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Reviewed December 11, 2013

Service ok. Worst part was poor bathroom maintenance. Cockroaches in bathroom. Shower tub not draining. Stinking of urine in the bathroom. Door to bathroom jammed close. Cups for coffee/tea in room were dirty. Last customers review was still in room, so they do not care about reviews filled by guests. Do not waste your money here. I feel bad for people working there because service is good, but they will not get any good tips for their hard work.

  • Stayed: December 2013, traveled with family
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4  Thank Kamini1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royale-Residencyagra, Guest Relations Manager at Hotel Royale Residency, responded to this reviewResponded December 13, 2013

Dear Guest,

Thank you for taking out time to post your reviews on Trip Advisor. It is with regret that I note the disappointment with various aspects of room, for which we sincerely apologies.
Your feedback is taken very positively, and seriously as it enables us to improve our services, which we endeavor to provide to all our guests.

We sincerely apologize once again, We have no excuses to offer, but believe that we have failed to provide you the service expected of us.

As requested to you personally, please do contact me whenever you travel to Agra next.

My team and I look forward for an opportunity to make your next stay a positively memorable one.

Thank you,

Yours sincerely,
Aabid Khan
Reservation Manager
+91 9837892058

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 9, 2013

if you are on a budget then it's a decent place. expect no frills though so its alright if ure going to be out sight seeing. the room was decently clean. the major plus is the hotel offers free wifi in the lobby area. The free buffet breakfast offered was very basic. If you're willing to spend a little more and need some luxury, would suggest staying in some of the 5star hotels in agra .

  • Stayed: January 2013, traveled with family
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Thank Deepanair223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royale-Residencyagra, Guest Relations Manager at Hotel Royale Residency, responded to this reviewResponded December 14, 2013

Dear Guest,

Thank you for taking out time to post a review on Trip Advisor.

We have taken careful note of your comment regarding the overall hotel. It is distressing to note that you did not enjoy your stay and we sincerely apologies for this.

we do hope the you will give us chance to showcase our hospitality and service.

With Best Regards,
Aabid Khan
Reservation Manager

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review_provider_goibibo_b9
Faridabad, India
52
Reviewed December 6, 2013

  • Stayed: November 2013, traveled as a couple
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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Royale-Residencyagra, Guest Relations Manager at Hotel Royale Residency, responded to this reviewResponded December 14, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed December 4, 2013

Room Tip: dont have any.
  • Stayed: December 2013, traveled on business
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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed December 4, 2013

Good family hotel located away from madness of the old city...very close to the Taj Mahal ( about 4 kms ), Stayed for a night during peak diwali season

Nice spacious rooms, good AC, comfortable beds, clean toilets & towels

Easy check in...with luggage delivered to our rooms ( tips expected )

Good breakfast & dinner ( Chilled beer served during buffet )

  • Stayed: November 2013, traveled with family
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1  Thank Beerboy1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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