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“Nostalgic......” 4 of 5 bubbles
Review of WelcomHeritage Kasmanda Palace

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WelcomHeritage Kasmanda Palace
Ranked #16 of 74 Hotels in Mussoorie
Certificate of Excellence
Patiala, India
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Nostalgic......”
4 of 5 bubbles Reviewed April 8, 2013

It is an amazing property with close proximity to the mall. The rooms are well kept especially the new wing ones whereas the heritage building rooms also have their own charm. Food is ok not so great and staff is a bit snob even the managers. But u can not beat its location and heritage associated with it. Overall a nice experience.

Room Tip: Go for a new wing.
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  • Stayed July 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank INDERMOHANMANCHANDA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kasmanda1, Owner at WelcomHeritage Kasmanda Palace, responded to this review, April 10, 2013
Dear Guest,

Thank you for your warm and appreciative review about the Kasmanda Palace Hotel.

We are very disappointed to learn about the service and food, including the Managers/ Front Office Staff attitude. Our sincere apologies and we will definitely take necessary corrective measure.

You would be happy to know that as I am writing, the entire staff is being retrained by a professional trainer from ITC. Our food consultant is also with us and she is also retraining our cooks. Please do not let this one experience spoil your future plans to visit us and I assure you that the next time you visit us you will see a vast change in everything.

You will also be pleased to learn that a lounge is being added to cater to the requirements of our guests.

We thank you for your patronage to Kasmanda Palace and look forward to welcoming you back soon !

Warm Regards,

Dinkar Singh
Owner
kasmanda@vsnl.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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263 reviews from our community

Traveler rating
    126
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
  • English first
  • German first
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  • Any
English first
Delhi
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed April 4, 2013

Perfect place to stay in Mussoorie, decent food quality, ample of space for kids to play at playground nice valley look, well mannered staff & services, unlimited pick & drop at hotel as being on high hills, heritage hotel, really value for money

Room Tip: Suite is perfect on first floor
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank kumarbhaskark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kasmanda1, Owner at WelcomHeritage Kasmanda Palace, responded to this review, April 6, 2013
Dear Guest,

Thank you for your warm and appreciative review about the Kasmanda Palace Hotel.

We are delighted to learn about your experience. Your compliments about the service and the food have been conveyed to the hotel team.

You will be pleased to learn that a lounge is soon going to be operational for guests. We are also currently retraining our Chefs by a professional food consultant/ trainer and hope to further improve our F&B.

We thank you for your patronage to Kasmanda Palace and look forward to welcoming you back soon !

Warm Regards,

Dinkar Singh
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed January 8, 2013

We stayed at Kasmanda Palace in the month of December. This is not a regular hotel with fancy stuff all around but it is actually a Heritage Palace where one can find old and interesting pictures, radio and the hunting trophies of Raja Maharaja Era.

We stayed in the Superior Room which has a partial valley view and the room was well kept when we checked in.Only concern was heating as the temp was around 6 to 7 degrees in the night and there was only one heater provided in the room.

The restaurant also offers good food (like home cooked) and they also have a special kid's menu which was a big thing for my son.

The lawn area is beautiful and we have never seen such a big lawn in any other hotel in Mussoorie.

The hotel also provides shuttle service to bring the guests up and down from the mall road which is actually required as it is not possible to walk through the steep road going towards the hotel.

Overall a great vacation.!!!

Room Tip: Room with a view
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  • Stayed December 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
14 Thank Adornfreak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kasmanda1, Owner at WelcomHeritage Kasmanda Palace, responded to this review, January 25, 2013
Dear Guest,

Thank you for appreciating our heritage property and the gardens and lawns that we have maintained to the best of our ability and resources.

We are happy to know that your son enjoyed the special kid’s menu which we have designed for children staying with us.

Being a heritage property, it has its own challenges and we are trying are best to find solutions to address various concerns which guests have. A number of guests have mentioned at times heating problem when it gets very cold and in order to address this genuine problem in freezing temperatures, we have already installed double glazed windows and are now in the process of installing split air conditioners in each bedroom, which would heat and cool the room, as required.

You will be pleased to learn that a lounge and activity room is being added to cater to the requirements of our guests.

We thank you for your patronage to Kasmanda Palace and look forward to welcoming you back soon!

Warm Regards,

Dinkar Singh
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurugram (Gurgaon), India
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed January 3, 2013

We just came back from our wonderful stay at Kasmanda Palace in Mussoorie and this is the first time ever I am even compelled to write a review on TripAdvisor, it's that great.

What a beautiful place to stay. Away from all the hustle & bustle in Mussoorie, it's in a quiet, serene, beautiful location. Walking to the wonderful mountain views every morning was a bliss. The lawn is really nice for kids to run around. It was greatly relaxing to sit around in the common area and listening to wonderful music and reading books...

The staff is fantastic. Everyone is extremely friendly, dedicated and warm. Makes your stay very pleasant. The staff took personal care in ensuring every one of our request was met. Food was fantastic.

We loved our stay and felt very sad leaving the place. We would highly recommend Kasmanda for making your stay in Mussoorie very special.

Room Tip: Rooms in the Palace wing...
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  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
14 Thank radhika m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kasmanda1, Owner at WelcomHeritage Kasmanda Palace, responded to this review, January 4, 2013
Dear Guest

We are delighted to know that you enjoyed your time here with us and left feeling relaxed and rejuvenated! It is indeed a very unique quality to be so far away from the hustle and bustle of city life and Kasmanda Palace is the ideal location for a tranquil getaway, yet so close to town. Our large gardens are perfect for the children to run freely and enjoy themselves while parents can also unwind and relax. You will be pleased to learn that a lounge and activity room for children is being added to further enrich the guest experience at Kasmanda Palace. The entire property may also get a face lift this year, as it is in the planning stage.

Our staff always tries their best to ensure that our guest’s needs are taken care off and thank you for the praise and compliments you have given them. Your compliments have been conveyed to the entire hotel team.

We thank you for your patronage to Kasmanda Palace and look forward to welcoming you back soon !

Warm Regards,

Dinkar Singh
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed December 27, 2012

Dear Mr Singh,

I would hereby like to thank you for extending your kind gesture towards our stay at Kasmanda Palace (22nd - 25th Dec 2012)

We had a very pleasant experience, more so because of the extremely courteous staff ever eager to serve; right from people at the reception, to the restaurant staff of Mr Ratan Singh, Surveer Singh and Paramveer are few names that I recall.

Kasmanda palace is a very Charming place, and the food that is served is fabulous.


Ghanishth Sahni

  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
12 Thank NomadGN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kasmanda1, Owner at WelcomHeritage Kasmanda Palace, responded to this review, December 30, 2012
Dear Sir,

Thank you for your warm and appreciative review about the Kasmanda Palace Hotel. I would also like to thank you for your personal letter of thank you which you had sent me earlier. It really touched me.

We are delighted to know that you and your wife really enjoyed your time with us at Kasmanda Palace. Your compliments have been conveyed to the entire hotel team.

You will be pleased to learn that a lounge and activity room is being added to cater to the requirements of our guests.

We thank you for your patronage to Kasmanda Palace and look forward to welcoming you both back soon!

Warm Regards,

Dinkar Singh
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sydney
Level Contributor
77 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 bubbles Reviewed November 28, 2012

We spent 2 nights here during November which is the low season. The best things about the hotel for us were:
1. Staff were extraordinarily friendly and helpful - from the restaurant, to room service, to front dest.
2. The location is very peaceful it being high above the Mall.
3. Beautiful gardens where you can take morning/afternoon tea and lunch.
4. We ate in the restaurant on both nights and the food was very good.
5. Beautiful hotel and very well maintained given that it is so old.

Some things that we did not like so much were:
1. There was only 1 heater in the restaurant and it was so cold we had to eat with our coats and scarves on - even though we were at the table next to the heater!
2. We expected a nice indoor sitting/reading area but there was none, so unless the weather is good you have to use the bedroom.
3. No WiFi and no internet available to guests - this was a real negative for us (especially given the cost of the rooms).
4. The room rate did not include breakfast - this was a first for us in India, and we have been travelling for 5 weeks to date.

Room Tip: There is a new wing with 6 rooms, and an original section. We were advised to take a room in the new...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
12 Thank Maximus765
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kasmanda1, Owner at WelcomHeritage Kasmanda Palace, responded to this review, November 29, 2012
Dear Guest

Thank you for your warm and appreciative review about Kasmanda Palace Hotel. We would also like to thank you in particular for pointing out areas where we lack or need improvements. It is only via positive criticisms that we can further improve ourselves and meet guest expectations and we really appreciate your comments.

We are delighted to know that you enjoyed your time here with us and the peaceful surroundings and gardens that we have for guest to enjoy. It is indeed a very unique quality to be so far away from the hustle and bustle of city life and Kasmanda Palace is the ideal location for a tranquil getaway, yet so close to town. Our staff always tries their best to ensure that our guest’s needs are taken care of and thank you for the praise and compliments you have given them. Your compliments have been conveyed to the hotel team.

You will be pleased to learn that a lounge and activity room is being added to cater to the requirements of our guests by March next year. We are also trying to offer Wi Fi in the lounge area for guests. Unfortunately our packages and rates our determined by our marketing partner, however we are trying to now have breakfast included in the room tariff. My personal apologies for the heating not being proper in the restaurant. We will get the heater switched on from early evening from now on so that the restaurant will heat up by the time guests come to dine in the restaurant.

We thank you for your patronage to Kasmanda Palace and look forward to welcoming you back soon!

Warm Regards,

Dinkar Singh
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dehradun, India
Level Contributor
54 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed November 21, 2012

Kasmanda palace is a heritage building built in 1836 ! A summer palace of kings of Kasmanda and presently managed by welcome group as a heritage hotels. Well maintained rooms , an outstanding garden with a open deck to view the Doon valley and sunset behind the mountain.Service is good and staffs were friendly. It was teh Diwali day and we celebrated on the open lawn of the hotel. One can feel a different mussoorie in this hotel away from the ever buzzing mall road ! Wonderful experience ! One can play badminton on a wel maintained court !will love to visit again !

Room Tip: 1st floor rooms are costly but have a wonderful view of doon valley !
See more room tips
  • Stayed November 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
12 Thank Shyamalc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kasmanda1, Owner at WelcomHeritage Kasmanda Palace, responded to this review, November 22, 2012
Dear Guest

Thank you for your warm and appreciative review about the Kasmanda Palace Hotel.

We are delighted to know that you enjoyed your time here with us and left feeling relaxed and rejuvenated! It is indeed a very unique quality to be so far away from the hustle and bustle of city life and Kasmanda Palace is the ideal location for a tranquil getaway, yet so close to town. Our staff always do their best to ensure that our guest’s needs are taken care of and thank you for the praise and compliments you have given them. Your compliments have been conveyed to the hotel team.

You will be pleased to learn that a lounge and activity room is being added to cater to the requirements of our guests.

We thank you for your patronage to Kasmanda Palace and look forward to welcoming you back soon !

Warm Regards,

Dinkar Singh
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about WelcomHeritage Kasmanda Palace

Property: WelcomHeritage Kasmanda Palace
Address: The Mall Road, Library, Mussoorie 248179, India
Location: India > Uttarakhand > Mussoorie
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Mussoorie
Price Range (Based on Average Rates): $
Hotel Class:3 star — WelcomHeritage Kasmanda Palace 3*
Number of rooms: 24
Official Description (provided by the hotel):
A truly Heritage Property & Hidden Jewel of Mussoorie. The present Kasmanda Palace Hotel has been through many Avatars since it was constructed around 1836.Originally built as part of the Christ Church around 1836 it has been a Sanitarium for the British soldiers during the Crimean War (1853 – 1856), A school, known as "The Modern School" (1896 – 1910), the Summer Residence of the Royal Family of Kasmanda and finally it was converted into a Heritage Hotel (1992 - ). Kasmanda Palace is a perfect place to stay and spend quality time with loved ones while enjoying the beautiful outdoors which the hotel has to offer, terraced gardens, exotic trees & plants and the great Doon Valley views. Kasmanda Palace is ideally located in the center of the town, yet away from the noise of the Mall Road. If it gets too quite for you then the busy Mall Road is just a 2 minute walk away or take the hotel courtesy car. ... more   less 
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Also Known As:
Welcomheritage Kasmanda Palace Hotel Mussoorie
Welcomheritage Kasmanda Palace Mussoorie

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