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“Unprofessional Management - Overbooking”
1 of 5 bubbles Review of J S Residency

J S Residency
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J S Residency
Ranked #108 of 206 Varanasi B&B and Inns
Singapore, Singapore
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Unprofessional Management - Overbooking”
1 of 5 bubbles Reviewed February 7, 2012

We made confirmation in advance, but they told us they overbooked at our arrival. In the end, we wasted 4 hours until we settled in an other acceptable hotel.

What we did earlier was;
- we made a phone call 2 nights earlier and they confirmed our reservation
- we made another phone call to book airport pickup one night before
- a driver the hotel arranged came to the airport to pick us up, but he didn't tell us it was overbooked so that we ended up going all the way to the hotel to find out we cannot stay there

I cannot believe how unprofessional they are. If you don't want to risk you time, this is absolutely not an option to book.

  • Stayed January 2012, traveled as a couple
    • Value
    • Service
Helpful?
2 Thank sakura7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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22 reviews from our community

Traveler rating
    5
    8
    5
    1
    3
See reviews for
6
5
3
4
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Delhi, New York
1 review
5 of 5 bubbles Reviewed January 21, 2012

really best hotel in cheap prise really best place to stay in varanasi if we would be back to varanasi definetly wl back and stay here

Room Tip: they have zacoozi with the all the club rooms really go for it i think they are the only one in vara...
See more room tips
  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sanjiv r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about J S Residency

Property: J S Residency
Address: J S Residency B - 2 | Gauri Ganj, Varanasi 221001, India
Location: India > Uttar Pradesh > Varanasi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #108 of 206 B&Bs / Inns in Varanasi
Price Range (Based on Average Rates): $
Hotel Class:3 star — J S Residency 3*
Number of rooms: 24
Official Description (provided by the hotel):
Hotel J S Residency Varanasi is an island of tranquility in the ancient city of Varanasi. Making the stay here truly unforgettable, are a whole range of modern amenities. Hotel J.S. Residency provides friendly, personal as well as exceptional service in comfortable surroundings to uphold the higher level of consumer satisfaction. Majestic exterior, pleasant interiors, luxuriously furnished rooms, with state-of-the-art facilities. Our hotel rooms are contemporary designed with elegant furniture. We have each and every service, which assures complete satisfaction to client and with a comfortable stay. Our staff and services will make you feel comfortable and cozy. ... more   less 
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