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“Grand Hospitality and Magnificent Palace ”

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WelcomHeritage Kasmanda Palace
Ranked #14 of 74 Hotels in Mussoorie
Certificate of Excellence
Reviewed January 30, 2014 via mobile

we stayed there for two nights in the summer peak season. I was staying at Holiday Inn and usually go for a long morning walk. During one of the walks I came to see a Gem hidden on the mall road... what a beautiful property left us speechless.... We checked out the next day and stayed in this marvelous property.....
1) The rooms were big with all the antiquity still remaining.
2) We had a quality sleep...
3) The lush green garden was beautiful.... generally in Hill hotels you don't have the luxury of lawns.. Kids enjoyed like anything..
4) Food was good and so was the service...
5) Away from hustle and bustle, still on the mall road..
6) Just remember one thing intimate the hotel about your arrival so that they can arrange for your pick up and drop as the road to palace is very steep...
7) All the pictures of old glorious era and portraits were displayed all over the palace.... what a great period it has witnessed.....
8) Will definitely recommend the families visiting Queen of Hills Massourie.....

Stayed: June 2013, traveled with family
2  Thank anuj729
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kasmanda1, Owner at WelcomHeritage Kasmanda Palace, responded to this reviewResponded January 31, 2014

Dear Guest,

We would like to thank you for taking the time out and writing such a frank, warm and appreciative review about the Kasmanda Palace Hotel.

We are extremely happy to learn about your experience and your compliments about the entire property.

We thank you for your patronage to Kasmanda Palace and look forward to welcoming you back if you decide to visit Mussoorie again! Please do spread the good word about our property so that this hidden jewel of Mussoorie can be enjoyed by many more guests.

Warm Regards,

Dinkar Singh
Owner
Kasmanda@vsnl.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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207 - 213 of 302 reviews

Reviewed January 10, 2014

A big place in middle of mussorie .. It is a huge place with fantastic lawn..excellent views and good amount of sun ..
Two points to notice:
1. take rooms where u get the sun. Otherwise in winters, these rooms are just too cold
2. We took a cab to mussorie and they r not allowed on the mall road. Where u get off is at least 300 metres walk from where the hotel car picks u up from.. That 300 metres, with luggage, in a bazaar is just a pain!!hotel shd do something about this drawback!
Other then that, good food, right on mall, the lawn, service.. They r very good!!

  • Stayed: December 2013
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2  Thank amitanj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kasmanda1, Owner at WelcomHeritage Kasmanda Palace, responded to this reviewResponded January 11, 2014

Dear Guest,

We would like to thank you for taking the time out and writing such a frank, warm and appreciative review about the Kasmanda Palace Hotel.

We are very happy to learn about your experience and your compliments about the upkeep, service and the food have been conveyed to the hotel team.

Both your points are very valid.

Yes this property has been the a summer residence of the Royal family of Kasmanda for a 100 years and it is for summer basically, due to which the base category room called the Double Deluxe can get a bit cold at times although we have oil radiators and pillar rod heaters in them. We however always recommend the Superior and Royal category rooms as all of them have Hot & Cold Air Conditioners which are very good and heat the rooms very well. We hope that in the coming year we would install the hot and cold air conditioners in the Double Deluxe rooms too.

In regard to the cars not being allowed on the Mall Road, there is a timing which has been there from the British time, due to which anyone driving up after 4pm, cannot enter the Mall Road till 10pm with their car. This policy can at times be very annoying although there are porters and rickshaws available to ferry people on the Mall Road. I can understand the inconvenience, specially with luggage. We will now make sure that all guests are informed about this government rule when making their reservation and we will also provide them with a number to call when reaching Mussoorie so that our hotel staff can greet them at the Mall Road itself and escort guests to the hotel car and if required, do the needful in arranging for a porter and a rickshaw.

We thank you for your patronage to Kasmanda Palace Hotel and look forward to welcoming you back if you decide to visit Mussoorie again! Please do spread the good word about our property so that this hidden jewel of Mussoorie can be enjoyed by many more guests.

Warm Regards,

Dinkar Singh
Owner
Kasmanda@vsnl.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2014

Our stay at Kasmanda Palace was wonderful in every way. I would recommend it to almost everyone - except (please read though)
Pros
1. Right on Mall Road.
2. On a height so views are picturesque
3. Service and staff are courteous as well and the service is very good
4. Rooms are large, have a high ceiling; are adorned in a palatial way - the Palace feel is well preserved
5. Food is not lip smackingly good but very good nevertheless. Range of choices on the menu is sufficiently large
6. Breakfast is sufficient and tastes goof. Service is quick.
Cons
1. On Mall Road - So if you dont come in your own car, there is no entry for your vehicle during the day. Even if you have aged members. Even if you have a self driven car. Annoying.
2. On a Height - And the incline on the road that connects Mall road to the hotel is significant almost 60 degrees and the distance is about 1km. Not for most people - forget aged. Anyone not supremely fit will not make it up. And even if you do, you will huff and puff for the next 20 mins. The bright side is that there is a free car pickup and drop qll through the day. Just need a call to the front desk. Very essential and life-saving.
3. If the weather is a little rainy - forget about bonfire. The wood gets soggy. Charges are anyway a little high - Rs 800 for a session.
4. If you choose the deluxe rooms on the ground floor, the windows open into the driveway. Even if the curtains have a small partition, everything is visible outside. Privacy is lost.

Room Tip: Go for the higher floor deluxe rooms, privacy is a concern on the ground floor room. The superior ro...
  • Stayed: October 2013, traveled with family
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3  Thank PuneetSaxena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kasmanda1, Owner at WelcomHeritage Kasmanda Palace, responded to this reviewResponded January 5, 2014

Dear Guest,

We would like to thank you for taking the time out and writing such a frank, warm and appreciative review about the Kasmanda Palace Hotel. We specially appreciate the way you have written it too.

We are very happy to learn about your experience and your compliments about the service and the food have been conveyed to the hotel team.

We do realise that there are certain issued that guests in general face and try to resolve it in whichever way possible, like in the courtesy car pick up and drop service from the Mall Road to the hotel. However certain issues as the Mall Road closing is not in our hand and we do realise it can be annoying when driving a long distance and we try to inform guest in advance about it. In the coming months we are also trying to arrange for a hotel representative to meet guest at the Mall Road barrier and arrange for a rickshaw when cars are not allowed on the Mall Road and hope it would be of help to guests.

We generally recommend the Superior and Royal rooms to guests as the Deluxe category is the base category room and the issue of windows opening towards public areas has been a concern of many guests. Once again we are hopeful that in the coming months we will be able to put some sort of green flowering plants outside as a screen.

We thank you for your patronage to Kasmanda Palace and look forward to welcoming you back if you decide to visit Mussoorie again! Please do spread the good word about our property so that this hidden jewel of Mussoorie can be enjoyed by many more guests.

Warm Regards,

Dinkar Singh
Owner
Kasmanda@vsnl.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 3, 2013

We enjoyed 2 nights in Mussoorie. The Mall road has vehicle restrictions in place so we are met by a hotel car & we are ferried to the reception area. The hotel retains the features & charms of an old building. Our room is huge with a massive bathroom, a separate store/dressing room & a large bedroom/sitting area with 2 windows providing superb valley views. There is air con and an oldish TV. The included wifi can only be accessed in the dining area. The corridors are adorned with photos/prints of old leaders/maharajahs. There are various mounted game animals on display but some staff seem concerned with us photographing these. The dining room provides Indian/European options & comes well recommended on the net-our included breakfast has Indian/Continental options, with eggs any way, juice, toast, corn flakes, fruit etc. The lunches & dinners also offer options & we enjoy good service & nice food. In room dining is available.
The door locking is a process & follows the pattern that has been at all the hotels so far (certainly requires 2 hands & glasses on for me). Hot water bottles are provided each night & a complimentary newspaper was provided each morning

  • Stayed: November 2013, traveled as a couple
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1  Thank RJBAust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kasmanda1, Owner at WelcomHeritage Kasmanda Palace, responded to this reviewResponded December 4, 2013

Dear Guest,

We would like to thank you for taking the time out and writing such a frank, warm and appreciative review about the Kasmanda Palace Hotel.

We are very happy to learn about your experience and your compliments about the service and the food have been conveyed to the hotel team.

Yes the TVs are now becoming a bit old and obsolete with technology changing so rapidly, but you would be happy to know that we are now in the process of installing 32” LED TVs in our guest bedrooms and some are being installed this very moment. A number of guests have pointed out to us the door locking process as we have retained the old doors and locking system as it used to be, but again we do realize it can be quite a task and we hope in the coming months we can replace that too. If there are any other suggestions, please do write to us, as its valuable suggestions from guest like you which can help us further improve our property and services. We cannot thank you enough for your valuable suggestions.

As a hotel policy we do not allow anyone to photograph our old pictures as it came to our attention that some people were misusing them. These are very valuable to us as they are our family pictures showing generations of the Kasmanda Royal family. I do hope you understand why we are very protective about them.

We thank you for your patronage to Kasmanda Palace and look forward to welcoming you back if you decide to visit India and Mussoorie again! Please do spread the good word about our property so that this hidden jewel of Mussoorie can be enjoyed by many more guests.

Warm Regards,

Dinkar Singh
Owner
Kasmanda@vsnl.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 27, 2013

What can I say about this property. It is a well maintained palace which allowed us to spend a couple of nights. The service, the food and the ambiance all of it was beautiful. The staircase is a mark of this property. I felt almost like a prince walking down the aisle.

  • Stayed: May 2013, traveled as a couple
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2  Thank sanket_medhekar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kasmanda1, Owner at WelcomHeritage Kasmanda Palace, responded to this reviewResponded November 28, 2013

Dear Guest,

Thank you for your warm and appreciative review about the Kasmanda Palace Hotel.

We are delighted to learn about your experience and your compliments about the service and the food have been conveyed to the hotel team. We try are level best to treat all our guests as our personal guests, rather than just hotel guests. It makes us very happy to hear from guest like yourself that you too felt special and like a personal guest.

We thank you for your patronage to Kasmanda Palace and look forward to welcoming you back soon! Please do spread the good word about our property so that this hidden jewel of Mussoorie can be enjoyed by many more guests.

Warm Regards,

Dinkar Singh
Owner

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 21, 2013

We loved the Hotel with its old world charm and history . The staff was excellent ,more so the waiters and steward. The receptionist looked a little grumpy initially but was courteous for the rest of our stay . We had booked a standard room but were upgraded to a superior room . Well decorated , the room was comfortable and spacious. The garden is well kept and I photographed a variety of flowers. The viewing deck is the best place to have breakfast which was good and substantial . The dinner was good too. On the downside , the TV remote was not working which means minute details are not looked into . The drive is steep to the hotel which makes it difficult for drivers not used to the hills. However the courtesy car is of big help in ferrying guests. The Hotel is well located and you can spend a lot of time in the property without going out into the town . Our stay was wellworth

Room Tip: Take a room facing the valley
  • Stayed: August 2013, traveled with family
    • Value
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1  Thank kakati_a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kasmanda1, Owner at WelcomHeritage Kasmanda Palace, responded to this reviewResponded November 22, 2013

Dear Guest,

Thank you for your warm and appreciative review about the Kasmanda Palace Hotel.

We are delighted to learn about your experience and your compliments about the service and the food have been conveyed to the hotel team.
Thank you for pointing out that the TV remote was not working. Our apologies for the inconvenience caused. We will definitely try harder so that each and every minute detail is well taken care off and looked into.

We thank you for your patronage to Kasmanda Palace and look forward to welcoming you back soon! Please do spread the good word about our property so that this hidden jewel of Mussoorie can be enjoyed by many more guests.

Warm Regards,

Dinkar Singh
Owner

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 18, 2013

Excellent Heritage property with a great view of the entire Doon vally,Very well maintained and very professionally managed but with lot of personal warmeth. To top it all it has very convenient and great location.
Resturant have good ambience and food was just excellent.
Room decor took us deep in the history make us feel Royal.
In last 18 years I stayed in many location and remember very few of them but this will in my memory possibly for ever.

  • Stayed: November 2013, traveled as a couple
    • Value
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Thank sijain56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kasmanda1, Owner at WelcomHeritage Kasmanda Palace, responded to this reviewResponded November 20, 2013

Dear Guest,

Thank you for your warm and appreciative review about the Kasmanda Palace Hotel.

We are extremely happy and delighted to learn about your experience and that it was a very memorable holiday. Your compliments about the maintenance, service and the food have been conveyed to the entire hotel team.

We thank you for your patronage to Kasmanda Palace and look forward to welcoming you back soon! Please do spread the good word about our property so that this hidden jewel of Mussoorie can be enjoyed by many more guests.

Warm Regards,

Dinkar Singh
Owner

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about WelcomHeritage Kasmanda Palace

Address: The Mall Road, Library, Mussoorie 248179, India
Phone Number:
Location: India > Uttarakhand > Dehradun District > Mussoorie
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Mussoorie
Price Range: $73 - $349 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — WelcomHeritage Kasmanda Palace 3*
Number of rooms: 24
Official Description (provided by the hotel):
A truly Heritage Property & Hidden Jewel of Mussoorie. The present Kasmanda Palace Hotel has been through many Avatars since it was constructed around 1836.Originally built as part of the Christ Church around 1836 it has been a Sanitarium for the British soldiers during the Crimean War (1853 – 1856), A school, known as "The Modern School" (1896 – 1910), the Summer Residence of the Royal Family of Kasmanda and finally it was converted into a Heritage Hotel (1992 - ). Kasmanda Palace is a perfect place to stay and spend quality time with loved ones while enjoying the beautiful outdoors which the hotel has to offer, terraced gardens, exotic trees & plants and the great Doon Valley views. Kasmanda Palace is ideally located in the center of the town, yet away from the noise of the Mall Road. If it gets too quite for you then the busy Mall Road is just a 2 minute walk away or take the hotel courtesy car. ... more   less 
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Also Known As:
Welcomheritage Kasmanda Palace Hotel Mussoorie
Welcomheritage Kasmanda Palace Mussoorie

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