Name: An awesome and relaxing place
Item: Country Inn & Suites by Radisson, Mussoorie
Rating: 4

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All reviewsshuttle servicelibrary chowktill mall roadapproach roadbuffet breakfastfree shuttleneeds improvementnarrow roadprivate balconydrop servicenice propertyhotel is locatedfood qualitywelcome drinkrooms are niceearly checkpick up and drop

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Rajesh R

Chandigarh, India

11470

Reviewed January 23, 2013

Decent hotel

We have selected this hotel as being part of the Club Carlson group, but we had a little tough time to reach over due to road was blocked for the maintenance, Lift was not working and we have to park our car almost 200 mtr away. The staff was kind enough to carry our luggage to-and-fro. Room was good, clean & room amenities were impressive. But room was pretty small. Many people were not there due to off-season, so we got good care from the staff. Food was good but breakfast was not great, we expect better things when it is associated with Club Carlson.

Room Tip: Select the Deluxe room,

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2 Thank Rajesh R

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Dear Guest,

Namaskar, Greetings from Country Inn & Suites By Carlson, Mussoorie!!!

Thank you for the compliments about Country Inn & Suites by Carlson, Mussoorie that you have shared on TripAdvisor. We have a courteous, helping and efficient staff, amenities, facilities and services of international standards, well maintained, clean rooms and scrumptious food. These aspects of the hotel have been a matter of pride with us and we are delighted to know of your admiration of the same.

Our guests’ feedback however critical or trivial is of paramount importance to us and we assure you that we take it in utmost seriousness. Once the feedback has been conveyed to the concerned department, the necessary corrective measures are immediately taken. We regret the disappointment that you may have faced due to the blocked road, lift being under maintenance and the breakfast buffet. The roads are under maintenance in entire Mussoorie and we have put our formal request for speedy completion of the road leading to the hotel and the lift was closed due to routine maintenance. We have passed on your comment regarding the breakfast buffet and they will make sure that necessary action would be taken to increase the level of satisfaction for our guests.

We await your prompt return to us to stay and enjoy picturesque Mussoorie. Each vacation amounts to some precious memories to be cherished forever and we assure you that you would experience the same and more.

Warm Regards,
Sumit Goyal

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jairajlamba

Nagpur, India

11

Reviewed January 19, 2013

good location

Very good location , on top of town ,with peace and natural surroundings you can also reach town with 5 min walk. Very good rooms and good food served.
We stayed there for 2 nights with our kid , they served really very good food ,and were quick in services.
The hotel does not have a swimming pool ,but at that climate , swimming pool does not actually matter. Hotel also has shuttle to drop and pick from hotel to town serivce

Room Tip: good location for family with small kids

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1 Thank jairajlamba

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Dear Guest,

Namaskar, Greetings from Country Inn & Suites By Carlson, Mussoorie!!!

It brings us great pleasure to receive yet another raving review about Country Inn & Suites By Carlson, Mussoorie, that you have been kind enough to share on TripAdvisor. We are glad that our tranquil yet convenient location, beautiful and comfortable rooms, scrumptious culinary delights and courteous and prompt staff and services have brought you such delight.

Though the short walk to the town is quite picturesque and has brought enjoyment to many, yet we do have a shuttle service to and from the town for those who prefer it.

We would love to have you stay with us again and hope to be given an opportunity to serve you soon. As a hotel aiming to be the best, we consider it one of our biggest responsibilities to help our guests experience great delight and make beautiful memories.

Warm Regards,
Sumit Goyal

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Nitin T

Chandigarh, India

3123

Reviewed January 9, 2013

Nice hotel BUT "No Bar in the Hotel" :)

It was definitely a comfortable stay, with One surprise, that There is No Bar in the Hotel.
I checked in a 'Superior Room', and surprisingly there was no "Hot AC" in the room, However Hotel provided a portable heater, which was sufficient.Hotel has a Free shuttle to mall (Distance about 1.5 kms), Staff is Polite and Helpful. Overall, A nice place to stay,But Bring your own Whiskey :)
Check out time of 10 a.m is too early for a Hill station, But its actually not an issue with Hotel staff, They are obliging and dont mind you checking out late by an hour or so.

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1 Thank Nitin T

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Mussoorie!!

Thank you for taking some time out to share your feedback on TripAdvisor about Country Inn & Suites by Carlson, Mussoorie. It is always a pleasure to be able to serve our guests to their utmost satisfaction and we strive to achieve the same every day. It pleases us to a great extent to know that you appreciated our courteous and efficient staff and services.

The bar facility is available in the hotel only on special occasions or in case of a special event organized in the hotel. In case of discomfort due to the cold weather, we do have the provision of portable heaters, which, as you agree makes the rooms warm and cozy. The free shuttle service has always been an added source of delight to our guests, quite like you.

The normal checkout time is 10:00 am, however, on request we provide free late checkout depending upon availability. We eagerly await your return soon to our hotel and also hope to make your stay more pleasant and memorable.

Warm Regards,
Sumit Goyal

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cooldg

11

Reviewed January 4, 2013

Worst than motel

This is an old property which has recently gained licence to work under country inn brand but trust me this property and its management is not even close to the country inn brand value..the rooms r such dat even a pin drop in de adjacent room can b heard in urs.. i would seriously request the carlson group people to take away their license from this property and not spoil their brand

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1 Thank cooldg

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Mussoorie!!

Thank you for your feedback. Though not as pleasant as the many others, your feedback is of utmost importance to us as it helps us take note of the areas where there is a scope of improvement. We agree that the next door neighbours were a little noisy and that you may have felt some discomfort because of it. The situation was such that there were 6 families with kids who were occupying the neighbouring rooms. The kids were playing in the corridor due to which there was some noise.

However, upon receiving your complaint we apologized and had immediately offered you an alternate room. On your refusal of the offer, we requested the families to bring down the noise, but you would agree that it is a little difficult to pressurize the guests holidaying in the hotel on an issue like this.

Also, as we understood your disappointment, at the time of checkout the Front Office Manager had personally apologized to you and had offered a complimentary lunch and a late checkout, which you chose not to avail.

We apologize yet again for the disappointment and hope that you visit us again soon and hope to give you a pleasant experience in future that you would remember and cherish.

Warm Regards,
Sumit Goyal

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Anandspeaks

Gurgaon

3819

Reviewed January 2, 2013

Good hotel slightly away from main mall

We stayed here for 2 nights in Chirstmas weekend. The hotel is built up well, service quality is good and I got a good deal so overall it turned out to be very good value for money for us. However it is slightly away from main mall and hotel is not providing shuttle up till the main place so that's a drawback. View from its normal rooms is not good , I got to understand only suites have a good view. But overall good deal.

Ask Anandspeaks about Country Inn & Suites by Radisson, Mussoorie

1 Thank Anandspeaks

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Mussoorie!!

Thank you for your kind review about your stay with us at Country Inn & Suites by Carlson, Mussoorie. The fact that you enjoyed our hotel and its efficient and prompt services brings us great delight. It is always nice to receive appreciation for our efforts, as it gives us the much needed encouragement to perform better.

Moreover, we would like to state that the complimentary shuttle service is provided by us right to the mall road for our guests’ convenience. Also, the view from our hotel has always drawn compliments from our guests, however we do agree that it may be subjective and it is a point of regret to us that you did not enjoyed the same, We would have been glad to change your room if you'd suggested the same while your stay.

We take all the feedbacks from our guests critically and on high priority, as they help us better ourselves in the areas that may need our attention. Furthermore, we would love to have you back here and await your return at our hotel as a guest soon and would strive to make your stay here as pleasant as you aspire.

Warm Regards,
Sumit Goyal

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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An awesome and relaxing place - Country Inn & Suites by Radisson, Mussoorie

An awesome and relaxing place