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“Deceptive”
Review of Utkarsh Vilas

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Utkarsh Vilas
Ranked #122 of 147 Hotels in Agra
Reviewed March 12, 2014

The public areas of the hotel are airy, comfortable and spacious. The rooms are not. The hotel upgrade did not extend above the ground floor. The bathroom required a deep clean, the bedroom fixtures were a little tired. After a long, tiring day the restaurant seemed appealing. After 10-15 minutes the waiter returned for the order and abruptly responded 'no lamb'. As this made up 45% of the options why he could not have informed us when providing the menus I do not know. The food was poor and the service surly. Even when trying to calculate his tip the waiter continued to be rude. Breakfast was good with an extensive buffet. But don't expect cold milk in your tea!

  • Stayed: March 2014, traveled solo
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Thank Flutesdragon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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97 - 103 of 286 reviews

Reviewed February 17, 2014

service part of utkarsh vilas was a absolute nightmare .even petty requests were not being honoured . the hotels claims to be 4 star but its service is below average .it has two positive points only . one is the property is clean and second its md is courtious .

  • Stayed: February 2014, traveled with family
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Review collected in partnership with Cleartrip
Thank Ranjit M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 7, 2014

The foyer and dining area of this hotel have been upgraded but the rooms are shabby. We were a group of 5 people so had 3 rooms. The furniture is old and tired. None of the fridges worked and when we reported this to reception, we were told that they weren't fridges; they were mini bars and their mini bars are at room temperature. What??!! They had ice boxes at the top and there was nothing in them anyway so how were they mini bars?! Our room overlooked disgustingly dirty, vacant land. The food was very average which was unusual for India. Almost every other hotel we stayed in, (even budget hotels), served excellent food. We arrived down for breakfast after the peak hour and there was little choice left. There was no effort made to replenish anything for us. I couldn't recommend this hotel.

  • Stayed: January 2014, traveled with family
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Thank m0dam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 25, 2014

The first impression to the hotel was cold and old. For a four star hotel the overall condition did not live up to its billing. As for the room, the bed was hard, there was no free water. Ottle, the tea/coffee set was incomplete, the TV reception was mostly snowy, and worse, there was no WIFI. The lights on the corridor were too dimmed and worse, I didn't see other guests (considering it was on Holiday season). The foods were nice, but again, the restaurant ambient was cold and looked 'abandoned'. It was sad to know that they couldn't provide free water either during the meal time. So, I would not recommend this hotel for those who wish to stay in Agra, unless the hotel is willing to upgrade their service and "four star" facilities.

Stayed: July 2013, traveled with friends
Thank sib0nt0t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2014

Stayed for one night and was booked as part of a tour.
Was welcomed politely and check in was easy. The rooms are spacious, clean and comfortable.
We did request a wine bottle opener, this was declined.
Food was below par for india standards particularly the buffet breakfast, the fruit was average. We also had lunch which was ok, the dhal dishes were their best!

  • Stayed: December 2013, traveled with friends
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1  Thank panamanz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 10, 2014

We only spent one night here, while in Agra. What a beautiful clean and well kept place it was. The rooms were spacious and had everything that we needed. Beautiful clean linen etc. The dining room was lovely and the breakfast was really good. They offered all types of Indian cuisine as well as western food, which was lovely. Would really recommend this hotel!

  • Stayed: January 2014, traveled with family
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1  Thank Dawn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 9, 2014

My family stayed in this hotel on Dec 17 after a long drive from Delhi. We were in a heritage category. The room was spacious, and comfortable. There was no wifi in the room. This is already the era of inet communication and wi-fi is a come-choose-us thing for accommodations. And the TV stations/channels? no English channel. So the stay became so boring. The food during breakfast just didn't have much choices and drinking water, you have to pay! And there was no receipt after we paid for a bottled water. On the lighter side though, the hotel is clean and gave us an easy feeling too. The manager was very playful... at least to my daughter. He gave her 2 boxes of cadbury chocs. Daddy was happy coz I'm the only one eating sweets in the family. This place is probably for the "oldies" who just come home to hotels and hit the sack due to backaches and foot strain during the tour.

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  • Stayed: December 2013, traveled with family
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Thank hor_heManila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Utkarsh Vilas

Address: Fatehabad Road | Opposite TDI Mall, Basai, Agra 282001, India
Location: India > Uttar Pradesh > Agra District > Agra
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#29 Spa Hotel in Agra
Price Range: $62 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Utkarsh Vilas 3*
Number of rooms: 68
Official Description (provided by the hotel):
The Utkarsh Vilas is located 1 Kilometer from the Taj Mahal. An interlude at the Utkarsh Vilas is truly unforgettable. Enriched by the royal service makes an interlude at The Utkarsh Vilas exclusive and unforgettable. Come and stay at Utkarsh Vilas for a true luxury. Hotel is centrally located and all the monuments are nearby. ... more   less 
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Also Known As:
Utkarsh Vilas Hotel Agra
Utkarsh Vilas Agra

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