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“Overall Comfortable and Very clean but...”

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Country Inn & Suites by Carlson Mussoorie
Ranked #7 of 74 Hotels in Mussoorie
Certificate of Excellence
New Delhi, Delhi, India
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Overall Comfortable and Very clean but...”
Reviewed January 1, 2013

Me n my wife stayed here for 2 nghts. The location is the best thing about this place. Its on a hill top away from the hustle bustle of traffic and market place. Remarkably clean and hygenic., excellent food and well trained hotel staff in general etiquette. Even the most standard of rooms have a touch of luxury. Now coming to the negative part. the hill road to the hotel is in a mess. although they have a pick n drop facility only till entry gates downhill, the service is not at all prompt, specially if u are trying to avail it in the evening. We were stranded twice for the pick up at around 8pm. (quite dark there). Lot of monkeys in the parking area. Can be a problem if you are having ur own vehicle there. apart from the above everything else is a charm.
thanks.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sumant0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites by Carlson Mussoorie, responded to this review, January 11, 2013
Dear Guest,

Namaskar, Greetings from Country Inn & Suites by Carlson, Mussoorie!!

Thank you for the review on TripAdvisor about your stay with us at Country Inn & Suites by Carlson, Mussoorie. We are glad that you have liked our picturesque and convenient location, delicious food, courteous and efficient staff and services and the luxurious rooms. Your appreciation of the same motivates us to maintain and heighten our standards even more.

We agree that the hill road is in need of repair, and a request has already been sent to concerned Government Authorities for consideration. It is unfortunate and disappointing to know about your discomfort about the shuttle service. But we would like to mention that we provide the service right up to the mall but as it is a shared service, it is time bound which may have caused a minimal waiting time. We will definitely keep your comments in consideration and fine tune it.

We would like to inform you that your feedback is valued and taken most critically as it enables us to monitor and improve our care and services. We would, however be thrilled to have you back here and provide you a great experience and pleasant memories to cherish.

Warm regards,
Sumit Goyal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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613 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (134)
Date | Rating
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English first
Karnal, India
Level 5 Contributor
96 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed December 16, 2012

stayed here for 1 night went with the family , for my son admisson , the hotel is good the check inn was good the rooms r good and ,breakfast is good too.now the down side really hard to find the hotel as the road that goes to the hotel is totally bad.
there is no provsion for the stay of drivers the hotel can arrange the stay of the hotel but that cost u 500 to 600 rs for one night and the driver has to go far for the breakfast.
the food of the hotel is really good and really good sevice.the hotel provide shuttle by innova car frok hotel to the main road if u dont want to use your car and they pick u from the same place.
if u want to save money because really good value for miney compare to other big hotels in the city.look for he best deal or book through internet as they offer good price.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank amit g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites by Carlson Mussoorie, responded to this review, December 21, 2012
Dear Guest,

Namaskar, Greetings from Country Inn and Suites by Carlson, Mussoorie!!

We are really thankful to you for penning down your experience on Trip advisor. We are happy to know that you liked our service, rooms and food. A word of acknowledgement from our guest has always been our strength as it motivates us to work harder and deliver better.

We are aware of the road situation and have already put application in the civic agency for its revival. We are very pleased to note the you found our packages of good value and loved the hotel. We commit that we will always welcome you with open arms ensuring you a wondrous stay enriched with beautiful moments and unforgettable memories. We are waiting for you for yet another beautiful stay with us.

Warm Regards,
Sumit Goyal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
Level 4 Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed November 30, 2012

This hotel is a class. I enjoyed every bit of my stay in this hotels. Be it the scenery that can be viewed from the room, be it the rooms itself, be it the reception, everything is more than nice.
The staffs are very cordial and prompt. You ask for anything they will reach you in minutes Reception is very helpful and always smiling. the staffs in the restaurants are agile and adept in their work.
Rooms are very tidy yet spacious. You can see the whole range of kedarnath and Badrinath from the balcony. As the hotel is on the top you can also see the whole Mussoorie town.
Sleep quality is also very good. Bathroom amenities are good and serve all your need.
Only the lighting in the room needs to be a little more.

The buffet menu is adequate and the preparation is good. But, But the a la carta items are not at all prepared good. Most of them tastes horrible. I could not find a acceptable reason why the buffet items are so good and the a la carta is just opposite.

The main positive points of the hotel is its enthusiastic and jovial staff in all department. They are just excellent like the other aspect of this hotel. They arrange a wonderful candlelight dinner with a cake for us.

I would like to suggest hotel management to start their own travel desk, because the travel agent whom they suggest, ask for a astronomical charge for a trip.

Overall the stay was very good and I will definitely recommend this hotel to other travelers .

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Arnab R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites by Carlson Mussoorie, responded to this review, December 3, 2012
Dear Guest,

Namaskar, Greetings from Country Inn and Suites by Carlson, Mussoorie!!

I am delighted to note that we have met your expectations during your stay with us. At Country Inn and Suites by Carlson, Mussoorie, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward.

Thank you for your inputs about the restaurant. Though the dishes are usually relished and praised by the guests but we have started thinking about what to do and will make the necessary changes shortly and will make sure that you find a noticeable change.

Thank you for your compliments regarding our hotel and services, particularly the staff and their hospitality.

We look forward to welcome you again for another beautiful stay with us.

Warm Regards,
Sumit Goyal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
india
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 5, 2012 via mobile

The hotel is good
The breakfast is good
It is all well located .. But the road to the hotel is bad .. It needs to be repaired as soon as possible
They have shuttles to the mall which is very convinient

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank tuliks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites by Carlson Mussoorie, responded to this review, November 6, 2012
Dear Guest,

Namaskar, Greetings from Country Inn and Suites by Carlson, Mussoorie!!

We candidly thank you for penning down beautiful lines of appreciation for our hotel and its amenities. We are elated to know that you liked our scrumptious breakfast, location and other services at the hotel. Such comments always encourage us to work harder and deliver better.

However as far as your suggestion regarding road is concerned it has already been sent to concerned department for consideration. We would like to inform you that your feedback is treasured and taken most seriously as it enables us to monitor and improve care and services. We commit that we will always welcome you with open arms and run from pillar to post to make your stay wondrous enriched with beautiful moments and unforgettable memories. We are waiting for you for yet another beautiful stay with us.

Warm Regards
Sumit Goyal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Level 3 Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 30, 2012

Excellent hotel with very courteous staff.
Great location. Beautiful garden. Very near the Street.
Beautiful rooms with excellent views.
Bathroom was excellent.
Great Restaurant with fantastic choice of food.
Will recommend this hotel to anyone..

Stayed August 2012, traveled with family
Helpful?
3 Thank mol161
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites by Carlson Mussoorie, responded to this review, November 1, 2012
Dear Guest,

Namaskar, Greetings from Country Inn and Suites by Carlson, Mussoorie!!

We wholeheartedly thank you for penning down beautiful lines of appreciation for our hotel and its amenities. We are pleased to know that you liked our location, beautiful gardens, well appointed rooms with magnificent views, scrumptious food, services of our courteous and friendly staff and other amenities at the hotel. We are elated to know that we have been able to match your expectations. Such comments always encourage us to work harder and deliver better.

We would like to inform you that your feedback is treasured and taken most seriously as it enables us to monitor and improve care and services. We commit that we will always welcome you with open arms ensuring you a wondrous stay enriched with beautiful moments and unforgettable memories. We are waiting for you for yet another beautiful stay with us.

Warm Regards
Sumit Goyal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bhilwara, India
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 22, 2012

We reached at around 9:30 PM as we were traveling from Rishikesh. Check in was done in 15-20 min as we had already informed about our late check-in. we had to just fill in our details, provide our IDs and collect the room keys. The Rooms were really spacious and nice with a balcony with a beautiful view. Breakfast was also good.
The only thing I didn’t like was the road connecting to this Hotel, it was pathetic… if government is not doing anything then I feel the management should do something.
Overall it was wonderful stay.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RohitBhura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites by Carlson Mussoorie, responded to this review, October 23, 2012
Dear Guest,

Namaskar, Greetings from Country Inn and Suites by Carlson, Mussoorie!!!

We wholeheartedly thank you for sharing your experience with us on Trip advisor. We are elated to know that you had a tranquilizing stay at our property. We are happy to know that you liked our well appointed rooms and scrumptious breakfast. Such comments always encourage us to work harder and deliver better.

However as far as your suggestion regarding road is concerned it has already been sent to concerned department for consideration. We would like to inform you that your feedback is treasured and taken most seriously as it enables us to monitor and improve care and services. We commit that we will always welcome you with open arms and run from pillar to post to make your stay wondrous enriched with beautiful moments and unforgettable memories. We are waiting for you for yet another beautiful stay with us.

Warm Regards
Sumit Goyal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 16, 2012

Me and my fiance stayed for a night on 13th oct. Location was nice and room was clean with beautiful view. Bathroom kit was a good idea. Food was not good but kitchen staff were polite and nice. Loud music till 11pm at night which disturb our sleep. Front desk service was terrible and inexperience staff. A lady would not greet us and as soon as we told her that we check out she called room service and busy on the phone. (i guess she wanted to make sure that nothing missing ha ha) .we had few things to take care of, but Even after waiting her for a good 6 mins she was still on the phone and did not give us attention . We were annoyed and walked out. No one came to help us with our lagguage . Over all, we were not satisfied . May be we were a bit pampared by wyndham grand hotel the previous weekend and we expect too much at the wrong place..hmmmm.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank beck-tlau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites by Carlson Mussoorie, responded to this review, October 21, 2012
Dear Guest,

Namaskar, Greetings from Country Inn and Suites by Carlson, Mussoorie!!!

We wholeheartedly thank you for sharing your feedback with us on Trip Advisor. We are pleased to know that you liked our location, well appointed rooms, courtesy and politeness of our kitchen staff. Such comments always encourage us to perform harder and deliver better.

Though our food has always been relished by our guests, still we would like to apologize as we couldn’t match your expectations. We would also like to apologize for the check out that went late but you were informed that minibar checking process takes around 5 minutes and we promise that we will try to improve this more. We genuinely apologize that you did not have a great experience as majority of our guests and assure you that we'll keep a check on your preferences next time.

We would like to bring to your notice that your valuable comments and suggestions are always treasured as they always motivate us to perform better thereby leading the royal road of hospitality and service. We hope that you shall visit us again soon and this time we'll make sure you say,"I love this country”

Warm Regards
Sumit Goyal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites by Carlson Mussoorie

Property: Country Inn & Suites by Carlson Mussoorie
Address: Convent Road | Near Library Chowk, Mussoorie 248179, India
Phone Number:
Location: India > Uttarakhand > Dehradun District > Mussoorie
Amenities:
Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 74 Hotels in Mussoorie
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Country Inn & Suites by Carlson Mussoorie 3.5*
Number of rooms: 50
Official Description (provided by the hotel):
Explore Mussoorie from Hotels's prime location for a unforgettable adventure in the heart of the stunning southern Himalaya Range. Perfectly suited for couples, solo travellers and family alike, each of 50 warmly decorated rooms and suites at the Country Inn $ Suites hotel in Mussoorie provides all the comfort of home along with impeccable service. ... more   less 
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