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“The worst Service...find an alternative”
3 of 5 bubbles Review of Hotel Varuna

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Hotel Varuna
Ranked #33 of 73 Hotels in Varanasi
Jalpaiguri, India
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“The worst Service...find an alternative”
Reviewed March 15, 2013

We reached Varanasi from Lucknow and on our way we informed the manager to arrange a pick up taxi (Chargeable) from station to Hotel. The manager confirmed us about that and when we reached station the manager failed his commitment and suggested us to take a rickshaw to the Hotel. Next the rooms...the room was not at par to the rates. We checked in at 2 Pm and still the rooms were not ready. We had to wait half an hour before we could get in. The room category was superior room and the ac was not working. We had a booking for 3 nights and we complained about the ac on 1st Day and the engineers came on 3rd night. Lastly let me give u an idea about the service of the hotel. We had an order for lunch which was placed at 1:30 Pm on our 2nd day. The lunch was finally served at 4 Pm. The food rates are expensive and the quality was not up to the mark. If you prefer non-veg items then you have made a wrong choice.
But we will never forget the rickshaw puller named Asim.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank puro24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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168 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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English first
manila,philippines
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed February 17, 2013

my friend's chose to stay at the hotel varuna in the sigra district of varanasi. at first i wasn't too crazy about the location but as it turns out it is perfect for everything you want to see in varanasi and more. the rooms were well sized and clean and hot water (not that i use it as i think it's healthier to shower using whatever room temperature the water comes) was always available. the staff were always helpful and friendly right from our early arrival to our every departure ( as we explored the city as lot). but even more important was the genuine care and helpfullness that the management and staff showed us when our travel plans did not go as plan. although they were totally booked , they helped us in every possible way. it showed us the true meaning of indian hospitality. i have only wonderful memories of our stay at this hotel and in the bewildering city that is varanasi.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank deephippie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
68 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed January 18, 2013

Decent rooms, but they were not serviced/cleaned on day 2. The reception staff is dodgy, to say the least. They extracted 3600 Rupees for using a taxi for full day. very expensive by indian standards. the last day, i had asked for an airport drop and the car arrived 45 mins late. a friend of mine dropped me to the airport or i would have missed the flight. There was no concern in the behaviour of the reception staff. They were even reluctant to call the taxi driver to find where he was.
The ULTIMATE CON JOB is the billing. They say if you want a bill you will have to pay 17% extra as taxes. Since I never cheat taxes, I said OK give me a bill. They charged me 17% extra but the bill they gave was clearly not legit. It didnt have sales tax or service tax codes. So the "tax" is clearly pocketed by the hotel.

  • Stayed December 2012, traveled solo
    • Value
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    • Cleanliness
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Helpful?
5 Thank SidSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VPJaiswalHV, Owner at Hotel Varuna, responded to this review, January 30, 2013
Dear Sir,

We apologize for the Inconvenience caused to you. Your concern is gravely noted.

However, we would like to inform you that in every room, we 'Clean My Room' door tags which are to be hung outside the door in case you wish for a room refresh.

The Hotel does not refresh a room if the guest does not request for it as per the security guidelines.A guest can request for a room refresh by hanging the door tag or explicitly Informing Housekeeping . The security of your goods is our top most priority.


In light of your taxi concerns, Hotel Varuna does not charge for taxi's nor does take any commission for vehicles booked by the Guests. This is purely a third party outsourced process. The Hotel only helps in assisting the guests with a vehicle as a free Concierge service.
The charges do not go to the Hotel and is paid directly to the Taxi Vendor. Moreover, The Hotel does not have a billing policy for the vehicle.

The Guest/Travel Agent is duly Informed of the same prior to any Vehicle Booking. Any amount discrepancy Issues are to be taken up directly with the Vendor.


The bill Issued by the Hotel is duly stamped by the Tourism Department of Varanasi as per the policy. There is no way the Hotel can pocket the tax amount and nor does the Hotel cheat taxes.
Moreover the tax amount is 17.5 % which we pay for every single booking.

We are in this Business for over 30 years and the Tax governing bodies has NEVER had any disputes with Hotel Varuna till date.

We thank you for your review and concerns and will make the process to Inform the Guests about the Hotel Policies more stringent.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Washington DC, District of Columbia
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 18, 2013

They have been in the business for more than 40 years ..I am sure there's a reason why.I see the negative review below and hope that the Hotel owners are working on the issues mentioned.I did see that they are doing renovations and upgrading their rooms and services.For a family of three we had a great stay and the Hotel staff were warm and welcoming.Added advantage are the huge lawns for kids and to sit out and since its located off the main street so lesser noise and disturbance.The options are not allowing me to uncheck the swimming pool and Fitness Center somehow.They do not have both but I hear from the owners that there are future plans to build a fitness center.Another advantage is the proximity of the the Hotel to the railway station and a huge mall close by.Kudos to the staff for the upgrades .We hope to see better in the near future.Will visit again.This is not a five star.So if your accepting a decent Hotel for an ok price I would reccomend it.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
5 Thank GarimaShah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indian
Level Contributor
189 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 248 helpful votes
Reviewed January 17, 2013

This is a rip off. Usually, I write my reviews a few days after my travel but this time I won't wait as I want to warn travellers to Varanasi in advance. Do not book this hotel in advance, go and have a look first and book only if you like what you see. The people who run this place have not heard about the word hospitality. Even an ordinary hotel can be turned into an extra ordinary experience through the behaviour of the staff members.
The hotel management want to make as much money as possible without actually providing any services if possible. The hotel is grossly understaffed and there are only a few guys who do all the work. There are a lot of good options available in Varanasi, explore those options.

Room Tip: Don't stay here
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  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
8 Thank WanderingIndian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Varanasi, India
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 6, 2013

The Hotel was neat and clean. We had a kitty party in the hotel. A small function. The Buffet was setup in the Lounge Cafe which is their restaurant. We also booked two rooms on the ground floor for the day beside the Lounge cafe.
We had a small party for 75 people and the rates were reasonable. i got a 20 % discount on the rooms as we had a party as well. The room rates were a little expensive as it was season time but was cheaper than the other Hotels in the vicinity.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Farah786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gold Coast, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 5, 2013 via mobile

Good food, friendly staff, interesting location. Definitely one of the better hotels to stay at in varanasi, especially to get away from the touts and craziness of the ghats. Would stay here again if I returned to Varanasi.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MsAinslie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Varuna

Property: Hotel Varuna
Address: 22 Gulab Bagh, Varanasi 221002, India
Location: India > Uttar Pradesh > Varanasi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #33 of 73 Hotels in Varanasi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Varuna 3*
Number of rooms: 25
Official Description (provided by the hotel):
Hotel Varuna is a 3 star boutique hotel located in the Sigra area of Varanasi. It is at a distance of a kilometer from the Varanasi Junction Railway Station. The hotel features spacious and modern rooms, exquisite Lounge's and restaurants, beautiful Gardens and is well-equipped with banquet facilities ideal to host conferences and weddings.Free Internet Access is provided over a Wifi Network throughout all areas of the Hotel. The hotel's contemporary architecture, warm hospitality and top-notch services are sure to please travelers for business and leisure. ... more   less 
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