I believe that if the management of the hotel is good and professional, the same reflection you will see at all levels. Mr. Sanjay who is the owner of the hotel is unprofessional and uncooperative. His only aim is to extract money from the customers without giving good service to the customers. Most of the reviews posted here are by first time reviewer which I believe is not genuine. The location of the hotel and property is good. All the other things like service, food, professionalism of staff is terrible. I reported all this issues to Mr. Sanjay in a humble way, but he seems uninterested. If you are looking for a hotel at similar or less price, try Hotel Vishnu Palace. I would strongly recommend avoiding Hotel Mall Palace.