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“Value way above the price”

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Hotel Surya, Kaiser Palace
Ranked #9 of 73 Hotels in Varanasi
Los Angeles, California
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Value way above the price”
5 of 5 bubbles Reviewed January 13, 2013

The food is outstanding, the rooms are very comfortable, and the service is excellent. The only complaint is about their wifi policy. They are trying to make money off internet service and it is most inconvenient. Not only do you have to buy by the hour, or half day, but the provider they are using is very cumbersome and makes it hard to use programs other than a web browser. My New York Times Reader never fully loaded during the two days we stayed and Apple mail was hard to download. They need to re-think their internet policy and realize it is a basic necessity, just like toilet paper, and needs to be provided free and unencumbered.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank TravelDan11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review, January 28, 2013
Thank you very much for your positive review. We are happy that you enjoyed your time with us. We will take your suggestions about our wifi policy into consideration.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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689 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (153)
Date | Rating
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English first
Hope, BC, Canada
Level Contributor
132 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
4 of 5 bubbles Reviewed January 12, 2013

We were greeted warmly by the reception staff and were given a very nice, clean and spacious corner room on the second floor with a balcony roomy and comfortable enough to sit for a while to enjoy the garden view below.
There was a TV in the room but not very many channels mostly in Hindi.
We did find a strong scent of mothballs which were put in the shower drain and closet. A few hotels in India use the mothballs which is very annoying for someone with an allergy. I discarded them all, sprayed an air freshner then all was well!!
The twin beds in our room were comfortable and especially very quiet during the night as well as during the day. A nice change from noisy hotels or dogs barking all night.
The breakfast buffet was Indian food but you can request eggs cooked to your liking. On our last morning after we had ordered our omelete, then a Chef set up a table with a griddle cooking special crepes for anyone who desired one. Too bad we had already ordered our breakfast so could not take advantage of it but they looked delicious. The hotel also has a pub with a great view of the garden.
We took a rickshaw to the ghats which was not very far away so quite convenient.
The garden is set up at night for dinner by candle light surrounded by a beautiful lit fountain. It was very relaxing and enjoyed it very much. Do put on some mosquito repellent while sitting outdoors in the evening. I didn't and paid for with many bites.
The food was very good aand excellent and friendly staff to serve you. Everyone is quite efficient.
We enjoyed our two day stay and wished it could have been longer. We would recommend this hotel to anyone wanting a quiet stay in a lovely hotel.

Room Tip: A corner room on the higher floors best.
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Roa3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review, January 13, 2013
Thank you so much for your positive review on TripAdvisor. We're so happy that you enjoyed your stay and would have liked to extend it. We hope you will come stay with us when visiting Varanasi again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
1 of 5 bubbles Reviewed January 7, 2013

We arrived at the hotel and thought it looked quite charming. We had booked a tour of India and this was the hotel recommended by the company. I looked at their web site beforehand and all looked good... Don't be fooled! The room we were given was nothing like the one shown on the web site it was small, dull, dirty and falling to bits. The bathroom floor was dirty, the sink was mouldy and pipes corroded and had no hot water and the shower was also cold. The balcony was right above the cafe bar one floor down which played loud music until 1am. The whole room was made from chip board and in most parts the veneer was peeled off. The walls were dirty as was the white (grey) bedding. The glasses were placed rim down on used dirty place mats. We complained to reception but was met with hostility and when they showed me an alternative it was hard to believe it was actually worse than the one we had. I have to say the food in the restaurant was good and the restaurant staff themselves very nice and helpful but theat is about the only positive comment I have.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
4 Thank Nicola S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review, January 13, 2013
Thank you for your review. I do apologize that the hotel was not up to your expectation. From your pictures, you room was in our Deluxe category. Although we have plans to update all of these rooms, the Superior and Premium room categories are already updated with new bathrooms and furnishings. Our reception staff is happy to show you rooms in higher categories if they are available. I am glad that you enjoyed the restaurant. Mangi Ferra is the cafe that you have mentioned, which is open from 11am-11pm at which point we turn the music off for the night. Again, I apologize that you did not fully enjoy your stay. I hope you will give us another chance when traveling through Varanasi again. Thank you.
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staffordshire
Level Contributor
290 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
3 of 5 bubbles Reviewed December 29, 2012

On arrival at the hotel thought what a lovely place .The grounds were very nice well kept lawns and gardens it looked lovely .Then to our rooms small dull not well kept at all balcony had seat that dirty you could right your name on it i cleaned this as would have got dirty every time you passed it did not complain has not a complainer .Don;t mind basic but don;t like dirt. Restaurant very nice clean and well kept Food good. service very slow had to ask several times if they had forgotten us. Staff very pleasant .Hotel in good place it was quiet you were only a short distance in car from ghats and other sights . In all lovely hotel but rooms let the place down I know it was delux room but this is not what i expect from a lovely hotel.

Room Tip: Dont have delux rooms
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  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank annibear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review, January 5, 2013
Thank you for staying with us and reviewing us on TripAdvisor. We are glad you enjoyed some things about the hotel and appreciate your feedback about what you would like to see improved. We hope you will give us another chance and visit Varanasi again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed December 29, 2012

My husband and I stayed at this hotel over Christmas and enjoyed it very much. You get good value for your money. It is clean, well appointed, and the hotel overall has a certain amount of charm, probably due to its age and history. The spa services are highly recommendable also. Good if you want a little luxury at a decent price!

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank poesiela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review, January 5, 2013
Thank you very much for reviewing us on TripAdvisor. We hope you will visit Varanasi again and choose to stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed December 24, 2012

Arrived in Varanasi via Delhi very jet lagged and tired was expecting a pick up from the hotel which had been arranged when booked, no show got a taxi at the Airport we was spoilt for choice ;-) cost Rs550 which wasn't bad about a 40 minute journey. Upon arriving at the hotel the reception staff was very helpful and apologetic for the confusion re the pick up, although in fairness i perhaps should of e mailed a reminder as the hotel had been booked months before. They upgraded our room for the night of our stay to make up for the no show and it was a very nice way to overcome the jet lag, we ate in the hotel that night the food was OK but over priced for what you got to be expected in hotels. The room was clean and very comfortable the bed was amazing having stayed in a lot of places in India i appreciate greatly a soft mattress. Over all i would recommend the stay its a bit of a way from the old city and the Ghats but not too much of a problem to get a Rickshaw outside the hotel.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review, December 26, 2012
Dear Guest. We are again very sorry for the confusion about your airport pickup and glad you were satisfied with the room upgrade in order to make up for our mistake. Thank you for your comments and we hope to see you at Hotel Surya when you visit Varanasi in the future.
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Mexico City, Mexico
Level Contributor
95 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 bubbles Reviewed December 21, 2012

This is an enormous hotel complex with several shops, a bar / café, a restaurant and a pool. Unfortunately it hasn't received proper maintenance and it shows...all too well. Our room was small and extremely worn, had no place to put things in the bathroom, the linens are grey, the beds small, yet comfortable... I don't know if I'd ever stay here again because I found it to be a bit depressing. If I were you, I'd try to get a room on the river, perhaps at the Ganges View, although you must reserve in advance and it's more expensive... and downtown Varanasi is the "real deal" with cows, cow poop, thousands of touts, corpses being carried down the street, mud and strong urine odor throughout. I'm glad I went but enjoyed the city best when viewed from our little row boat.

Room Tip: Try to get a larger room than those in the "deluxe" (scare-quotes) accomodations.
See more room tips
  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peregringo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review, December 26, 2012
Thank you for taking the time to review us and mentioning some important details about our hotel. Hotel Surya is located almost equidistant from the Ganges river and the holy Buddhist site Sarnath, making it convenient to see both while staying in Varanasi. We do have three separate room categories, with Deluxe being our budget option, and Premium being our highest category with spacious updated rooms. Our Superior or Premium category rooms may best suit you as we do hope you will choose to stay with us again. We appreciate your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Surya, Kaiser Palace

Property: Hotel Surya, Kaiser Palace
Address: S 20/51 The Mall Road | Cantt, Varanasi 221002, India
Location: India > Uttar Pradesh > Varanasi
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Varanasi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Surya, Kaiser Palace 3.5*
Number of rooms: 65
Official Description (provided by the hotel):
Located in the Cantonment area, the Surya Kaiser Palace is accessible to the airport and railway station, as well as the Buddhist holy site Saranath and numerous Hindu temples on the holy river Ganga. Surya sits on a historical site of an ancient Nepali king's palace built in 1818, named Kesar Castle. Newly restored, this palace is for you to enjoy. A fine dining multi-cuisine restaurant, a unique cafe and juice bar, full service bar, banquet halls, and a swimming pool are all available. Each hotel room has a balcony with a view of the palace and the gardens, where you can dine facing this beautiful building. Surprisingly affordable hotel accommodations will delight and pamper you. Four unique levels of rooms allow you to decide which accommodation suits you best. Each room package has a complimentary breakfast buffet served daily and 24-hour room service. All guests may have full use of the pool, and access to the spa. At Surya Kaiser Palace it is our desire to provide a paradise where guests can relax, rejuvenate, and enjoy their stay. ... more   less 
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Also Known As:
Surya Hotel Varanasi

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