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“Choose with caution” 3 of 5 bubbles
Review of Hotel Madhuban Highlands

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Hotel Madhuban Highlands
Ranked #24 of 74 Hotels in Mussoorie
Chandigarh, India
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Choose with caution”
3 of 5 bubbles Reviewed June 17, 2014

We had a mixed experience of Stay at Madhuban Highlands. To start with location, its nearly 2.5-3 kms from Mall road. Its good in a sense that its away from noise of City. But its bit of problem if u want to goto Mall. Hotel does not have their own Taxi for pick and drop and taking your own vehicle is troublesome due to traffic problem. Thankfully Mr Dinesh arranged a drop for us to Mall when we needed.
I would say worst part is food here. Breakfast and Dinner both lacked variety. Besides that food was very spicy. They refused to make Plain parantha on request for Breakfast as my kids were unable to eat anything.
They have variety of rooms. One with dedicated balcony, shared balcony (which I guess is worst) and one with stone wall just ahead of your window, which restricted even sunlight. On this aspect we were cheated by Yatra.com. They showed lowest fare but didnt disclose type of room. Bathroom was stinky and there was no exhaust in room. If there was any I could not locate either fan or switch.
Otherwise Hotel is well placed with ample open and parking space, well maintained green areas, pool table, mini gym. Certainly not a 4 star property.

Room Tip: Choose the room with Private Balcony. Don't choose room with shared balcony. Though they have ni...
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  • Stayed June 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank kulwinderg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edietraveller, General Manager at Hotel Madhuban Highlands, responded to this review, June 23, 2014
Dear Guest,
Greetings from Hotel Madhuban Highlands Mussoorie!!!

First of all we would like to thank you to choosing us for your stay and for giving your precious time to review us on Tripadvisor. Also like to thank you for your honest and valuable feedback and advice. Our ownership has gone through your feedback and would like to ensure you that all the corrective measures will be taken accordingly.

We are looking forward to welcoming you again so that we can give you more fulfilling experience.

Warm Regards,


GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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258 reviews from our community

Traveler rating
    103
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    29
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    23
See reviews for
131
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Chandigarh, India
1 review
4 of 5 bubbles Reviewed June 17, 2014

the hotel staff and manager are very co-operative especially my cdigarh,hild needs milk at night 12.45 pm they provide me in 5 minutes, this is so good and food is awesome. the place is so beautiful, i enjoyed..

Room Tip: valley room of big size is cool
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  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jolly3322
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edietraveller, General Manager at Hotel Madhuban Highlands, responded to this review, June 23, 2014
Dear Guest,
Greetings from Hotel Madhuban Highlands Mussoorie!!!

Thank you for your feedback and we are pleased to hear that you were satisfied with the overall experience of your stay with us. We pride ourselves in providing our guests the Signature Madhuban highland experience and appreciation from guests further encourages and motivates us in our quest of providing luxury hospitality. We are delighted to hear that you enjoyed our guest services which have been specially crafted for discerning guests like yourself.

Your kind appreciation of our associates motivates and encourages us even further.
Already looking forward to welcome you again and assure you more fulfilling and memorable experience.

Warm Regards,

GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 17, 2014

We stayed in the last week of May 2014 . The staff is very courteous and prompt, coupled with nice ambiance and good food, it was worth the spends. The Mall Road is like walking distance , stay in the hotel and Mussoorie weather was truly enjoyed.

Room Tip: This hotel offers variety of rooms from cottages for big families to nicely done twin sharing rooms...
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  • Stayed May 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Piyush69630
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edietraveller, General Manager at Hotel Madhuban Highlands, responded to this review, June 23, 2014
Dear Guest,

Greetings from Hotel Madhuban Highlands Mussoorie!!!

Thank you for being a regular guest at our hotel. We greatly appreciate your comments. We are truly grateful for the wonderful things you have said about our hotel, service and the staff. High quality services, Hospitality and ensuring outstanding guest experience are top priorities for us and I'm elated that we could live up to your high expectations.

Your kind words are truly a source of motivation for the entire team here and we look forward to your next visit.
Looking forward to welcome you again to render you more fulfilling experience.

Warm Regards,

GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
indore
2 reviews
5 of 5 bubbles Reviewed June 16, 2014

we had 1 of the memorabel stay in mussoorie, and all credit goes to MR.D.R.Sharma the resident manager of HOTEL MADHUBAN HIGHLANDS. and especialy 1 thing to mension the taste of food was above expectation.hope to visit soon

  • Stayed June 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jay_chhabra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edietraveller, General Manager at Hotel Madhuban Highlands, responded to this review, June 23, 2014
Dear Guest,
Greetings from Hotel Madhuban Highlands Mussoorie!!!

Thank you for staying at Hotel Madhuban Highlands and giving us an opportunity to serve you.
Reviews like yours are a true testament to our sincere efforts of providing seamless services from the time you arrive.

It is a pleasure to read that we feature as your preferred hotel while visiting Mussoorie and my team joins me in thanking you for your kind commendation of our staff services
We are already looking forward to welcome you back soon and assure you more fulfilling experience.

Warm Regards,

GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new delhi
2 reviews
5 of 5 bubbles Reviewed June 15, 2014 via mobile

This hotel was recommend to us by a friend who grew up in India live in US.it was a soft place to land for our first trip to India.they are very together, organized & gracious.the service is top notch.brkfst is very good.tried everything there & thought they were all great but everywhere we got the perfection.
Madhuban recommend anyone going to musoorie.

Stayed April 2014, traveled with family
Helpful?
Thank 321satish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edietraveller, General Manager at Hotel Madhuban Highlands, responded to this review, June 16, 2014
Dear Guest,
Greetings from Hotel Madhuban Highlands Mussoorie!!!

Thank you for sharing your appreciation and recommending us to fellow Trip Advisor members. I am extremely glad that we were able to exceed your expectations and create an awesome memory for you. Your compliments about our services have been well received by the team. Your praise and recommendation of our hotel is a true inspiration for our team in their endeavor to exceed guest expectations.

Looking forward to welcoming you again and assure you more fulfilling experience.

Warm Wishes,

GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delhi
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed June 10, 2014 via mobile

Earlier we were planning to book fortune grace or savoy , but all of a sudden someone suggested us to book madhuban highlands as this was a good property and well as budget friendly during peak season. We made reservations after having a look at the rooms through the website. When we reached mussoorie , first we were unable to find the hotel , then on asking got to know that i lies on the kempty fall road and that too like 2-3 kms from mall road. The hotel looked pretty decent on reaching , as we checked in , the rooms were good , but they had a common balcony that can ruin anyone's personal life . A common balcony for 5-6 room , seriously? And that too with a big window that anyone can see into ur rooms. We even ignored it, then we went to have lunch at the resto, the food was just pathetic . JUST PATHETIC. They didnt know how to cook north indian, chinese nothing. We even ignored that. When we went to room to take some rest, the ac wasnt working , we called the reception to check the fault. They sent the electrician, he told us the fan of the ac was jammed and everytime we will turn the ac off it will stop working and we will have to call him again.

On listening this i lost my temper and suddenly started looking for any alternative hotel, but my badluck all d good properties were booked due to peak season.
This time i was stuck in this property because of unavailability of room in other property.

I would never suggest this place to anyone.

I think the owner's not really interested in running of hotel , then he might just shut it down instead of taking the money out of peoples pocket.

Stayed June 2014
Helpful?
3 Thank Sahilmittal308
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edietraveller, Owner at Hotel Madhuban Highlands, responded to this review, June 23, 2014
Dear Guest,

Greetings from Hotel Madhuban Highlands Mussoorie !!!

Firstly I would like to thank you for your most honest feedback as this is the only tool we have to understanding the problems our guest face at the Hotel. I have taken up your situation with the General Manager at our Mussoorie property and closely understood all the unfortunate situations you had to go through during your stay with us. I know it is not possible to repair what went wrong but I can only assure you that if you give us another chance we will ensure compliance of our best standards of product and services.

We will look forward to hosting you and your guests for any of your future stays and we assure you that you will be satisfied with our standards.

You may please contact me directly through our reservations team any of your future visits.

Warm Regards,

Hemant Kumar Kochar
Owner, Madhuban Group of Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delhi
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed June 10, 2014

This hotel should not give more than 1 star because food was of very low quality, very few option for your dining buffet. Room service was pathetic. During my 3 nights stay, no one picked my phone over 1300 i.e. the house keeping number. I called up room service, thrice after the regular interval of half an hour, to get mere one bottle of mineral water. After having just one spoon of Hot n Sour chicken soup, we were about to vomit because of the rotten chicken used by them. And there are many more. Over all it was a pathetic experience and highly recommend not to opt this hotel because they are charging like 4 stars hotel and serving like a dhaba.

  • Stayed June 2014, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Cleartrip

Helpful?
5 Thank Nilesh P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edietraveller, Owner at Hotel Madhuban Highlands, responded to this review, June 11, 2014
Dear Mr.Nilesh,

I am grateful to you for sparing your valuable time to write an honest review !

Hotel Madhuban Highlands is among-st the best available hotels in Mussoorie and we believe in rendering our best standards of product and services to all our clients.

I do understand though that justifying what went wrong with you will yield no solution to what has gone by. We value your patronage and sincerely apologize for the hitches that caused inconvenience to you during your stay.

I request you to give us another chance and I assure you that we will leave no stone un-turned to provide you our best standards of hospitality.

Warm Regards,

Hemant Kochar
Madhuban Group of Hotels
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Madhuban Highlands

Property: Hotel Madhuban Highlands
Address: Brightland Estate, Mussoorie 248179, India
Location: India > Uttarakhand > Mussoorie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #24 of 74 Hotels in Mussoorie
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Madhuban Highlands 3.5*
Number of rooms: 40
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