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“Great stay”

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Royal Orchid Fort Resort
Ranked #8 of 77 Hotels in Mussoorie
Certificate of Excellence
Reviewed July 22, 2014

I stayed in Royal Orchid Fort Resort Mussoorie and found it to be a gem of a place.It is well located not too near and not too far from the main town.
Good friendly staff , tastefully done up hotel,well maintained gardens add up to a great holiday.There is also a recreation room in the property which will keep the kids busy.
The food can be better .The Indian stuff is great but the international fare needs improvement.

Overall good place in Mussoorie for a memorable holiday

  • Stayed: July 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank 248,179
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRORM, General Manager at Royal Orchid Fort Resort, responded to this reviewResponded July 25, 2014

Dear Guest,

Greetings from Royal Orchid Fort Resort, Mussoorie!

Thank you for sharing your experience with us on TripAdvisor. We are glad to know you had a great time and enjoyed our services especially the recreation room. We feel great to know that you were impressed with the overall services of the resort.

I have shared your kind words of appreciation with my team, they were extremely delighted to hear from you .They have expressed their sincere thanks and gratitude.

As Highlighted by you about the Food quality, definitely we will work it upon and you will find the changes during your next visit.

We look forward to the pleasure of welcoming you back soon.

Warm Regards,

Dhanraj Singh
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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374 - 380 of 571 reviews

Reviewed July 22, 2014

We went to Mussorie for almost a week long stay over the Summer. The staff were attentive and helped us to decide quickly the best room options. We took a duplex room which had an awesome view. The food was awesome and the buffet lavish. All in all a great hotel to stay at in Mussoorie, especially if going with your family. Highly recommend.

  • Stayed: July 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Sarora728
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRORM, General Manager at Royal Orchid Fort Resort, responded to this reviewResponded July 25, 2014

Dear Guest,

Our team here at Royal Orchid Fort Resort, Mussoorie strives hard every day to ensure that they are well looked after. We thank you for taking out time and experiencing the Resort facilities and services. Your words of gratitude towards the team will motivate them to endeavor in maintaining high standards.

It would give us great pleasure to welcome you back to Royal Orchid Fort Resort, Mussoorie!!

Warm Regards,

Dhanraj Singh
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2014

I was part of a group of about 70 delegates that recently visited Royal Orchid. We had gone there for a business trip for 2 days, and on the very first night, one of our team members had to be hospitalized due to food poisoning.

Several other team members including me had stomach problems like gas and diarrohea after consuming breakfast on the second day. All the poultry and mutton items were either not cooked properly or were stale and were not replaced despite complaints to their F&B Manager. Food quality was pathetic to say the least.

I request not to visit this resort. If you want to, then make sure to have the details of the nearest Hospital handy to get medical help on time.

  • Stayed: July 2014, traveled on business
    • Location
    • Rooms
    • Service
Thank reviewer0714
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRORM, General Manager at Royal Orchid Fort Resort, responded to this reviewResponded July 21, 2014

Dear Guest,

Thank you for visiting us at Royal Orchid Fort Resort, Mussoorie and for taking the time to review your experience.

Please accept our sincere apologies for the shortcoming during your stay. My F&B Production team is briefed to be more focused for the betterment of food taste. As highlighted by you about the Quality of food, we have already taken up the matter seriously with the concerned departments to ensure that these issues are immediately taken up. and we assure you that you will find the definite changes during your next visit at our resort

It would give us great pleasure to welcome you back to Royal Orchid Fort Resort, Mussoorie.

Warm Regards,

Dhanraj Singh
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2014

its a little better than average place to stay at. little driving and parking woes as the passage from the main gate to reception/parking is narrow. they don't have valet parking service. rooms are just fine but were clean with a tea coffee maker and a minibar. washroom was just fine as well. the hotel is situated much before the mall road and commuting cud be a problem. some good views of the town and valley from this place. the restaurant serves average food in brkfst and dinner and has both indoor and outdoor seating with below average service. their recreational area is average with a pool table and a TT table.huge and well maintained lawn area to hang out at with some sit out options. vehicles are not allowed to ply on the mall road in the evening and if you are looking to stay right on the mall road, then this should not be your choice but savoy.

  • Stayed: October 2013, traveled with family
    • Value
    • Location
    • Service
Thank newdelhitraveller730
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRORM, General Manager at Royal Orchid Fort Resort, responded to this reviewResponded July 15, 2014

Dear Guest,

Greetings from Royal Orchid Fort Resort, Mussoorie!

We thank you for having taken time out to share your experience with us. We at Royal Orchid family believe in giving our guests a very comfortable stay and a Great experience.
We are extremely disheartened to know about the inconvenience you faced in terms of Parking area & quality of Food.

We assure you of a great experience on your next visit and once again thank you for using Royal Orchid Fort Resort, Mussoorie!!

Warm Regards,

Dhanraj Singh
General Manager

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Reviewed June 24, 2014

Went to Mussorie with my family for couple of nights in June and had booked this hotel after a lot of research. Unfortunately, the research was in vain and the experience at the hotel was extremely poor.

To start with, the rooms were not ready when we arrived at 3:30pm (1.5 hours later than scheduled check in time). We were offered 1 room with the promise that the other would be ready soon. The rooms themselves were extremely poor in terms of the view and facilities. We were told that to get a better view we need to book a more superior room - one would imagine that when you are paying 6.5K a night, you would at least not be seeing construction site from the room window. Many of the light fixtures did not work and the TV had poor reception.

What made matters worse was the attitude of the staff at the restaurant. The staff basically seemed highly untrained and not fit for a star hotel (as the property claims itself to be). Water was not served unless asked for, cutlery was not placed at the tables unless asked for and on one instance the waiter asked to pick up the cutlery from a common booth!! All they seemed to be interested in was serving soda bottles and glasses to large groups of guests who were carrying their booze..

The final nail in the coffin was when I ended up fracturing my foot during the Mussorie sight-seeing. When I got back to the hotel with my foot in a cast, not even a single hotel staff came up to enquire about what had happened. I hobbled my way on the stairs to the room 2 levels down (no elevator) and there wasn't even a hint of an offer to change the room in view of the injury.

All in all, a forgettable experience. The hotel seems to be oblivious to the finer details of hospitality as it seems to be doing brisk business in view of its proximity to NCR and big groups coming in regularly.

  • Stayed: June 2014, traveled with family
    • Value
    • Location
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2  Thank Rohan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRORM, General Manager at Royal Orchid Fort Resort, responded to this reviewResponded June 30, 2014

Dear Guest,

Greetings from Royal Orchid Fort Resort, Mussoorie!

First of all we would like to thank you for your positive comments regarding our resort.
We are concerned about the area of improvement highlighted by you including Check in process, location, and attitude of the staff we have initiated with a positive note on this line to ensure that this should not happened with our valuable guest in future. Please accept my sincere apologies for the hassle caused to you during your stay with us.

This inconvenience cause will not mark a negative impression in your mind and we look forward to welcoming you in future.

Warm Regards,

Dhanraj Singh
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2014

The view from our Premium room with terrace was absolutely stunning.The clouds greeted us each morning. We went in the month of June last year and the weather was pleasant. It became cold at night. So do carry a light jacket for yourself and proper winter clothing fro kids.

The room service was good. The breakfast was the same every day. They need to add more dishes and they should keep changing their menu for it gets boring after a day.

The room was super clean. The bed was comfortable. The view from the terrace was the highlight of our trip.

Overall the stay was comfortable and enjoyable.

Kids will be happy and occupied there as they have a lot of fun activities and games.

For more information you can go through my blog

http://tamsbrokencompass.blogspot.in/2014/05/a-short-trip-to-queen-of-hills.html

Room Tip: Don't go in for a Deluxe Room. It is in a separate building. The rooms are in a basement and the...
See more room tips
  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Tamanna A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRORM, General Manager at Royal Orchid Fort Resort, responded to this reviewResponded June 29, 2014

Dear Guest,

Greetings from Royal Orchid Fort Resort, Mussoorie!

Thank you very much for sharing you valuable and inspiring feedback, it’s really mean a lot for us and the way created by guest like you give us strength to do our job better and better with consistency. As highlighted by you, we will positively work on food menu

We assure you that Team Royal Orchid will do all the way possible to make your future visit at our resort top of the line of contentment.

Warm Regards,

Dhanraj Singh
General Manager

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Reviewed June 19, 2014

Went there in May , while the location was good with some good sit out points , the rooms were ordinary and did not have a good view ( all concrete ) . Food was very ordinary however the Banquet Manager was more than helpful in sorting out issues . Visit only when do not find a better property. Not value for money for an individual tourist . But they do have good conference room !

Room Tip: If you are travelling in a large group take the apartment
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  • Stayed: May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ajayarora80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRORM, General Manager at Royal Orchid Fort Resort, responded to this reviewResponded June 19, 2014

Dear Guest,

Greetings from Royal Orchid Fort Resort, Mussoorie!

Thank you for your feedback. At the onset please accept my apologies for the inconvenience caused due to some inadequate service. As highlighted by you, our new menu will be in place by 23rd June, 2014. For Valley view room you may book our Premium Room for your future visit to Mussoorie.

At Royal Orchid Fort Resort, it is our constant effort to provide you with high standards of personalized service and efficiency. Feedback's from valuable patrons like you help us improve ourselves and exceed expectations.

Thank you once again for giving us the opportunity to serve you.

Best regards,


Dhanraj Singh
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Orchid Fort Resort

Address: Picture Palace Road | Tara Hall Estate, Mussoorie 248179, India
Location: India > Uttarakhand > Dehradun District > Mussoorie
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites
Hotel Style:
Ranked #8 of 77 Hotels in Mussoorie
Price Range: $73 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Royal Orchid Fort Resort 4.5*
Number of rooms: 58
Official Description (provided by the hotel):
Royal Orchid Fort Resort, Mussoorie assures you of royal treatment in The Queen of Hill Stations. Nestled amidst rich, lush green surroundings and boasting of the most exclusive views of the snow capped mountains and the Doon Valley, Fort Resorts is easily accessible from Dehradun by road & is well connected to Delhi by Train/Air. This majestic edifice of grace and grandeur has preserved the natural beauty of the legendary 6-acre Tara Hall Estate and is a tribute to modern architecture. Built like an ancient fort, Royal Orchid Fort Resort guarantees you both the pleasures of Royalty as well as the leisure of Family with its array of facilities like tastefully done rooms, a multi cuisine restaurant, 24-hour room service, satellite television, in room wi-fi, health club, spa, gaming zone, Banquet and Conferencing facilities. ... more   less 
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