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Reviewed November 25, 2013

We stayed in this hotel in our last weekend trip to Agra. The location is great (on Fatehabad Road, close to Taj East Gate) and prices are just right, We had taken 2 deluxe rooms which were well-made with all the essentials (though a tad small in area). The food was excellent and well-priced.

Service was just ok. There was no drinking water in the rooms when we checked in, and it took half an hour (from the time we called and requested) for room service to get us the same. In the evening we realized our room had a coffee-maker and sachets, but no spoons. Another half hour to get the spoons. Same way for any request you place - maybe a result of being understaffed?

Avoid the spa! It is not only expensive, the "therapists" are nothing but untrained malishwalahs who know nothing about what is written on the brochures.

I give this 4 stars only because of the location, and the Value-for-money proposition. Don't look beyond the essentials, and you'll be happy.

  • Stayed: November 2013, traveled with family
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1  Thank anikets291
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 25, 2013

The hotel near to TAJ and very convenient to go there as we visited around 6 am in the morning to see the sunrise there. we stayed 02 nights in this hotel and enjoyed every minute. we booked standard room but they upgraded our room to suite room on third floor with nice garden view. breakfast in the morning was great and room service quick, we used free wifi with amazing speed. Staff is very helpful and courteous. overall we had nice stay will definitely recommend with full heart.

Room Tip: 3rd floor room very good and quite.
  • Stayed: November 2013, traveled with family
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Thank beesarah43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 24, 2013

We booked this hotel through hotels.com for one night. The hotel is well placed for the city and not to far from the Taj. The hotel is not biggest but it is friendly, warm and inviting. the bathroom had a glass wall.A tea / coffee maker was available in the room. The room had two pictures of tourist interest. The hotel is on a road with easily available transport.We had excellent customer service in the restaurant when staying at this hotel.

Room Tip: Room 306 is very nice and quite.
  • Stayed: November 2013, traveled with friends
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Thank odicohu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 19, 2013

Cons
Cleanliness of room
Need to vet travel agencies they use
Lack of view
Noise

Pros
Good service
Good food
Large comfortable ac'd rooms

We stayed overnight in Agra for a quick tour of taj, fort etc. Check in was quick and passports delivered straight to room after scanning. however they had overlooked a couple of things whilst cleaning the room. There was cigarette ash on the table, crumbs on the floor, a pubic hair(!) on the bed. The Windows had no view and were grubby. Although the toilet had a label that read 'disinfected for your protection' it did not look sparkling and the bathroom did not smell as if disinfectant had been used before we moved in. Another problem for us was the fact that there was a door into the next room that had just a sliding bolt on it. I would not have felt secure or comfortable sleeping in this room.

The manager came to ask if we were happy with the room and we had to admit we weren't. This was no issue and he showed us straight to another room that was being cleaned. After cleaning, the bathroom still smelled, the window was still dirty, the throw and scattercushions were stained and our headboard featured a greasy patch however we were unwilling to complain again and felt we could live with these little annoyances.

The room was large and the bed was comfortable. towels, soap, shampoo, toilet paper were provided. The corridor and outside the hotel was a little noisy but we were so tired that we did get some sleep.

The hotel arranged a driver for two days through a travel agency to take us to the abandoned city at fatehpur sikri. He proved unsatisfactory as he tried to take us to restaurants and shops we didn't want to go to three times in order to get commission. He also falsely claimed to be an official guide and tried to help a Rickshaw driver to cheat us. We saw through all the schemes and were polite but firm in saying no. He got angry and we had a nightmare ride home as he went through railway crossings that were changing, overtook a motorbike which was in turn overtaking a lorry on a single track road that had deep ditches on either side. He also had to do an emergency stop as in his anger he nearly hit a young family on a moped at high speed. We asked the hotel at 6.30pm to change the driver for the 6.30am taj Mahal visit the next day. They were marvellous. They DoD this for us at short notice and were lovely about it.

Our meals in the restaurant were tasty and inexpensive. All the staff were friendly and helpful. There was a good selection of dishes and we enjoyed every one. The missi roti, butter chicken and vegetable Korma were our favourites.

The hotel were very accommodating by letting us sit in the foyer for three hours after our sightseeing whilst we waited to return to delhi. I probably wouldn't stay here again as I feel the hotel has excellent service, facilities and food but lets itself down on cleanliness in the rooms. It is a real shame as this would be so easy to get right.

  • Stayed: November 2013, traveled as a couple
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1  Thank hmb1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 18, 2013

Room Tip: Take lawn facing rooms.
  • Stayed: November 2013, traveled with family
    • Value
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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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