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“Friendly Staff”

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Hotel Surya, Kaiser Palace
Ranked #10 of 79 Hotels in Varanasi
Reviewed April 29, 2013

The hotel is located 10 mins from Varanassi Junction railway station. The staff on check in were excellent and friendly. The rooms were clean however the bathroom could do with upgrading. The buffet breakfast was average and served in a very nice dining room. We organised a couple of trips on the River Ganges with the excellent in house travel firm located directly behind reception. One of the drivers, Raju, was excellent and we used him for all of our journeys. He is a credit to the hotel. The swimming pool was clean and the pool staff were very attentative. Overall a very enjoyable stay.

  • Stayed: April 2013, traveled with friends
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Thank PetervCoventry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this reviewResponded May 7, 2013

Thank you for your positive review of the hotel. We are so happy that you enjoyed staying with us. We're also glad that your experience with the staff was memorable and that you could let us know who made an impact with you. We look forward to seeing you again.

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441 - 447 of 721 reviews

Reviewed April 20, 2013

This is a wonderful colonial-feel hotel. The Swimmingpool is excellent and a welcome sight after a day out in the heat of Varanasi. The hotel is centrally located and the restaurant top notch and quite affordable.

  • Stayed: March 2013, traveled with friends
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Thank BrutusWP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this reviewResponded April 26, 2013

Thank you so much for your review. Now is the perfect time to cool off at our pool and get away from the heat. We offer cocktails and our food menu poolside, so you can enjoy the pool all day. We provide a day pass for visitors of the city who aren't staying with us, but would like to come take a dip. We hope you will continue to visit Hotel Surya. Thanks again.

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Reviewed April 16, 2013

I wonder if we arrived a day earlier, a room was provided Disposition us immediately. The staff at the hotel, as well as that of the restaurants was absolutely great. Also, the pool staff were very helpful and friendly.
For my next visit, certainly my first address!
Supper we had a great stay.

  • Stayed: April 2013, traveled with friends
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Review collected in partnership with Cleartrip
Thank bijoux64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this reviewResponded April 26, 2013

We are so glad you enjoyed staying with us while in Varanasi. Thank you for taking a moment to review us on TripAdvisor.

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Reviewed April 15, 2013

We traveled to Varanasi in Jan 2013 and our family of 4 booked 2 rooms on the second floor for a 1 night stay. The rooms were pretty outdated but clean overall. At night we asked for 2 heaters for the two rooms but were only provided with one. For the second room, we were given some blankets as they had apparently run out of heaters. In addition to that, we also had a couple of mosquitoes visit us during the night. On the plus side, we found the food at the restaurant to be delicious (especially the basmati fried rice) and the service excellent. The grounds were beautiful and well maintained. I would probably stay again at this hotel but only if I was guaranteed a better room with a heater.

  • Stayed: January 2013, traveled with family
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Thank K M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this reviewResponded April 26, 2013

We are glad you enjoyed your overall stay with us. Thank you for providing us with your feedback to give us an opportunity to improve. We hope to see you soon at Hotel Surya.

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Reviewed April 15, 2013

Hotels in Varanasi are hit or miss. The Hotel Surya is a solid hotel. You get clean accommodations, a nice restaurant, and a clean bathroom for a reasonable rate. It is about 20 minutes from the city via rickshaw or cab which is not a bad deal. We reserved a cab for a day which was a good deal for us. It is better to eat here or at the Gateway hotel during your stay than anywhere else in Varanasi. The food is not sanitary in many places, but is here.
The staff was helpful and provided us with whatever we requested promptly.

  • Stayed: March 2013, traveled with friends
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Thank Laurie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this reviewResponded April 26, 2013

We're glad that you can count on us to provide you with a high standard of accommodations and food. It is wonderful to hear when our guests are comfortable and happy concerning their experience with us. Thank you for taking the time to review us and we hope to see you again.

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Reviewed April 15, 2013

Our agents booked us in at Surya during the Holi festival. It may have been difficult for them to find accommodation. The hotel was just adequate, but much the poorest one in our 15 day tour. Early difficulty was to ensure the hotel reception gave us the rooms we booked for well in advance and not the more basic ones. The only troublesome reception/ management we had in our whole visit. Rooms were not very fresh . Meals were of fairly good standard. Restaurant was across the garden courtyard.Other staff generally helpful. Our TOUR and guide in Varanasi provided a wonderful experience, Ganges at dawn, Holi festival a wonderful inspiring experience, friendly atmosphere at Holi, with a good sense of fun. Sadly NOT what we experienced at reception/ management .

Room Tip: Got to be better hotels than this one. Book somewhere early to get better
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  • Stayed: March 2013, traveled with family
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1  Thank Charles C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this reviewResponded April 26, 2013

We are very sorry that you did not fully enjoy your stay with us. We are always looking to improve, and will use your feedback to help further train our reception staff. Thank you for this opportunity and we hope you will give us another chance to serve you if you visit Varanasi again.

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Reviewed April 10, 2013

The location has its pros and cons.

Varanasi can be very overwhelming and hectic , this hotel is at 10 kms of the center. So it is a nice cut after a busy time in town. However it takes long to reach the town (15 minutes by car or 25 by tuc tuc).

The hotel has a travel agency, which provides you with tours and car services.
The tours are affordable (350 roupies). They offer morning and evening tours + 1 tours in the afternoon in Sarnath. I recommand these tours.

They have a nice restaurant where food is good and afordable. There is a bar and a cafe , mainly locals and outsiders go there.

The spa is nothing special.

Now, the room service there is really bad. In 3 days they did not clean our room a single time. When people would leave their trays with leftovers in the corridors, it would take the staff 2 days to collect them.
The rooms are old and very basic. It is more a hostel than a hotel. So no good value for money.
At the time I booked the other hotels were full, so as a plan B it is fine but I would not recommend it to my friends if they can find better.

  • Stayed: April 2013, traveled as a couple
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2  Thank christophec638
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this reviewResponded April 26, 2013

Thank you for your review. We are glad you enjoyed our different dining choices. Mangi Ferra Cafe, Canton Royale Restaurant, and SOL Bar give our guests a variety of options within our hotel. I am very disappointed to hear about your experience with housekeeping and room service. I appreciate the chance to address these issues based on your feedback. On a positive note, all our Deluxe rooms are currently being updated as the Superior and Premium category rooms were previously. We hope you will come visit us when in Varanasi again. Thank you.

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Additional Information about Hotel Surya, Kaiser Palace

Address: S 20/51 The Mall Road | Cantt, Varanasi 221002, India
Location: India > Uttar Pradesh > Varanasi District > Varanasi
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Varanasi
Price Range: $61 - $93 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Surya, Kaiser Palace 3.5*
Number of rooms: 65
Official Description (provided by the hotel):
Located in the Cantonment area, the Surya Kaiser Palace is accessible to the airport and railway station, as well as the Buddhist holy site Saranath and numerous Hindu temples on the holy river Ganga. Surya sits on a historical site of an ancient Nepali king's palace built in 1818, named Kesar Castle. Newly restored, this palace is for you to enjoy. A fine dining multi-cuisine restaurant, a unique cafe and juice bar, full service bar, banquet halls, and a swimming pool are all available. Each hotel room has a balcony with a view of the palace and the gardens, where you can dine facing this beautiful building. Surprisingly affordable hotel accommodations will delight and pamper you. Four unique levels of rooms allow you to decide which accommodation suits you best. Each room package has a complimentary breakfast buffet served daily and 24-hour room service. All guests may have full use of the pool, and access to the spa. At Surya Kaiser Palace it is our desire to provide a paradise where guests can relax, rejuvenate, and enjoy their stay. ... more   less 
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Also Known As:
Surya Hotel Varanasi

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