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“Better Avoid it” 1 of 5 bubbles
Review of Hotel Mall Palace

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Hotel Mall Palace
Ranked #27 of 74 Hotels in Mussoorie
Noida, India
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
“Better Avoid it”
1 of 5 bubbles Reviewed May 29, 2013

I believe that if the management of the hotel is good and professional, the same reflection you will see at all levels. Mr. Sanjay who is the owner of the hotel is unprofessional and uncooperative. His only aim is to extract money from the customers without giving good service to the customers. Most of the reviews posted here are by first time reviewer which I believe is not genuine. The location of the hotel and property is good. All the other things like service, food, professionalism of staff is terrible. I reported all this issues to Mr. Sanjay in a humble way, but he seems uninterested. If you are looking for a hotel at similar or less price, try Hotel Vishnu Palace. I would strongly recommend avoiding Hotel Mall Palace.

Room Tip: Go to Vishnu Palace which is around 1 kms from this hotel. Book in advance.
See more room tips
  • Stayed May 2013, traveled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
10 Thank ADVENTURER_LEO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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127 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • Any
English first
Hyderabad, Andhra Pradesh, India
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed May 9, 2013

Friends after reading about my horrible experience in this hotel m sure u will avoid it for ur best..
We had booked the room some 2 months in advance mentioning time n again that we r a family of 3 n my mum had recently had a surgery so the convenience shud b gud.they kept on saying "YES SIR...dont wry it wil b absolutely comfortable."
jst a wk b4 our trip they suddenly changed dre words saying since u'll reach after 6pm...dis area has restricted access to vehicles n thus u'll have to tk a ricksaw to reach the hotel..mentioning the fact that if we cancel the booking at this stage,we wl hardly have any refunds.
I asked Mr.Sanjay that is it restricted all the time or is dre ny time limits coz we nid a cab for the sight seeing,shopping etc
He promptly replied no Mam the permit is only restricted aftr 5 or 6 pm so u wont face ny problem..We believed them....n that was foolish on our part to trust his words..

On reaching the hotel which was not at all a comfortable journey from mall road with temp dropping to 12 -13 degrees...n sitting in the ricksaw for some 30 mins...we found dre staff...who were cordial enuf.,giving us various options for the room.
we chose a valley facing room instd of the terrace room as the latter lacked privacy for families...giving a common terrace..

had our dinner n rested for the nite.the 1st shock was to know that the geyser dsnt function properly in all the rooms.u r lucky if u get the hot water supply properly..else its ur luck to suffer in that cold weather as they have an instant geyser connection..u'll get hot water after some one n a half hrs...so that was a great thing to know...
From midnight we suffered of food poisoning!!! Gosh ...!! but thankfully we carried medicine with us.so got alright in the morning..

it was cold enuf for us to order tea n some light snacks...n as soon as we had that..we agn started having vomiting..we understood that its best to avoid the food dre as the hospital was nowhr nearby..


The next day we hoped to get a cab from them so that the sight seeing cud b done...on calling up the reception a lady responded quite rudely that we dont have any cab facility nor can we arrange any vehicle for ur sight seeing.u nid to tk a ricksaw, (paying 40/- each person each time)go to mall road n from dre hire a cab urself.we r not responsible for ur sight seeing!!!!!!!!!!!! Else u shud hv booked a cab from dehradun n came here .keep the car in our parking for as long as u stay n then move around freely by ur personal cab.
wasnt that pathetic to know for those who had repeatedly asked before coming regarding the transportation to know that they cared least for the sight seeing or our comfort..is it the way they shud behave with tourists..???when they knew that we were coming dre from far off ..atlst they cud hv told us clearly on getting the cab from dehradun...how can ppl who r going there for the 1st time wud know that a so called PALACE dsnt even have a cab facility of dre own..!!!.We clearly understood that it was completely our fault to book with them ..

They messed up our stay,were highly uncooperative n provided the fact that restaurants r a little far off they charge hefty for the food...n that too a food which will surely make u fall sick..

I will never recommend anyone to go for this hotel Mall Palace if she/he wants to have a comfortable n pleasurable trip to mussoorie..

  • Stayed April 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank shreya673
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Mussoorie hotels

Pune
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 3, 2013

excellent interiors.. brilliant view and awesome location and very good service.. overall the stay in Mall palace exceeded my expectations.. Food is best avoided(based on numerous teas and one meal I ordered. Also there are many brilliant options available outside).
The best thing about this hotel is its location. It is right in the middle of mall road and hence very convenient for the people who want to just take leisure walk on mall road.
The staff was very polite and helpful. They even arranged for a cab, were flexible in checkout time and also happily agreed to keep our luggage till we left mussoorie.. The room service was very good except the food which can be avoided(Do try cafe Kalsang nearby for excellent chinese/tibetian cusine). Also there are good road side places which offer very good Rajma/rice..a local speciality.
View is amazing. If you take Delux terrace option you can use the big terrace which is riht under the ropeway and also you can see a very good view of Deharadun while sipping tea from your terrace.
Overall an excellent experince. I plan to go to to mussoorie again and if I do, hotel Mall Palace would be my choice. no doubt.

  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Cleartrip

Helpful?
1 Thank Hitesh B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai
1 review
4 of 5 bubbles Reviewed April 25, 2013

It was a really nice hotel, good staff, good room, good location but it is at the other end of mall road so need to take rickshaw every time for taxi stand. Near to rope way. room services are good . worth to pay for stay. Over all 9/10.

  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Cleartrip

Helpful?
Thank Bhagwat Singh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucknow, Uttar Pradesh, India
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed April 7, 2013

Its a good hotel, with an excellent view of the doon valley. The rooms are comfortable and clean. We stayed in deluxe suite- balcony and would suggest the same to all travelers, as the balconies open onto a breathtaking view of the doon valley as well as provide you that personal space. The room service is very good, the housekeeping even better. Errands are done within minutes and the waiters and attendees take delight in helping the guests. The reception is okay, not very helpful though. The one big drawback of the hotel we experienced was that of crowd control, meantersay that the guests who occupied the terrace rooms very very loud mouthed and uttered expletives whilst talking amongst themselves as well as drank liquor right there on the terrace (in broad daylight needless to say then, in the night too). It was embarrassing and very very disturbing. And the worse part was that upon asking them thrice and further requesting the reception staff and subsequently the hotel manager, nothing was done to ask those guests to maintain the decorum. On the contrary, a blame was shot back that its the festive season so the expletives are common, upon which i wonder, how many of us utter abuses upon ourselves during festivals. Hence, due to this incapability of the hotel administrative staff to deal with situations like this (which i call crowd control), i would suggest families to avoid this hotel.
Summarising, the hotel is good, the view from the hotel (esp. balcony rooms) is breath-taking, the room service and housekeeping is excellent and the location very good, however the ambience is that of chaos and hence not peaceful at all..

Room Tip: Go in for the BALCONY rooms (the deluxe suite-balcony). They offer the breathtaking view of the doo...
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Zeeshan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delhi
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed April 1, 2013

It was my first trip to mussoorie, as mentioned, the Hotel is located right in the middle of the Mall Road. I stayed in the super Dlx room, Doon valley view from the window was great, Good food, friendly staff, good for family and couples. If you are travelling for the first time then take Bus from Dehradun to Library end in Mussoorie. From library end you can take a Cycle rickshaw to the Hotel.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Cleartrip

Helpful?
1 Thank Ashish V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucknow City, Uttar Pradesh, India
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed April 1, 2013

here are some good and bad points of the hotel -:
good points -:
1) hotel is at good location very near the mall road market
2) opposite to the the hotel you will get the rope way to gun hill
bad points -:
1) i left the balcony door open and a monkey came inside the room and made mess, there was no one on the floor to listen .
2) the receptionist upgraded the room without prior information and were asking for extra charge though when we refused they never took it.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank doodle27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Mall Palace

Property: Hotel Mall Palace
Address: The Mall opp. Ropeways, Mussoorie 248179, India
Location: India > Uttarakhand > Mussoorie
Amenities:
Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #27 of 74 Hotels in Mussoorie
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Mall Palace 3*
Number of rooms: 25

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