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“Nice hotel BUT "No Bar in the Hotel" :)”

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Country Inn & Suites by Carlson Mussoorie
Ranked #7 of 74 Hotels in Mussoorie
Certificate of Excellence
Chandigarh, India
Level 4 Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Nice hotel BUT "No Bar in the Hotel" :)”
Reviewed January 9, 2013

It was definitely a comfortable stay, with One surprise, that There is No Bar in the Hotel.
I checked in a 'Superior Room', and surprisingly there was no "Hot AC" in the room, However Hotel provided a portable heater, which was sufficient.Hotel has a Free shuttle to mall (Distance about 1.5 kms), Staff is Polite and Helpful. Overall, A nice place to stay,But Bring your own Whiskey :)
Check out time of 10 a.m is too early for a Hill station, But its actually not an issue with Hotel staff, They are obliging and dont mind you checking out late by an hour or so.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nitin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites by Carlson Mussoorie, responded to this review, January 11, 2013
Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Mussoorie!!

Thank you for taking some time out to share your feedback on TripAdvisor about Country Inn & Suites by Carlson, Mussoorie. It is always a pleasure to be able to serve our guests to their utmost satisfaction and we strive to achieve the same every day. It pleases us to a great extent to know that you appreciated our courteous and efficient staff and services.

The bar facility is available in the hotel only on special occasions or in case of a special event organized in the hotel. In case of discomfort due to the cold weather, we do have the provision of portable heaters, which, as you agree makes the rooms warm and cozy. The free shuttle service has always been an added source of delight to our guests, quite like you.

The normal checkout time is 10:00 am, however, on request we provide free late checkout depending upon availability. We eagerly await your return soon to our hotel and also hope to make your stay more pleasant and memorable.

Warm Regards,
Sumit Goyal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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622 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
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Traveler tips help you choose the right room.   Room tips (135)
Date | Rating
  • English first
  • French first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 4, 2013

This is an old property which has recently gained licence to work under country inn brand but trust me this property and its management is not even close to the country inn brand value..the rooms r such dat even a pin drop in de adjacent room can b heard in urs.. i would seriously request the carlson group people to take away their license from this property and not spoil their brand

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cooldg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites by Carlson Mussoorie, responded to this review, January 11, 2013
Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Mussoorie!!

Thank you for your feedback. Though not as pleasant as the many others, your feedback is of utmost importance to us as it helps us take note of the areas where there is a scope of improvement. We agree that the next door neighbours were a little noisy and that you may have felt some discomfort because of it. The situation was such that there were 6 families with kids who were occupying the neighbouring rooms. The kids were playing in the corridor due to which there was some noise.

However, upon receiving your complaint we apologized and had immediately offered you an alternate room. On your refusal of the offer, we requested the families to bring down the noise, but you would agree that it is a little difficult to pressurize the guests holidaying in the hotel on an issue like this.

Also, as we understood your disappointment, at the time of checkout the Front Office Manager had personally apologized to you and had offered a complimentary lunch and a late checkout, which you chose not to avail.

We apologize yet again for the disappointment and hope that you visit us again soon and hope to give you a pleasant experience in future that you would remember and cherish.

Warm Regards,
Sumit Goyal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon
Level 4 Contributor
35 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 2, 2013

We stayed here for 2 nights in Chirstmas weekend. The hotel is built up well, service quality is good and I got a good deal so overall it turned out to be very good value for money for us. However it is slightly away from main mall and hotel is not providing shuttle up till the main place so that's a drawback. View from its normal rooms is not good , I got to understand only suites have a good view. But overall good deal.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anandspeaks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites by Carlson Mussoorie, responded to this review, January 11, 2013
Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Mussoorie!!

Thank you for your kind review about your stay with us at Country Inn & Suites by Carlson, Mussoorie. The fact that you enjoyed our hotel and its efficient and prompt services brings us great delight. It is always nice to receive appreciation for our efforts, as it gives us the much needed encouragement to perform better.

Moreover, we would like to state that the complimentary shuttle service is provided by us right to the mall road for our guests’ convenience. Also, the view from our hotel has always drawn compliments from our guests, however we do agree that it may be subjective and it is a point of regret to us that you did not enjoyed the same, We would have been glad to change your room if you'd suggested the same while your stay.

We take all the feedbacks from our guests critically and on high priority, as they help us better ourselves in the areas that may need our attention. Furthermore, we would love to have you back here and await your return at our hotel as a guest soon and would strive to make your stay here as pleasant as you aspire.

Warm Regards,
Sumit Goyal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, Delhi, India
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 1, 2013

Me n my wife stayed here for 2 nghts. The location is the best thing about this place. Its on a hill top away from the hustle bustle of traffic and market place. Remarkably clean and hygenic., excellent food and well trained hotel staff in general etiquette. Even the most standard of rooms have a touch of luxury. Now coming to the negative part. the hill road to the hotel is in a mess. although they have a pick n drop facility only till entry gates downhill, the service is not at all prompt, specially if u are trying to avail it in the evening. We were stranded twice for the pick up at around 8pm. (quite dark there). Lot of monkeys in the parking area. Can be a problem if you are having ur own vehicle there. apart from the above everything else is a charm.
thanks.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sumant0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites by Carlson Mussoorie, responded to this review, January 11, 2013
Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Mussoorie!!

Thank you for the review on TripAdvisor about your stay with us at Country Inn & Suites by Carlson, Mussoorie. We are glad that you have liked our picturesque and convenient location, delicious food, courteous and efficient staff and services and the luxurious rooms. Your appreciation of the same motivates us to maintain and heighten our standards even more.

We agree that the hill road is in need of repair, and a request has already been sent to concerned Government Authorities for consideration. It is unfortunate and disappointing to know about your discomfort about the shuttle service. But we would like to mention that we provide the service right up to the mall but as it is a shared service, it is time bound which may have caused a minimal waiting time. We will definitely keep your comments in consideration and fine tune it.

We would like to inform you that your feedback is valued and taken most critically as it enables us to monitor and improve our care and services. We would, however be thrilled to have you back here and provide you a great experience and pleasant memories to cherish.

Warm regards,
Sumit Goyal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Karnal, India
Level 5 Contributor
97 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed December 16, 2012

stayed here for 1 night went with the family , for my son admisson , the hotel is good the check inn was good the rooms r good and ,breakfast is good too.now the down side really hard to find the hotel as the road that goes to the hotel is totally bad.
there is no provsion for the stay of drivers the hotel can arrange the stay of the hotel but that cost u 500 to 600 rs for one night and the driver has to go far for the breakfast.
the food of the hotel is really good and really good sevice.the hotel provide shuttle by innova car frok hotel to the main road if u dont want to use your car and they pick u from the same place.
if u want to save money because really good value for miney compare to other big hotels in the city.look for he best deal or book through internet as they offer good price.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank amit g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites by Carlson Mussoorie, responded to this review, December 21, 2012
Dear Guest,

Namaskar, Greetings from Country Inn and Suites by Carlson, Mussoorie!!

We are really thankful to you for penning down your experience on Trip advisor. We are happy to know that you liked our service, rooms and food. A word of acknowledgement from our guest has always been our strength as it motivates us to work harder and deliver better.

We are aware of the road situation and have already put application in the civic agency for its revival. We are very pleased to note the you found our packages of good value and loved the hotel. We commit that we will always welcome you with open arms ensuring you a wondrous stay enriched with beautiful moments and unforgettable memories. We are waiting for you for yet another beautiful stay with us.

Warm Regards,
Sumit Goyal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
Level 4 Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed November 30, 2012

This hotel is a class. I enjoyed every bit of my stay in this hotels. Be it the scenery that can be viewed from the room, be it the rooms itself, be it the reception, everything is more than nice.
The staffs are very cordial and prompt. You ask for anything they will reach you in minutes Reception is very helpful and always smiling. the staffs in the restaurants are agile and adept in their work.
Rooms are very tidy yet spacious. You can see the whole range of kedarnath and Badrinath from the balcony. As the hotel is on the top you can also see the whole Mussoorie town.
Sleep quality is also very good. Bathroom amenities are good and serve all your need.
Only the lighting in the room needs to be a little more.

The buffet menu is adequate and the preparation is good. But, But the a la carta items are not at all prepared good. Most of them tastes horrible. I could not find a acceptable reason why the buffet items are so good and the a la carta is just opposite.

The main positive points of the hotel is its enthusiastic and jovial staff in all department. They are just excellent like the other aspect of this hotel. They arrange a wonderful candlelight dinner with a cake for us.

I would like to suggest hotel management to start their own travel desk, because the travel agent whom they suggest, ask for a astronomical charge for a trip.

Overall the stay was very good and I will definitely recommend this hotel to other travelers .

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Arnab R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites by Carlson Mussoorie, responded to this review, December 3, 2012
Dear Guest,

Namaskar, Greetings from Country Inn and Suites by Carlson, Mussoorie!!

I am delighted to note that we have met your expectations during your stay with us. At Country Inn and Suites by Carlson, Mussoorie, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward.

Thank you for your inputs about the restaurant. Though the dishes are usually relished and praised by the guests but we have started thinking about what to do and will make the necessary changes shortly and will make sure that you find a noticeable change.

Thank you for your compliments regarding our hotel and services, particularly the staff and their hospitality.

We look forward to welcome you again for another beautiful stay with us.

Warm Regards,
Sumit Goyal
Report response as inappropriate
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india
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 5, 2012 via mobile

The hotel is good
The breakfast is good
It is all well located .. But the road to the hotel is bad .. It needs to be repaired as soon as possible
They have shuttles to the mall which is very convinient

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank tuliks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites by Carlson Mussoorie, responded to this review, November 6, 2012
Dear Guest,

Namaskar, Greetings from Country Inn and Suites by Carlson, Mussoorie!!

We candidly thank you for penning down beautiful lines of appreciation for our hotel and its amenities. We are elated to know that you liked our scrumptious breakfast, location and other services at the hotel. Such comments always encourage us to work harder and deliver better.

However as far as your suggestion regarding road is concerned it has already been sent to concerned department for consideration. We would like to inform you that your feedback is treasured and taken most seriously as it enables us to monitor and improve care and services. We commit that we will always welcome you with open arms and run from pillar to post to make your stay wondrous enriched with beautiful moments and unforgettable memories. We are waiting for you for yet another beautiful stay with us.

Warm Regards
Sumit Goyal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites by Carlson Mussoorie

Property: Country Inn & Suites by Carlson Mussoorie
Address: Convent Road | Near Library Chowk, Mussoorie 248179, India
Phone Number:
Location: India > Uttarakhand > Dehradun District > Mussoorie
Amenities:
Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 74 Hotels in Mussoorie
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Country Inn & Suites by Carlson Mussoorie 3.5*
Number of rooms: 50
Official Description (provided by the hotel):
Explore Mussoorie from Hotels's prime location for a unforgettable adventure in the heart of the stunning southern Himalaya Range. Perfectly suited for couples, solo travellers and family alike, each of 50 warmly decorated rooms and suites at the Country Inn $ Suites hotel in Mussoorie provides all the comfort of home along with impeccable service. ... more   less 
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