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Mussoorie - Dancing Leaves, A Sterling Holidays Resort
Ranked #5 of 74 Hotels in Mussoorie
Certificate of Excellence
Reviewed July 29, 2014

Hotel stay was wonderful, hotel is at perfect location and the staff is very generous. specially the guy in the kitchen, Mr. Pyarelal. Hotel is also very comfortable with all the basic amenities required. One point I would like to mention here is the pathway to the hotel, which is a bit absurd, but hotel can't do much about it. anyways, I would like to suggest to hotel management to put some more signboards on the way to hotel as people get confused some times if they are going the right way or not. Once again, would surely like to come again to this hotel, when i go to mussoorie again!

Room Tip: Get a room which is on the top floor.
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  • Stayed: July 2014, traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Aman S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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484 - 490 of 570 reviews

Reviewed July 29, 2014

very worn down. Though the rooms are spacious it has a lot of renovation to be done. The rooms are walks up and down the hill and was quite tiresome. Definitely a NO for old people and heavy built ones. Service of good but food was not all that good. Because it is on the other end of the hill and in the rooms in terrace format we could not go for long walks.

  • Stayed: June 2014, traveled with family
    • Location
    • Rooms
    • Service
Thank ushakannan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 20, 2014

This has been the worst experience with Sterling property. Booked two weeks ago and yet at the time of check in we had to wait for two hours to get the rooms. The rooms were dirty and the house keeping staff not interested in cleaning. For the first time I have come across a manager from a hospitality industry being very very rude with the customers and asking them to checkout in five minutes since the next guest is waiting in the lobby. On top of that the food was not at all upto the mark.

This has been the worst experience ever.

  • Stayed: July 2014, traveled with friends
    • Value
    • Sleep Quality
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3  Thank Aarti1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SterlingHolidays, Owner at Mussoorie - Dancing Leaves, A Sterling Holidays Resort, responded to this reviewResponded July 24, 2014

Dear Sir,

Greetings from Sterling Holidays!

Thank you for taking time to share your review of Mussoorie - Pine Hill.

We are deeply concerned about your unpleasant experience and have taken note of the issues raised by you regarding room allotment, housekeeping, staff behaviour and food. We regrets any inconvenience caused during your stay. Our executive has been in touch with you to understand your concerns better and they have been shared with the Resort Management team at our Corporate Office. Regarding the time of checkout, we would like to take this opportunity to inform you that our standard checkout time is at 12:00 noon.

At Sterling, all our endeavours are aimed at delivering exceptional holiday experiences to our members and guests. We request you to overlook this experience as an unfortunate exception and not a norm at Sterling. We hope to host you again at one of our resorts soon.

We thank you for sharing your feedback as it helps in constantly improving our standards.

Sincerely,
The Sterling Holidays Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2014

Location is great if you like solitude and good views--this place has plenty. Its a long hike to any of the climbing hills in the area, and not easily accessible from to town.

Rooms are a bit dowdy and under-whelming.

The restaurant is pricier than similar food items in town, but they have you over a barrel, so its your only dining option. Dining room staff are a little clueless and meal timings are random, better suited to an Indian schedule of very late dinner, not really a western time-table.
Credit cards are not accepted at the restaurant-- not something you would expect to see at a place that claims to be world class.

  • Stayed: May 2014, traveled with family
    • Value
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Thank WilliamSonoma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SterlingHolidays, Owner at Mussoorie - Dancing Leaves, A Sterling Holidays Resort, responded to this reviewResponded July 7, 2014

Dear Sir,

Greetings from Sterling Holidays!

Thank you for taking the time to review our Mussoorie - Pine Hill resort.

We're grateful for your words of appreciation about the location of the resort. However, we are concerned over your dissatisfaction with the rooms and restaurant services. Please rest assured that we have noted your feedback on this and have also communicated the same to the Resort Management Team. Our representative has also been in touch with you to understand your experience in more detail. Post that conversation, we are happy to learn that you will be visiting us again soon.

At Sterling, we are committed to creating memorable experiences for our members and guests. We are looking forward to demonstrate this commitment during your next stay with us.

Sincerely,
The Sterling Holidays Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2014

I stayed in pine hill in march 2014 with my kids and in laws. The property is a bit away from city over looking a valley. We were given 2 apartments a studio and a one bhk. Both the apartments were over looking the valley. Rooms were nice and clean and furniture was ok. We stayed there for 4 days. The rooms were at a lower level compared to lobby so we had to climb about 50 steps to reach it. It was difficult for my mother in law as she had knee problems.But otherwise resort is good. The staff was very friendly and cooperative. My son age 5 had a nice time driving toy car which they had and my daughters played video games in the play room.
We also did adventure sports. It was a bit away from the resort.one of the staff carried my son to the hill.
One day when we were no feeling like going to restaurent for dinner we ordered meal at room. At 11.30 my children decided that they were hungry once again. I phoned the reception and they were kind enough to call the cook and send us a biryani.
They are upgrading the rooms so hopefully they should have wifi in rooms soon enough. Presently it is only in the lobby. Mobile network in rooms is a bit patchy.
Location is excellent but property is old and it shows. Dont expect 5 star facilities the food is good and the staff is excellent.

Room Tip: Choose room over looking the valley. The view is awesome.
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  • Stayed: March 2014, traveled with family
    • Value
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4  Thank Puneet T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 21, 2014

I stayed there from 16th june to 20th '14 . Following are some pros :
1. Location of the hotel is good.
2. Parking space is there.

Following are some of cons.
1) way to hotel is terrible.
2)Room service & food quality is sub-standard.
3)Too far from Mall road.
4)Barring few rooms , you may be required to climb approx 250 stairs to reach reception or avail dinning facility.
5)Mobile network is not there.
6)Since it is located far off from mall road , you are absolutely at the mercy of hotel for breakfast , lunch & dinner..they charge Rs.50 for 01 chapatti...

Room Tip: Always opt for room with breakfast option
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  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank ajay17ra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SterlingHolidays, Owner at Mussoorie - Dancing Leaves, A Sterling Holidays Resort, responded to this reviewResponded June 26, 2014

Dear Sir,

Greetings from Sterling Holidays!

Thank you for taking time to share your review of Mussoorie - Pine Hill.

We appreciate your kind words about the location of the resort and parking facility. However, we are concerned about your experience with the room service and food quality. Please be assured that we maintain the highest quality standards in the selection of ingredients and preparation of food.

We regret any inconvenience caused and your feedback has been shared with Resort Management Team at our Corporate Office for further action.

We hope you will give us the opportunity to serve you better by holidaying at one of our resorts soon.

Sincerely,
The Sterling Holidays Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 19, 2014

Stayed with the family from 15th to 18th June 2014. Awesome location & great renovated rooms, courteous staff, good food, but no mobile phone work in the rooms. Need to renovate the surroundings, otherwise great experience!!

  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank AnuragMehta2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mussoorie - Dancing Leaves, A Sterling Holidays Resort

Address: New Circular Road | Dehradun,Mussoorie, Mussoorie 248179, India
Location: India > Uttarakhand > Dehradun District > Mussoorie
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa
Hotel Style:
Ranked #5 of 74 Hotels in Mussoorie
Price Range: $53 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mussoorie - Dancing Leaves, A Sterling Holidays Resort 4*
Number of rooms: 80
Official Description (provided by the hotel):
At Mussoorie - Dancing Leaves, all is anew - new name, new décor. Experience the good old charm of Mussoorie and the alluring Doon valley from the comfort of premium modern rooms that have been just renovated to take your holidaying experience to the next level. Located 2.5 km from the town of Mussoorie, on a patch of hillside land which is combed by 300 steps is Sterling Holidays - Dancing Leaves where nature awaits in all its glory. ... more   less 
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