I visited Lucknow in March with my family (wife, parent and in-laws). Overall we didn't have very good experience over there.
After initial booking (with advance), they (sales guy of this hotel) keep calling me for some more advance and said that the booking will not be considered as confirm without the remainng payments. So I had to make remaining payments.
After receiving payments they sent me the snaps of the rooms (didn't send any receipts). They also committed to provide complimentory pick-up & drop from station. However when we reached there and called them, they told me that no car is available and asked to manage by ourselves and promised to refund the amount which they didn't.
The room provided were not at all what was promised. When I called the guy, he said that no other rooms are available and we have to manage in those small rooms. These rooms were much low priced what we actually paid.
I booked a car from them (with advance payment) for local sight seeing, which also didn't appear on time. When it came, the driver was in hurry and didn't know the places. Somehow we managed to visit the places on our own.
As usual, we didn't receive any drop as well while check out.
Overall, if you are booking this hotel, please be aware and ready for these hazards.
Other service guys in the hotel were good and helpful but we felt cheated by the management.