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“3 star hotel”

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Fortune Resort Grace
Ranked #14 of 76 Hotels in Mussoorie
Certificate of Excellence
Reviewed July 24, 2012

stayed here for 2 nights , had a very bad experience, front office staff have a very high headed attitude towards guest , they are doing a big favour on you by letting you stay here ( thats the impression we had )
they charge for glasses and ice bucket ( does itc hotels really need to do this to make some extra money)
its a shame on customer service , also they charged us for the birthday cake they sent us . so be careful when you check in and they ask you if you have come for a special occassion !!

  • Stayed: May 2012, traveled with friends
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Thank bhatia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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390 - 396 of 446 reviews

Reviewed June 20, 2012

Location wise its a good hotel, ambience is great, no doubt. However, I doubt if these guys can handle crowd in peak season. The breakfast served was cold and it was the case of both days; looked as if cooked at 6 in the morning and served at 8. It was quite strange to find out that the rooms with balcony are with extra charge; the only question that came to my mind was who the hell will visit Mussorie and stay in a hotel/resort w/o a balcony. Gym smells badly; drinks and food charges are way too high; so many other restrictions

Needs a change in thought process !!

  • Stayed: June 2012, traveled with family
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1  Thank amalik_05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 7, 2012

The hotel is very well located near one end of the mall at Library chawk. We went right in the peak season, hence the hotel was fully packed. The rooms are nice, had requested for a valley view room but the size was small compared to the price of the room. The hotel is well equipped with all the amenities with good valley views for a perfect holiday. Buffet breakfast was limited and needs improvement. The best place to sit is on the terrace enjoying the food there provided the weather is good to enjoy. All in all, good experience, people at reception handling customers check-in can improve on their services & some basic wear & tear of room reqd, but overall a good stay if you want it near the mall.

  • Stayed: June 2012, traveled as a couple
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1  Thank preekshitgupta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded August 26, 2012

Dear Guest,

We are delighted to know that you had a great experience while you stayed at Fortune Resort Grace, Mussoorie . Your positive response regarding our product, services, food and facilities is inspiring for all of us.

At the same time,We would like to assure you of our commitment to address the issues raised by you.

Thank you once again for your recognition and we sincerely await the opportunity to welcome you once again.

Warm Regards,
Rajiv Chopra,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 3, 2012

very good cleaness...had a grt time...people over the hostel were realy nice...good service...and over all place of location...realy me and my family enjoyed there...evrythng was perfect..good....n i would like to thnkz all d people workng in it...you people realy do ur work vry wel...and the most the food of makng sense was gr8...realy loved it...

  • Stayed: January 2012
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2  Thank amy gomes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded August 26, 2012

Dear Madam,

We are delighted to know that you had a great experience while you stayed at Fortune Resort Grace, Mussoorie . Your positive response regarding our product, services, food and facilities is inspiring for all of us.

At the same time,We would like to assure you of our commitment to address the issues raised by you.

Thank you once again for your recognition and we sincerely await the opportunity to welcome you once again.

Warm Regards,
Rajiv Chopra,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 1, 2012

We checked in with our kids and to our surprise the rooms were very small. The front office person was friendly and started telling us the price for whatever reason I did not want to figure it out. The buffet spread was good but would not rate it very high in terms of taste. The employees were friendly. We stayed in 3rd floor and it had some smell on the corridor did not bother much though. Would still recommend this place but for the price and small rooms.

  • Stayed: May 2012, traveled with family
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1  Thank Vaithir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 13, 2012

I stayed in this hotel for two nights for a meeting. After 24 hour travelling from home I came around lunch time in the hotel. I have a small but nice room with modern equipment. I asked for a valley view room, and they gave it to me even it was in the first floor. The only trouble is this hotel doesn't have elevator, but the staff help me with my baggage went two stairs down from the lobby area in level 3 to my room in level 1. The food is OK.. I have my first lunch in their restaurant, and then the meeting organizing committee arrange buffet breakfast, lunch and dinner for the next two days.

Room Tip: Ask for the valley view room..
See more room tips
  • Stayed: May 2012, traveled on business
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1  Thank DwianaO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded August 26, 2012

Dear Guest,

We are delighted to know that you had a great experience while you stayed at Fortune Resort Grace, Mussoorie . Your positive response regarding our services, food and facilities is inspiring for all of us.

At the same time,We would like to assure you of our commitment to address the issues raised by you.

Thank you once again for your recognition and we sincerely await the opportunity to welcome you once again.

Warm Regards,
Rajiv Chopra,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2012

We visited Mussourie on 13th April 2012 and stayed at Fortune for 2 nts. On check in we were pleasantly surprised to have been upgraded to their suite with valley view. The view from the hotel is breathtaking. The hotel is conveniently located on mall road and hence a shoppers delight.The food was excellent and the buffet spread was quite wide. The staff was very courteous and helpful.

A candid feedback regarding the gym and kids play area. The gym was so dusty and smelled of mould that we were unable to even spend 5 minutes inside. The kids play area also lacked cleanliness and there were no amenities for small kids. This is one area which needs urgent development.

Overall we had a wonderful stay at the hotel and would be sure to recommend it to our friends.

Room Tip: Rooms with a valley view
See more room tips
  • Stayed: April 2012, traveled with family
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1  Thank ReshDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded April 26, 2012

Dear Madam,

We are delighted to know that you had a great experience while you stayed at Fortune Resort Grace, Mussoorie . Your positive response regarding our product, services, food and facilities is inspiring for all of us.

At the same time,We would like to give you our assurances that we have addressed the issues raised by you in regards to gym & recreation center.

Thank you once again for your recognition and we sincerely await the opportunity to welcome you once again.

Warm Regards,
Rajiv Chopra,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fortune Resort Grace

Address: Library Bazaar, Gandhi Chowk, Mussoorie 248179, India
Location: India > Uttarakhand > Dehradun District > Mussoorie
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #14 of 76 Hotels in Mussoorie
Price Range: $83 - $475 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fortune Resort Grace 4*
Number of rooms: 74
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