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“God place to stay”

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Hotel Surya, Kaiser Palace
Ranked #10 of 74 Hotels in Varanasi
Hyderabad, India
Level Contributor
71 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“God place to stay”
Reviewed February 12, 2014

A good hotel. Great price. Rooms a bit small but very clean, comfortable and OK for a short visit. Bathrooms microscopic, but clean and utilitarian. Staff were very helpful and friendly - specially at he restaurant. Food was great. Breakfast was an average spread. Overall, we had a good stay and enjoyed ourselves/.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ajsiromani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review, February 12, 2014
Thank you for choosing to stay with Hotel Surya while visiting Varanasi. We are happy you took the time to share your positive experience with others on TripAdvisor. We hope you will choose to stay with us when visiting our holy city again.
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700 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (154)
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English first
Lugano, Switzerland
1 review
Reviewed February 9, 2014

Very nice and clean place, nice garden, good atmosphere, beautiful location.
Extreme kind persons serving at restaurant.
Very good food.
i will certainly choose this hotel again for my next stay in Varanasi.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with this hotel

Helpful?
Thank Primaviola2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review, February 12, 2014
Thank you very much for taking the time to show appreciation for our restaurant staff. They are very happy to hear when our guests are so generous with compliments. We look forward to seeing you again. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Beach, California
1 review
Reviewed February 9, 2014

Hotel Surya's staff at the reception will attempt to assign you a terrible room, even if you have reserved and paid for a deluxe room. We were taken to a room that did not have a window (if the room had a window it was so small that I did not see it!) since I had visited friends who had stayed at Surya during a previous visit, I was familiar with the hotel and so I insisted on an upper floor room with a balcony. These rooms are better. The good things about this hotel are that the rooms are not cramped, and it has a nice lawn. The restaurant is nice.

Room Tip: Ask for a room with a balcony.
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Prashanth N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review, February 12, 2014
Thank you for your review. I am glad that we were able to accommodate you request, even though initially, you were unsatisfied. We have used your experience as a learning tool for our front desk staff. We are glad you enjoyed the rest of your stay and we look forward to having you stay with us again.
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Mumbai (Bombay), India
1 review
Reviewed February 5, 2014

I stayed there for 4 days and was impressed with the over-all experience. After a long delayed flight and over-priced taxi transfer, I was greeted by eager and friendly staff. The hotel itself takes you back to an era where old charm, character is still maintained. The rooms are well maintained and clean and the house-keeping staff are very friendly. The breakfast accommodates both western and eastern menu and any request is easily accommodated. A friendly and always smiling manager Abhishek certainly made sure guest needs was met and my extra day request was amended without an delay. I stayed in India for 3 weeks, visiting different places of interest and stayed in 5 and 4 star hotel and Hotel Surya certainly top my list..

Room Tip: Garden facing rooms are best .
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kalaisukdeo24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review, February 8, 2014
Thank you so much for taking the time to share such positive comments with our future guests on TripAdvisor. Abhishek was very happy to hear such appreciation from a guest. We feel very honored and hope you will visit us in the future. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tirupati, India
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 4, 2014

Hotel was very good. Food was excellent. Rooms are very spacious. There was a very good lawn garden. But I did not like the receptionist as there was an issue when checking out. They billed us including room fare although I payed entire amount by online long back. When asked by they included entire amount and should have checked it, they don't have an answer or even an sorry to it. My timely interjection solved the issue.

Room Tip: We took the premier room and so there was lot of space inside with a big balcony as we were three in...
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Himasagar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review, February 8, 2014
Thank you for staying with us. I am very sorry there was a confusion at check-out concerning your bill. You should have been the one to catch the mistake. Please accept my apologies for our confusion. We do look forward to having you again and are very happy you enjoyed the rest of your stay. Thank you.
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skillingaryd
1 review
Reviewed February 3, 2014

As you enter Hotel Surya you enter another world. Clean, beautiful, friendly staff, excellent buffé breakfast, nice garden, comfortable rooms. We regretted too short time to use the swimming-pool. Will definitely choose this hotel for next visit to Varanasi. Good value for money!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rolandoscar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review, February 5, 2014
We appreciate you taking the time to review us. Thank you for your positive comments and for choosing to stay at Hotel Surya. We look forward to having you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mittagong, Australia
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 2, 2014

This hotel offers a great overall 'package' - our room looked out over the large courtyard and lovely garden where we could sit and relax and watch life happening below. The service was really good - very friendly and helpful. The food was great - lots to choose from and well executed. The old building where the restaurant is is very impressive and atmospheric - compared to this, the rest of the hotel where the accommodation is is a bit ordinary. Our room was clean but very tired (although the bed was comfortable) and the bathroom not wonderful (although clean). We would definitely stay here again, but would upgrade our room. I believe that the hotel is undergoing ongoing renovation - if all the rooms were brought up to a slightly better standard (especially the bathrooms) this would be a really fantastic place. Also liked the cafe and the shops - all good. Thanks for a really relaxing stay at the end of an exhausting but wonderful trip......

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Michelle L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review, February 5, 2014
Thank you for your review. You are correct that we are updating our rooms. Within a month we will open our brand new suite, perfect for families or larger parties. Our Deluxe rooms will go through an entire renovations of all new bathrooms within this year. We look forward to seeing you at the hotel in the future. Thank you for staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Surya, Kaiser Palace

Property: Hotel Surya, Kaiser Palace
Address: S 20/51 The Mall Road | Cantt, Varanasi 221002, India
Location: India > Uttar Pradesh > Varanasi District > Varanasi
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Varanasi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Surya, Kaiser Palace 3.5*
Number of rooms: 65
Official Description (provided by the hotel):
Located in the Cantonment area, the Surya Kaiser Palace is accessible to the airport and railway station, as well as the Buddhist holy site Saranath and numerous Hindu temples on the holy river Ganga. Surya sits on a historical site of an ancient Nepali king's palace built in 1818, named Kesar Castle. Newly restored, this palace is for you to enjoy. A fine dining multi-cuisine restaurant, a unique cafe and juice bar, full service bar, banquet halls, and a swimming pool are all available. Each hotel room has a balcony with a view of the palace and the gardens, where you can dine facing this beautiful building. Surprisingly affordable hotel accommodations will delight and pamper you. Four unique levels of rooms allow you to decide which accommodation suits you best. Each room package has a complimentary breakfast buffet served daily and 24-hour room service. All guests may have full use of the pool, and access to the spa. At Surya Kaiser Palace it is our desire to provide a paradise where guests can relax, rejuvenate, and enjoy their stay. ... more   less 
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Also Known As:
Surya Hotel Varanasi

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