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“Your tan will get you no where here!”

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Hotel Meraden Grand
Ranked #37 of 73 Hotels in Varanasi
London, United Kingdom
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Your tan will get you no where here!”
Reviewed March 29, 2008

We stayed at this hotel on 20.03.08. We were in a Buddhist Pilgrimage Tour group originating from Sri Lanka. The doorman was charming and cheerful, so braced ourselves for more of the same. What a dissapointment! Most replies and responses at the front were were vague and negative. But the top scorers were some of the waiters.

Whilst they showed scant respect or regard to most of us the European guests were listened and attended to with disgraceful grins and bows almost like crawling. Even when they were taking our orders at the diner they did not hesitate to run to the aid of the white guests if the latter as much as looked at them. I gathered later that this hotel was booked regularly by the organising agency for all their tours. So that meant they got good money, regularly from these tanned guests. It is therefore dispecable to say the least that they discriminate against people of their own skin colour.

Judging by the shop signs in Sinhala language(Sri Lankan) in the area, there's pretty good business they make out of people who come on pilgrimage tours. Yet they are being treated disrespectfully by at least some staff at this hotel. Shame!

  • Liked — Doorman/Greeter
  • Disliked — Waiter attitude, sky high prices of items (eg. water)
  • Stayed March 2008
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank agnostic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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209 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Northampton, MA
Level Contributor
96 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed March 25, 2008

Aside from the fact that we paid far more than even the published rate on their website (we had no internet connection at the time to check the cost) we had a very bad experience at the Meraden Grand Hotel in Varanasi with a very rude and rigid front office manager who handled our complaint about having no air conditioning (it was between 85 and 95 degrees outside) for the first night of our three night stay. He sited "technical difficulties beyond the hotel's control" when the person at reception had told us that the AC had been turned off on our floor because someone complained that it was too cold (after our complaint the next mornig, the AC was turned on). He was unwilling to give us more than a 15% discount on our bill for that one night and promised better service on our next (!) stay in the hotel. Our friend had become sick from lack of sleep with no AC and the sound of a large generator next to her bathroom. He was totally lacking in compassion for her or for us.

We believe that this hotel kept the AC off to save money since we and our friend were the only guests on the 4th floor. We finally left the hotel after the first night not wanting to experience another miserable night. He was certainly penny wise and rupee foolish since we had and would have continued to spend lots of money in their bar and restaurant to say nothing of the fact that we were probably paying more for our rooms than any of their other guests.

Judith R. Sanders Florence, MA

  • Stayed March 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank taliesgrandma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Varanasi hotels

Shropshire, United Kingdom
Level Contributor
366 reviews
237 hotel reviews
common_n_hotel_reviews_1bd8 225 helpful votes
Reviewed March 16, 2008

With an evening to spare, waiting for the overnight train to Satna, we called in here, with our luggage for a drink and evening meal. We were welcomed, our luggage labelled and looked after. With each drink in the bar, a plate of nibbles were provided. In the restaurant we had three main dishes plus rice and nan, two beers and a double rum, total cost 840 rps. We had excellent service from all the staff. Wish we`d stayed here.

  • Liked — Staff
  • Disliked — Not the best location
  • Stayed February 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Cleanliness
    • Service
Helpful?
Thank tryfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Meraden Grand

Property: Hotel Meraden Grand
Address: 57 Patel Nagar Cantt | Cantt, Varanasi 221002, India
Location: India > Uttar Pradesh > Varanasi District > Varanasi
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
#9 Luxury Hotel in Varanasi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Meraden Grand 4*
Number of rooms: 41
Reservation Options:
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Also Known As:
Meraden Grand Hotel

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