We left after our 3 days at this hotel not very happy. We had one of the top floor rooms in the hotel which cost us 5,000rps a night for what we were assured was a 'great view'. It turned out that the rooms on the top floor seemed to have the worst views in the hotel. Each of the rooms had a side on view on the river which was not what we were expecting for 5,000rps a night. The cheaper mid floor rooms had views straight over the river which seemed far superior.
The hotel itself is well located just off the ghats and the room was large, clean and came with mosquito nets. The hotel had several faults though. The room didn't have a phone which when you're 4 floors up is a problem if you'd like room service or any help. The shower was a dribble and sometimes not even that. The wifi didn't work in the room and sometimes just didn't work at all. We had lunch at the hotel when we first arrived and lets just say that we didn't eat in again (nb. the Lotus Lounge just next door does great food). None of these points would matter much in a basic hotel but this hotel costs a lot of money and therefore I'd expect more. The lady who runs the hotel is lovely but her husband is pushy and verging on rude (think Victor Meldrew). It says above the front door 'Guest is God', this is defiantly not the vibe that the manager portrays. It seemed to us like the manger was just after our money and that customer service was too much hassle.
The boat ride which is suggested to you when you first arrive costs 250rps per person this is over double the cost of what we found when speaking to local boatmen (100rps per person seemed about average). I wouldn't believe it when the hotel tell you that if you organise your own boat then the boatmen will rip you off and ruin your experience by hassling you, this is not true. The several boat rides that we arranged ourselves were great and much better value.
I would not recommend this hotel mainly due to the attitude of the manager and the over exaggerated price.
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- Also Known As:
- Shiva Ganges View Hotel Varanasi