When we were planning our trip to Varanasi, choosing a place to stay was proving to be rather challenging. we wanted to stay on the river but did not want to trek through miles of narrow lanes or compromise on quality to be on the Ghats. I came across Surya Uday haveli by chance (eople managing the property should work on improving the web presence and visibility) - and from that point onwards it was an experience worth every minute of it.
Making a resevation by contacting their Bangalore office was not only easy, it was a pleasure. No question or request was too trivial or difficult for them.
Next we looked for a contact at the hotel to sort out our arrival details as we were arriving by an early morning train from Delhi. From the first phone call I made to Mr Kedar Ghosh I felt that I was visiting the home of an Indian friend or family rather than a hotel. On the morning of our arrival Mr Ghosh made it a point to be there personally (at 5 AM) to ensure that we had no difficulty in finding our car and we reached the hotel safely.
Our next surprise was meeting Mr Aman Bhandari (General Manager) at the hotel. It felt like he took it upon himself to ensure that we had an unforgettabe stay at the Haveli. Mr Bhandari, Mr Ghosh and Mr Arvind from the reception deserve all the praise for making the Haveli a very special place and a very rare experience.
Another person I must mention is Mr Shauqat (?) the Captain at the Restaurant. His approach to service personalised Indian Hospitality for us. The excellent food prepared by the Maharaj and the ambience in the evening with live music by Mr Babloo and his team of classical instrumetalists are unforgettable.
Then there are the other staff at the haveli whose names I do not know or remember. We are grateful to all of them for making our stay in Varanasi an experience to remember and cherish for a long time. The drivers who took us to places and a very special friend we made in "Bachcha Yadav" added to the experience. We hope to return to The Haveli and are keen to explore other properties managed by the group.
- Official Description (provided by the hotel):
- Suryauday Haveli on Shivala Ghats is a reflection of the spirit of the holy city of Benaras. The Haveli traces its history back to the early 20th century. It was built by the Royal Family of Nepal as a retreat for the aged. Its now been painstakingly put together again to provide the best ghat experience in Benaras. Your stay begins with a 15 minute boat ride upstream along the famous ghats of Benaras to reach the Haveli. The Haveli is also connected by small alleys and streets leading to the Famous Kashi Vishwanath Temple (15 minutes walk). ... more less
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