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“Nice and Pleasant Stay”

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Country Inn & Suites by Carlson Mussoorie
Ranked #7 of 74 Hotels in Mussoorie
Certificate of Excellence
Faridabad, India
Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Nice and Pleasant Stay”
Reviewed March 30, 2013

It has all we look in a hotel. Nice food, Good Location, Nice and Courteous Staff. It is the perceptive and friendly service that makes it worthwhile staying.The room we had was spacious and pretty.Thank you very much for making our stay so pleasant!!!

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PGAnand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites by Carlson Mussoorie, responded to this review, April 2, 2013
Dear Guest,

Namaskar, Greetings from Country Inn & Suites By Carlson, Mussoorie!!!

We would love to take this opportunity to thank you for choosing to stay with us at Country Inn & Suites by Carlson, Mussoorie and for sharing such a great review on TripAdvisor. We are glad that you liked our scrumptious food, convenient yet scenic location, friendly and courteous staff and efficient services.

It is a matter of great delight for a hotel that is striving to achieve excellence when a guest compliments us on our efforts.

We would love to see you come back for a stay with us again and hope you have some great experiences and lovely memories.

Warm Regards,
Sumit Goyal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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614 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (134)
Date | Rating
  • English first
  • French first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 23, 2013

Roads in entire Mussoorie are in very bad shape perhaps due to sewage line work. This has made the Mall Road, other roads as well as approach road to this Hotel difficult to walk and drive. Roads at several places are entirely broken. Hotel Staff and food is decent. Hotel is also undergoing renovation.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jhanwar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites by Carlson Mussoorie, responded to this review, April 2, 2013
Dear Guest,

Namaskar, Greetings from Country Inn & Suites By Carlson, Mussoorie!!!

We are thankful for your review. Your feedback though not as pleasant as the numerous others that we have been receiving, it is of great importance to us. It is your feedback that makes us take note of the issues that may have escaped our notice and helps us rectify them in time.

As a hotel striving to achieve the highest standards of Guests’ satisfaction, it is disheartening to know of your disappointment regarding the road conditions. However, we would like to mention that the hotel is not under renovation, but as a part of progress and betterment, we are adding on to our hotel by constructing a new portion for the benefit of our future guests. As for the road conditions in Mussoorie, we regret any inconvenience that you may have faced due to them. Unfortunately, there is not much that we can do about the same except lodging a formal complaint, which we assure you has been done already.

We would love for you to return to the hotel soon to stay with us and give us an opportunity to be able to serve you to the best of our abilities to help build some precious memories to take back home and cherish them eternally.

Warm Regards,
Sumit Goyal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
India
Level 5 Contributor
54 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed March 18, 2013

Its got almost all the things I look for in a hotel. Good location- It is close enough to The Mall to reach with a 15 mins walk but also far away as to have your calm and serene environment. It is clean. The staff is very courteous. It offers a buffet breakfast , which could have been better. The view from our window was of a magnificent building- The palace of Maharaja of Kapurtala .
The hotel also offers a much needed pick and drop service to The mall. The only negative is that the road in front of the hotel is closed and in repairs but I guess it would be repaired pretty soon.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vipin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites by Carlson Mussoorie, responded to this review, April 2, 2013
Dear Guest,

Namaskar, Greetings from Country Inn & Suites By Carlson, Mussoorie!!!

We are greatly thankful to you for bestowing such kind words of appreciation about your stay with us at Country Inn & Suites by Carlson, Mussoorie and for sharing them on TripAdvisor. It brings us immense pleasure that you have liked our convenient yet tranquil location, high standards of cleanliness and maintenance, courteous and efficient staff and services and the magnificent view from the rooms.

Please be assured that every feedback from our guests no matter how trivial or critical is taken on the highest priority and immediate corrective actions are taken wherever necessary. We have passed on your comments about the breakfast buffet to our F&B team and assuredly they would take the necessary measures soon.

We await your return to the hotel soon and hope to be able to serve you to the best of our abilities and your utmost satisfaction.

Warm Regards,
Sumit Goyal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 9, 2013

Pros :
Good helping staff .
Nice food .
Location.
Neat and tidy rooms.

Cons:
Sadly there is only one vehicle for the shuttle service.
Approach road to the hotel is in very bad condition.

All together I loved the stay.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AAV001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites by Carlson Mussoorie, responded to this review, February 12, 2013
Dear Guest,

Namaskar, Greetings from Country Inn & Suites By Carlson, Mussoorie!!!

Thank you for choosing to stay with us at Country Inn & Suites By Carlson, Mussoorie and for sharing such great reviews on TripAdvisor. We are glad that you liked our charming, helpful and efficient staff and services, our delicious food, our convenient yet tranquil location and spacious, well maintained and thoughtfully decorated rooms.

Any words of appreciation from our guests are always a great source of encouragement for us to strive harder to achieve excellence. Please be assured that any feedback from our guests are always taken in utmost seriousness and the issues always rectified wherever the need be for betterment of our guests’ future experience. We regret your disappointment regarding the shuttle and we would like to say that the shuttle offered is a shared service; hence the requirement as such has been of only one vehicle. However, we have forwarded your recommendation to the relevant department for possible rectification. We would make sure that you do not have to face the issue the next time that you visit us.

We would await your return to the hotel soon with much enthusiasm. We hope to be able to serve you yet again in a fashion that best suits you and satisfies you in every regard.

Warm Regards,
Sumit Goyal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 28, 2013

Stayed at this place for about a week during October 2012. It was for my honeymoon trip and I find this place a cosy and comfortable place to spend my days just relaxing and roaming around. The view of the hills from the room was amazing and the room was nicely decorated and very clean. The toileteries provided were all sufficient and good. A very nice place overall and worth the stay. The breakfast spread is also great and the food portions were big! This hotel gave me an awesome memory, except for the manager who passed us some sarcastic comment when we had some problems paying with my credit card intially.

However there wasn't any hot AC to keep us warm at night when the temperature's low and internet connection is only for one mobile per room.

Room Tip: corner rooms will provide better view of the hills and skyline
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FionaZapple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites by Carlson Mussoorie, responded to this review, February 14, 2013
Dear Guest,

Namaskar, Greetings from Country Inn & Suites By Carlson, Mussoorie!!!

First and foremost, I would like to thank you for penning down such positive words about your experiences during your stay with us at Country Inn & Suites By Carlson, Mussoorie. It is delightful to note that you have especially enjoyed our rejuvenating and tranquil ambiance, picturesque views from spacious and thoughtfully decorated rooms, world class amenities, facilities and services and the delicious wide culinary spread in the breakfast buffet.

It is gratifying to receive such great compliments as our guests’ satisfaction is of prime importance to us at the hotel. Please be assured that your feedback is taken in all seriousness and the necessary measures would be taken to rectify any issues. We regret the disappointment you may have experienced regarding the AC and I assure you that extra heating would have been provided if you'd mentioned it while on your stay. Yes, the internet can only be used on one equipment per room as per the policies and I have forwarded the issues to the concerned departments and the suggestions made by you would be immediately looked into.

However, as for the conversation with the Front Office staff, we would like to state that it must be some misunderstanding as the words spoken by our staffs are always well meant and the sole intent is to help out the customer. In case you felt that the words were sarcastic, we assure you that was not the intention and we would also like to apologise as you felt bad.

Furthermore, I would like to say that we were unable to find your details in our records to check with the manager on duty and for the apt action. I would request you to please mail me your stay details at opr@cismussoorie.in. It would help us greatly in taking any further action in this regard.

We await your return to our hotel for a lovely experience yet again and great memories to build and to take back.

Warm Regards,
Sumit Goyal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chandigarh, India
Level 6 Contributor
105 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed January 23, 2013

We have selected this hotel as being part of the Club Carlson group, but we had a little tough time to reach over due to road was blocked for the maintenance, Lift was not working and we have to park our car almost 200 mtr away. The staff was kind enough to carry our luggage to-and-fro. Room was good, clean & room amenities were impressive. But room was pretty small. Many people were not there due to off-season, so we got good care from the staff. Food was good but breakfast was not great, we expect better things when it is associated with Club Carlson.

Room Tip: Select the Deluxe room,
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  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rajesh R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites by Carlson Mussoorie, responded to this review, April 9, 2013
Dear Guest,

Namaskar, Greetings from Country Inn & Suites By Carlson, Mussoorie!!!


Thank you for the compliments about Country Inn & Suites by Carlson, Mussoorie that you have shared on TripAdvisor. We have a courteous, helping and efficient staff, amenities, facilities and services of international standards, well maintained, clean rooms and scrumptious food. These aspects of the hotel have been a matter of pride with us and we are delighted to know of your admiration of the same.

Our guests’ feedback however critical or trivial is of paramount importance to us and we assure you that we take it in utmost seriousness. Once the feedback has been conveyed to the concerned department, the necessary corrective measures are immediately taken. We regret the disappointment that you may have faced due to the blocked road, lift being under maintenance and the breakfast buffet. The roads are under maintenance in entire Mussoorie and we have put our formal request for speedy completion of the road leading to the hotel and the lift was closed due to routine maintenance. We have passed on your comment regarding the breakfast buffet and they will make sure that necessary action would be taken to increase the level of satisfaction for our guests.

We await your prompt return to us to stay and enjoy picturesque Mussoorie. Each vacation amounts to some precious memories to be cherished forever and we assure you that you would experience the same and more.

Warm Regards,
Sumit Goyal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nagpur, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 19, 2013

Very good location , on top of town ,with peace and natural surroundings you can also reach town with 5 min walk. Very good rooms and good food served.
We stayed there for 2 nights with our kid , they served really very good food ,and were quick in services.
The hotel does not have a swimming pool ,but at that climate , swimming pool does not actually matter. Hotel also has shuttle to drop and pick from hotel to town serivce

Room Tip: good location for family with small kids
See more room tips
  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jairajlamba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites by Carlson Mussoorie, responded to this review, January 21, 2013
Dear Guest,

Namaskar, Greetings from Country Inn & Suites By Carlson, Mussoorie!!!

It brings us great pleasure to receive yet another raving review about Country Inn & Suites By Carlson, Mussoorie, that you have been kind enough to share on TripAdvisor. We are glad that our tranquil yet convenient location, beautiful and comfortable rooms, scrumptious culinary delights and courteous and prompt staff and services have brought you such delight.

Though the short walk to the town is quite picturesque and has brought enjoyment to many, yet we do have a shuttle service to and from the town for those who prefer it.

We would love to have you stay with us again and hope to be given an opportunity to serve you soon. As a hotel aiming to be the best, we consider it one of our biggest responsibilities to help our guests experience great delight and make beautiful memories.

Warm Regards,
Sumit Goyal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites by Carlson Mussoorie

Property: Country Inn & Suites by Carlson Mussoorie
Address: Convent Road | Near Library Chowk, Mussoorie 248179, India
Phone Number:
Location: India > Uttarakhand > Dehradun District > Mussoorie
Amenities:
Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 74 Hotels in Mussoorie
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Country Inn & Suites by Carlson Mussoorie 3.5*
Number of rooms: 50
Official Description (provided by the hotel):
Explore Mussoorie from Hotels's prime location for a unforgettable adventure in the heart of the stunning southern Himalaya Range. Perfectly suited for couples, solo travellers and family alike, each of 50 warmly decorated rooms and suites at the Country Inn $ Suites hotel in Mussoorie provides all the comfort of home along with impeccable service. ... more   less 
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