They promised a bus station pick-up that didn't happen -- we emailed twice and called them before we arrived to confirm this. The hotel didn't apologize, only gave excuses as to why they didn't pick us up. Next, the room they gave us had some problems -- the door and the tv were broken. When I asked if we could switch rooms they told us we couldn't because the hotel was full -- it wasn't and I when I asked about this they said, "Oh, maybe we do have another room." The day before we left we asked if they could buy us tickets to Delhi, which they said they could. We told them the time we wanted to go and we paid them. The price was higher than we expected, and they threw on a hefty "reservation fee." After dinner that night we asked again if they got the tickets -- "yes, yes, they'll be here in the morning when you leave." The next morning we ask the front desk about the tickets and they tell us they have no idea about ordering us any tickets, so we ask to speak to the manager who calls the guy who was working the day before and he tells us, "oh, no problem, we called ahead and reserved the ticekts". This way a lie and I knew it -- when the hotel driver was ready to leave I saw the guy at the front desk hand him the money and tell him to buy two tickets to Delhi. I called him on this and totally busted him. They had no intension of buying our tickets beforhead -- even though they charged us the 100Rs "reservation fee" which was on top of the already overpriced tickets. Again, no apologies, just excuses. I managed to get all my money back and we took an autorickshaw on the street instead of their driver. It was almost 300Rs cheaper to do it ourselves. Absolute shysters!
On a positive note, the hotel had a very friendly doorman, and the guys working up on the rooftop restaurant were nice too. That, and it was a very short walk to the Taj. For these two reason I give the Taj Palace Hotel 2 stars.
Bottom line, I would avoid this place based on the front desks' dishonesty and lack of customer service skills. I'm sure there are other, better places in town.
- Official Description (provided by the hotel):
- Hotel Taj Plaza offers 40 rooms which are divided into three categories i.E. Taj Facing Deluxe Room, Deluxe A/C Room and Non AC Room. The rooms are spacious and offer a beautiful view of the famous Taj Mahal to make your stay memorable. The hotel has a multi cuisine restaurant, Magic of Spice where guests can treat their taste buds with Indian, Chinese, Continental and Mughlai delicacies. There is a 24 hours Coffee N Taj Rooftop restaurant and Bar-Be-Que where comfort and taste come together in delectable food and gracious surroundings. Hotel Taj Plaza provides 24-hour a day, 7 days a week services of qualified personnels on duty at the front desk in the reception area. Also, qualified staff members are always alert and available to guests, walk-ins and attending telephone calls from all over the world 24 hours a day, 7 days a week. Hotel has a well-equipped lobby with comfortable sitting area. A well established travel desk is committed to fulfill the travel requirements of guests. 24 hours power backup is provided for electricity outages. Guests can avail 24 hours personalized room service for a great stay experience. There is a nearby ATM cash machine for the convenience of guests. All major credit cards are acceptable and foreign currency exchange services is also available. A well spacious conference and banquet hall is available that can accommodate 10 to 100 people at a time. Various other facilities provided by the hotel are luggage deposit, internet station, family reading room, car parking, daily newspaper, laundry and dry cleaning, telephone and baby sitting services are available. ... more less
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