooms are clean morning walk buffet breakfast mountain view pick up and drop walking distance from mall road himalayan range enjoy the view nice food nice stay basic amenities bed sheets food quality
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Reviewed April 3, 2019

This place is utterly miserable. The road that leads to the hotel is broken and unsafe at night.The location of this hotel is pretty remote and not easily accesible.The rooms are damp and the staff is rude.What else can go wrong?

Date of stay: March 2019
Trip type: Traveled with friends
Thank karans23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbhinavKaranwal, General Manager at Hotel Nand Residency, responded to this reviewResponded April 3, 2019

Dear Guest,

Thank you for sharing your feedback on TripAdvisor. At the outset, we sincerely regret that your experience at Hotel Nand Residency, Mussoorie did not meet your expectations.

We have made note of your comments and please be rest assured that your review has been viewed very seriously indeed. I have personally ensured that necessary corrective measures are initiated.

Sir, regarding location, the hotel is located in the heart of the town, on the Camel's Back Road and just 80mts off the Mall Road. The town is known to be one of the safest hill stations in the country.

Our apologies once again and we hope that you allow us an opportunity to make it up to you. We look forward to welcoming you back soon.

Warm regards,

Abhinav Karanwal
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 1, 2019 via mobile

The hotel is probably the worst price to service ratio.. staff is non cooperative, Tv Was not working, the mobile network does not work much and moreover even if you are an expert in using wifi, their wifi will not work.. even after informing front desk they could not fix it.. you will be required to literly climb a slope of mountain to go out of hotel and will require water immediately after reaching main road..

And on top of that breakfast was not sub-standard.. it was actually much below average.. ok types poori bhaji... With half cooked Upma and worst ever tea(hot water)..

The toiletries provided were also much below standard.. the main mirror of room was also unfurnished..

Terribly unsatisfied..

Date of stay: March 2019
Trip type: Traveled as a couple
Thank RohitJiM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbhinavKaranwal, General Manager at Hotel Nand Residency, responded to this reviewResponded April 2, 2019

Dear Guest,

Greetings from the misty mountains of Mussoorie !

At the outset, I would like to thank you for your feedback for your stay at our hotel.

I have noted your feedback and I sincerely regret the inconvenience caused to you due to the hotel services.

In our endeavour to consistently meet the expectations of our esteemed guests like you, the feedback has been seriously taken up with the team. Trust these lone incidents in no way would dilute your association with Hotel Nand Residency, Mussoorie !

We have taken your feedback very sincerely and we are actively working upon it. We will make sure that you carry back better memories of your visit with us in the future.

I do look forward to meeting you on your next visit and assuring you of our best services always.


Kind Regards,

Abhinav Karanwal
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 26, 2019 via mobile

I visited this hotel in march 19 with family. Accommodation really deserves appreciation for the mountain view. Staff behaviour is very cool. Morning breakfast was very nice and healthy. Prime Location, walking distance from mall road.
Thanks

Date of stay: March 2019
Trip type: Traveled with family
Thank shailendra prat... s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TreeboHotels, Guest Relations Manager at Hotel Nand Residency, responded to this reviewResponded March 28, 2019

Dear Guest,

Thank you for choosing to stay with us. We are glad that you enjoyed your stay. Thank you for appreciating our staff and the location. At Treebo, it is our top priority to provide a delightful experience to our guests. We really enjoyed hosting you. We look forward to hosting you again.

Best Wishes,
Abhishek,
Treebo Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 23, 2019 via mobile

Nice hotel,beautiful location.Staffs are humble,attentive & caring.Rooms are spacious & well decorated.Bathrooms are well furnished.Dining hall is very beautiful.Food quality is good.Kitchen staffs are very gentle.

Date of stay: March 2019
Trip type: Traveled with family
Thank Tirtha76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TreeboHotels, Guest Relations Manager at Hotel Nand Residency, responded to this reviewResponded March 28, 2019

Dear Guest,

Thank you for taking the time to write this review. We are extremely humbled and grateful that you enjoyed our services. Please give us a heads-up the next time you're in town. We will be absolutely thrilled to host you again.

Best Wishes,
Abhishek,
Treebo Hotels

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Reviewed March 23, 2019

Date of stay: March 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
TreeboHotels, Guest Relations Manager at Hotel Nand Residency, responded to this reviewResponded March 28, 2019

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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