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OYO 1688 Hotel Emerald Heights
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Reviews (75)
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49 - 54 of 75 reviews
Reviewed June 5, 2013

My wife and I stayed at Emerald Heights, Mussoorie between (and including) 28May and 3June and we can't stop raving about our experience... This trip was to attend our school's 125th Founders' Day and my wife was visiting Mussoorie for the first time - hence I didn't want to take any chances with the overall experience...

We did our research before booking and user reviews helped us finalize our place of stay and on top of that the behavior of everyone associated with Emerald Heights was exemplary... I can't say that for the other hotels I spoke to before booking...

My 2 cents -
1) Customer care was awesome, room service (both quality and speed) was commendable
2) Food was great
3) Location of the hotel was a big plus... Even though it was just 5mins walk from the Mall Road yet ensured a much needed quietude from the incessant din of the Mall Road... Very peaceful...
4) Rooms & cottages - very spacious and most rooms had balconies (ours did)
5) Overall experience - top notch

On 30May other friends joined in too to stay at Emerald Heights... They had the same great experience... We have a big reunion being planned this November and we are planning to book our stay in Emerald Heights again...

Cheers,
Suman Mukherjee

Room Tip: Please speak to the hotel management in advance to book better view (valley facing) rooms with balcony in advance especially if you are planning your trip during the season time in Mussoorie.
  • Stayed: May 2013, traveled as a couple
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2  Thank sumanmaverick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geetnain, Owner at OYO 1688 Hotel Emerald Heights, responded to this reviewResponded June 11, 2013

Hello Suman,

Thanks for your appreciation. It helps us to get more motivated to do better & better.
Hope you visit us again in the near future.

Regards
Geetikaa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 18, 2013

My stay-10th May to 13th May.
Price-6900/3N for 3 persons including breakfast(better to call the owner directly, the chances of getting discounts is quite high and some travel websites quote high prices and dont update the prices as per the season.)

Location-the hotel is located on camel back road just 2 mins steep walk to mall road,which is the heart of the town and very convenient.the views from my room was just too good and btw my room 212 was in the top floor so that helped.A morning walk on the 3 km stretch with great views is highly recommended soothes your soul and cleanses your mind.so this review is relative iam comparing apples to apples and the value i got for the money spent.
The staff were polite and courteous and i should mention Mahadev who did a spllendid job at the reception you can rely on him to take care of routine things while at the hotel.room service is good and food is also good but rice items needs some extra care i guess.the prices are quite right and eating outside in a good restaurant or even a road side hotel is a rip off i believe almost 50 to 100% more compared to bangalore.
the rooms were ah so spacious it could easily accomadate 6 people....you dont feel like you are in aroom there is so much space and the experience of drinking hot tea with great views and mist and chill outside.the bathrooms were neat and clean 24 hrs hot water ,good fittings so basically no issues
finally,i would like to thank Naina(owner)who gave me such a nice deal and their staff who made our stay memorable.i will come back again and i would highly recommend this hotel to anybody.

Room Tip: most of the rooms have a good view of the mountains...avoid taking room 212 where i stayed bcoz there is a kitchen nearby but some amazing views from my room...so your take?
  • Stayed: May 2013, traveled with family
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3  Thank vijay B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geetnain, Owner at OYO 1688 Hotel Emerald Heights, responded to this reviewResponded May 27, 2013

Sir,

Thanks for your appreciation as this makes us work harder to better. Hope you visit us soon.

Regards
Geetikaa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 8, 2013

Emerald Heights is quite a "nest" in the "queen of hills" Mussorie. The views of valley from the place is breathtaking and the walk down the camels road is perfect stress buster. We choose the place impromptu once we arrived in Mussorie and one of its suites were perfect for a family holiday. The staff were very courteous and food was simply great. Recommended for a quiet yet eventful holiday given its location on camels back road alonside proximity from the Mall road.

  • Stayed: September 2012, traveled with family
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3  Thank Ashish K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geetnain, Owner at OYO 1688 Hotel Emerald Heights, responded to this reviewResponded May 10, 2013

Sir,

Thank you for your appreciation & we hope to make your stay better the next time you visit Mussoorie.

Regards
Geetikaa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 6, 2013

I took the trip to Mussorie to have some peaceful time with family. I chose the hotel mainly because of reviews on tripadvisor for owner's personal attention and kitchen facility available in the cottage. The cost for stay for my family was comparable to Royal Orchid, but chose the hotel because of cooking facility.

Pros:
1. Well maintained and spacious cottage rooms.
2. Few staff members were really helpful.
3. Nice view.
4. Good pick-up and drop facility to mall road by the hotel.

Cons:
1. Owners no longer manage the hotel personally as mentioned in the reviews and there is no such personal touch. One of the days, there was too much noise right from morning because of some maintanence work being carried out and even after asking the manager to stop, they continued the work. Only after calling Geetika in afternoon, work was stopped.
2. Few houses opposite the hotel have dogs, so the barking sound is disturbing at night.
3. Hotel didn't accept credit card payment, had to make trips to ATM to pay by cash.
4. Bathroom doors cannot be closed from outside and remain open all the time. On asking the staff, the response was "whats the need to close the bathroom door from outside"!!! Simply unbelievable!!!
5. Bathrooms has storage heaters with not enough capacity for a leisurely shower. The shower anyway didnt work on first day and had to spend time with hotel staff getting it in working condition. They still didn't fix the hand shower and put another temporary tap :(
6. For people not used to cold conditions, the room heater may not be sufficient.

  • Stayed: May 2013, traveled with family
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2  Thank deepaksdm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geetnain, Owner at OYO 1688 Hotel Emerald Heights, responded to this reviewResponded May 10, 2013

Sir,

Thanks for your feedback. We will look into all the problems you encountered while at our hotel.

Regards
Geetikaa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 23, 2013

theres a motorable road... thats wun thing.
a circular serene road.. u can walk frm hotel to the mall...
quiet ambiance... still atmosphere, typical of the hills..
comfrtabl room and really hospitable staff with amicable smile on face
tastiest ginger TEA in the whole of mussoorie... and the pakodas..yumm
loved the fire place in the cottage..
enjoyed open terrace facing the himalayas munching on goodies...
really a nice hotel..close to mall but still away from hustle bustle of tourists...

  • Stayed: May 2012, traveled with family
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Thank Vin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geetnain, Owner at OYO 1688 Hotel Emerald Heights, responded to this reviewResponded March 24, 2013

Thank you for your appreciation.Hope to make it still better so that you give us full marks on all levels.

Regards
Geetikaa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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