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“Superb stay”
Review of Ilbert Manor

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Ilbert Manor
Ranked #16 of 74 Hotels in Mussoorie
Certificate of Excellence
New Delhi, India
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Superb stay”
Reviewed June 19, 2013

We found this hotel on this website and looking at all the excellent reviews and photos uploaded by the hotel management and the travellers themselves, decided to try it out. However, we were a bit skeptical as to how the property would actually turn out to be but all our doubts were put to rest on arrival at this awesome hotel managed by an even more awesome staff. We were very impressed on seeing the place.

OUR ROOM: Colonial Suite (General Frederick Young Suite). There is no view from this room and this suite has one bathroom. We were five people but it was not a problem to share the room. We were all very comfortable. We stayed for four nights and five days.The rooms do not have an AC but then, its not even required.

LOCATION: On the way to Mussoorie, we called up the hotel about our arrival and they promptly sent their people to receive us. The hotel is located very close to Gandhi Chowk (a five-minute walk up a steep incline, but dont worry the hotel provides shuttle service - wagonR - even if you are a big family they wont shy away from doing 2-3 trips to make you comfortable)

SERVICE: The thing that really stands out about this hotel is their service and the extent of co-operation they extend to their guests. It almost seems that they go out of the way, when a simple "we dont usually do this" is all you get in other places. Deficiency in the facilities (we didnt face any), if any, is more than made up for by the excellent staff. Near our room was a large window where they placed a table and a few chairs for us to enjoy the view.

FACILITIES: The hotel has a pool table and a carrom board along with few other board games. The hotel also has a library with a small but nice collection of books and also houses a small reading table. There is also a TV room with a choice of DVDs to watch.

FOOD: The food was super delicious and exceeded our expectations. The breakfast had a variety of options to choose from and each one of us enjoyed it. The breakfast was vegetarian but one can order eggs as per their like and taste. The lunch and dinner menu was also decent. We ordered 2 chicken biryanis and had to order two more since we liked it a lot.

CLEANLINESS: The rooms and the bathrooms were very clean and the staff was prompt to respond to any of our requests.

The overall experience was just amazing and we shall definitely go back to Ilbert Manor again. Even though there were a few hiccups, the staff was so cooperative and responsive and they made sure we enjoyed our stay to the maximum. The stay was excellent and i'm sure it was mainly because the staff was so friendly and helpful.

Room Tip: Keep all windows closed since monkeys tend to come in.
See more room tips
  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank soumya289
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ilbert M, General Manager at Ilbert Manor, responded to this review, June 25, 2013
Dear Guest,

Greetings from Ilbert Manor Mussoorie!

First of all we would like to thank you for choosing us for your stay and giving us your honest feedback. We are glad that you thoroughly enjoyed your holiday at the Ilbert Manor. It will be our pleasure to continue providing you with our personalized services in the future.

Looking forward to welcome you back at the Ilbert Manor Mussoorie.

Thank you
Kind Regards
Ilbert Manor Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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244 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Ghaziabad, Uttar Pradesh, India
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed June 18, 2013 via mobile

Hi everyone,
We were 3 couples...We stayed for 1 night on 16th june...
Location wise, it was at very terrible location... the beginning from mall road to the hotel was very narrow.. our ertiga went through it but hotel staff itself mentioned that innova can't go through that narrow passage... and big problem was that the slope was so steep with two dangerous cuts that makes it almost impossible to turn the vehicle... in short, the way to Ilbert Manor is a way to hell...
Dinner was so so... but breakfast was good...
Rooms were nice from inside but with no view....
Their staff was highly unprofessional... As we were 3 couples, we requested the 3 rooms to be on the same floor but they didn't give and moreover they came at 10:30 in night and asked us to shift from ground floor to the first floor room that we initially asked for while my son was sleeping....
Overall, i would suggest not to choose Ilbert Manor...

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shikha2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ilbert M, General Manager at Ilbert Manor, responded to this review, August 21, 2013
Dear Guest,

Greetings from Ilbert Manor Mussoorie!

First of all we would like to thank you for choosing us for your stay and giving us your feedback. We apologize for any inconvenience caused, and will make sure to do whatever we can humanely to rectify. It will be our pleasure to continue providing you with our personalized services in the future.

Looking forward to welcome you back at the Ilbert Manor Mussoorie.

Thank you
Kind Regards
Ilbert Manor Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chandigarh, India
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 17, 2013

lbert Manor, true to its name is a lovely restored heritage property with rooms, hallways and a beautiful small library that give you the old-world feel, It is extremely tastefully done, everything from woodwork, decor, to the wooden stairs with red carpet all add to ambience. Never felt like staying in a Hotel , Staff is extremely polite, friendly and caring loved their service

Rooms are large & bathrooms are as large as rooms. & though it is Heritage yet the bathrooms have all modern amenities. Property is located very close to Mall Road & location is perfect only approach is through a very narrow lane that slopes down steeply & require expert driving however they provides a free shuttle to the Mall Road & it is very convenient alternative.

We were family of Four Adults so I booked the coloniel suite, Room 208 was little hesitant at the time of booking but the rooms were very large & made our stay very comfortable, though i missed Balcony views but the terrace views were amazing. Would recommend booking of Cottage which has a balcony & an amazing view of the valley

Food was tasty had both breakfast & dinner, Dal Makhani our favourite was truly amazing & Poori Bazi in Breakfast Menu was Best I have ever had after a long time.

Really loved my stay there

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MannavK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ilbert M, General Manager at Ilbert Manor, responded to this review, June 24, 2013
Dear Guest,

Greetings from Ilbert Manor Mussoorie!

First of all we would like to thank you for choosing us for your stay and giving us your honest feedback. We are glad that you thoroughly enjoyed your holiday at the Ilbert Manor. It will be our pleasure to continue providing you with our personalized services in the future.

Looking forward to welcome you back at the Ilbert Manor Mussoorie.

Thank you
Kind Regards
Ilbert Manor Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviewed June 16, 2013 via mobile

pros : old world charm, good views of the mountains and valley.
Cons : beware of the approach. the climb from hotel to mall rd is treachearous. If u have seniors or folks with weak legs avoid this hotel

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amit M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ilbert M, General Manager at Ilbert Manor, responded to this review, August 21, 2013
Dear Guest,

Greetings from Ilbert Manor Mussoorie!

First of all we would like to thank you for choosing us for your stay and giving us your feedback. We apologize for any inconvenience caused, and will make sure to do whatever we can humanely to rectify. It will be our pleasure to continue providing you with our personalized services in the future.

Looking forward to welcome you back at the Ilbert Manor Mussoorie.

Thank you
Kind Regards
Ilbert Manor Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
1 review
Reviewed June 15, 2013

The hotel is ideally located near the mall towards the library end. The rooms are beautiful, spacious, well done up and very comfortable. The food is certainly tasty, at least the Indian menu which we tried. The staff is absolutely marvelous, every single of them! They are all really warm and welcoming. Whatever you need, they are there to help!
Just two things to keep in mind. If you are driving there, the road to the Manor is more like a lane. Having said that, I did park my Hyundai I20 at the hotel. Secondly, prefer the first floor rooms. They have a different charm altogether!

Room Tip: First floor rooms are the best. Especially the ones at the end of the corridor.
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mayank32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ilbert M, General Manager at Ilbert Manor, responded to this review, June 16, 2013
Dear Guest,

Greetings from Ilbert Manor Mussoorie!

First of all we would like to thank you for choosing us for your stay and giving us your honest feedback. We are glad that you thoroughly enjoyed your holiday at the Ilbert Manor. It will be our pleasure to continue providing you with our personalized services in the future.

Looking forward to welcome you back at the Ilbert Manor Mussoorie.

Thank you
Kind Regards
Ilbert Manor Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 11, 2013

We had a lovely stay at this hotel. The room was impeccably clean. The food was amazing and the service extraordinary. All our needs were very well taken care of by the hotels staff. Would definitely stay there when we visit mussoorie again.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank aepee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ilbert M, General Manager at Ilbert Manor, responded to this review, June 12, 2013
Dear Guest,

Greetings from Ilbert Manor Mussoorie!

First of all we would like to thank you for choosing us for your stay and giving us your honest feedback. We are glad that you thoroughly enjoyed your holiday at the Ilbert Manor. It will be our pleasure to continue providing you with our personalized services in the future.

Looking forward to welcome you back at the Ilbert Manor Mussoorie.

Thank you
Kind Regards
Ilbert Manor Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 11, 2013

Tried this place basis Tripadvisor reviews. Turned out to be pretty good. Well kept, really heritage, nice facilities, great food & to top it all excellent service. Only problem is the access lane to the property is a bit narrow and not every one can drive up to the property without guidance from the local guys from the hotel.

Room Tip: With a family one should try the Coloniol Suite - two rooms with two double beds with a door in betw...
See more room tips
  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hitesh0105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ilbert M, General Manager at Ilbert Manor, responded to this review, June 12, 2013
Dear Guest,

Greetings from Ilbert Manor Mussoorie!

First of all we would like to thank you for choosing us for your stay and giving us your honest feedback. We are glad that you thoroughly enjoyed your holiday at the Ilbert Manor. It will be our pleasure to continue providing you with our personalized services in the future.

Looking forward to welcome you back at the Ilbert Manor Mussoorie.

Thank you
Kind Regards
Ilbert Manor Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ilbert Manor

Property: Ilbert Manor
Address: Library End Duggal Villa Road, Mussoorie 248179, India
Location: India > Uttarakhand > Dehradun District > Mussoorie
Amenities:
Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites
Hotel Style:
Ranked #16 of 74 Hotels in Mussoorie
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ilbert Manor 4*
Number of rooms: 14
Official Description (provided by the hotel):
Ilbert Manor is a 180 year old unique heritage boutique hotel nestled amidst oak trees and semi wild forest. The Manor has been painstakingly restored over a period of seven years and offers 14 well appointed and elegant rooms. Each guest room has been named to reflect the original history capturing the nostalgia of the pioneers who discovered the magical hills of Mussoorie. Rudyard Kipling, General Frederick Young and Jim Corbett are a few such names. The Ilbert Manor team focuses to offer personalized services to its guests. ... more   less 
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