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12 - 17 of 1,009 reviews
Reviewed 4 weeks ago via mobile

Me and my family stayed at Jaypee Mussoorie in May 2019. The place is breathtaking, views from the property are wonderful, children can stay engaged for the entire day and the breakfast was out of the world. Rooms were nice and cozy, lobby areas spacious and everything was so spic and span. We loved the property and our short stay was memorable.

Date of stay: May 2019
Trip type: Traveled with family
Thank satyastravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

This prperty is situated near mussoorie at barlow ganj around 6 kilometres from mussoorie, This nice place for the destination functions like wedding and ANNIVERSARIES, good food Nice ambience games are available.

Date of stay: May 2019
Trip type: Traveled with family
1  Thank parth519
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels_Jaypee, Manager at Jaypee Residency Manor, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thank you for sharing feedback of your experience of staying at Jaypee Residency Manor, Mussoorie

Your generous compliments of our hotel being one of the best in Mussoorie, is very encouraging.

I hope that you give us more opportunities to serve you. The team will be very happy to welcome you back.

Best regards,
Anil Sharma
Vice President Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2019 via mobile

Very good place the ambience is clean and good Thanks rooms are clean and spacious.The staff is attentive and at service.its also near the pilgrimage spot .safe place to stay if traveling alone or with family.

Date of stay: May 2019
Trip type: Traveled with family
Thank kheblekar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels_Jaypee, Manager at Jaypee Residency Manor, responded to this reviewResponded May 10, 2019

Dear Guest,

Thank you for choosing to stay at Jaypee Residency Manor, Mussoorie and for sparing your time to post feedback of your stay.

We are very happy to read that you had an enjoyable stay. Your generous appreciation of our hotel services will motivate my team to create great memories for our guests.

Thank you once again for your positive review. The team and I, look forward to your continued visits.
Best regards,
Anil Sharma
Vice President Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2019 via mobile

Nice property but very poor service. If you are looking for relaxed vacation do not stay at this property. Food.. average, room service.. very slow and repeated follow up required, leakage in most bathrooms, maintenance required badly.

Date of stay: May 2019
Trip type: Traveled on business
Thank 574suni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels_Jaypee, Manager at Jaypee Residency Manor, responded to this reviewResponded May 10, 2019

Dear Guest,

We thank you for taking out the time and sharing your feedback with us and suggestions like these help us to enhance guest experience.

I have shared your feedback with my entire team, which helps us to focus on where we need to take corrective actions. Please treat this as an isolated incidence where Team at Jaypee Residency Manor has not been able to meet your expectation. It is our commitment to successfully deliver and exceed our guest expectation.

It is our commitment to provide an unmatchable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Mussoorie. My team and I will be happy to personally coordinate your next visit and urge you to write in with any requirement at secretary.jrm@jaypeehotels.com.
Best regards,
Anil Sharma
Vice President Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2019 via mobile

Wonderful place and great ambience with good services.Had a great and refreshing yoga session on the terrace of the hotel at 6.30am in the morning.Have to mention about Sunder the yoga instructor who did a wonderful job by conducting the session.Felt he was burdened with his duties of managing the gym also and maybe some assistance for him would be appreciated as we felt he is a great asset.

Date of stay: May 2019
Trip type: Traveled on business
Thank theinstincttraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels_Jaypee, Manager at Jaypee Residency Manor, responded to this reviewResponded May 7, 2019

Dear Guest,

Thank you for sharing with us your honest review and please be assured that the issue has been addressed with concerned departments. We request you to treat this as an exception to our usual high standards.

We value your patronage and we are determined to make a positive impact the next time around, and we sincerely seek another opportunity to serve you.

My team and I will be happy to personally coordinate your next visit and urge you to write in with any requirement at secretary.jrm@jaypeehotels.com . We would be happy to facilitate it, and look forward to welcoming you at Jaypee Residency Manor, Mussoorie soon.

Best regards,
Anil Sharma
Vice President Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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