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“Very bad experience..” 1 of 5 bubbles
Review of Hotel Aura Mumtaz Mahal

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Hotel Aura Mumtaz Mahal
Ranked #78 of 146 Hotels in Agra
New Delhi, India
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Very bad experience..”
1 of 5 bubbles Reviewed March 20, 2014 via mobile

Uncooperative staff.. they do not provide room which we booked.. we booked executive room for rupees 2500 on phone one day before but when we reached hotel they provide normal room at 2500rupees... rooms are too smaller in size, their food prices r very high 30rs per simple chapati... we don't have any option at night for dinner so we decided to take dinner at hotel.. their restaurant at top floor decoration is nice but lots of mosquitoes destroyed all of enjoyment... we order food but they provide that dinner after 45 minutes... thier restaurant at top floor and kitchen of hotel at basement.. each thing we demand they take minimum 30 minutes to serve that order for extra two chapaties they took 40 minutes... their kitchen staff behave like rude... the lift of their hotel was not working... owner of hotel is very arrogant n rude type.. over all it was very bad experience at that hotel.. next day we checked out from hotel n took another hotel... very bad experience..

Stayed March 2014, traveled with family
Helpful?
4 Thank ahjaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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150 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (30)
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English first
Marsden, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed March 16, 2014

This hotel is in a very god position within walking diatance of the Taj Mahal.
The room was comfortable and clean and the staff were very helpful and friendly, advising us of the best way to get to the Taj. I would like to particularly mention Ranjeet who was on duty in the evening and made our dining experience a very pleasant one.

  • Stayed March 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank AnneP74-5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 10, 2014

We had stayed for one night. The rooms are clean and well managed. The hotel is situated at around 300 mtr from the Taj Eastern Gate. One can enjoy the view of The Taj from the roof top restaurant. The food is nice and one can easily choose from their wide variety of menu.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Cleartrip

Helpful?
2 Thank Arpitscd A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 5, 2014

I just stayed at the hotel and they were extremely nice! They went out of the way to do everything cold to accommodate me! They took me to the room top which was a nice taj ciew from roof top ! I really have never had such great service from a hotel !I feel it's a value for money to stay in Hotel Mumtaz Mahal,Agra

Occan view in morning & evening at the roof top of Hotel Mumtaz Mahal......

Room Tip: “Please request for the rooms on the upper floors!”
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mariya_rosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 23, 2014

Everyone in the group were very pleased with the food, the staff and the rooms. Many requested we do future retreats at the Hotel. We were pleased with everything. "Money well spent." The view from the terrace or shall i say from the terrace restaurant is breathtaking. Be proud of your hotel. It is a world class hotel and everything from start to finish is absolutely first class.The reception is welcoming and friendly, the rooms are clean and spacious, and I can’t think of a single negative. We look forward to visiting again.”

  • Stayed February 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank astha2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai (Madras), India
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed February 19, 2014

stayed in mumtaz mahal in ist weel of feb 2014 but had horrible experience and bad taste of hospitality .staff not courteous and untrained for hotel industry .Do not expect to have hot water if you want to take evening bath or if you want to have bath in morning after 8 clock.Answer to this hot water problem was given that boiler is not working or we have started boiler in the morning 5 oclock and water is no more warm. Complimentary breakfast is one or two substandard items. If you complain anything then be ready to listen arrogant reply.No proper parking or otherwise park roadside close to rural urban type locality of this hotel.Hotel staff are not trained to handle guests when in large number.

Stayed February 2014, traveled with friends
Helpful?
3 Thank subhash505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Agra hotels

New Delhi, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 10, 2014

This hotel is located near the east gate of Taj Mahal...the area itself is clean and quite. The rooms are average in size but very neat and clean. The Bathrooms are well spaced.The ambiance of the roof top restaurant is great,there is full view of Taj Mahal. However the food has scope to improve. The food gets cold while getting to the restaurant from the kitchen, and the breakfast buffet needs more variety. But the hotel staff was great, they never hounded us for tips, in fact we gave them willingly while checking out because of their great service.
Try the 'Tonga' or Horse Buggie ride to Taj Mahal and also do the same while coming back. The best is you can buy the tickets for Taj Mahal from the Hotel itself.
For people while entering Agra, please call up the front desk for directions, because the old way for Taj Mahal east gate is closed.

  • Stayed February 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sandeep150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Aura Mumtaz Mahal

Property: Hotel Aura Mumtaz Mahal
Address: Near Shilpi Gram | Taj Mahal Eastern Gate, Agra 282001, India
Location: India > Uttar Pradesh > Agra
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service
Hotel Style:
Ranked #78 of 146 Hotels in Agra
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Aura Mumtaz Mahal 3*
Number of rooms: 22
Official Description (provided by the hotel):
Hotel Mumtaz Mahal is one of the finest hotels located at a short distance of 1 kilo meter from the Taj Mahal, from where you can enjoy the view of the monument soaked in moonlight from the roof top dining area. The interiors of the hotels reflect the perfection and class that we provide in our accommodation options and services. The 22 rooms are created considering the distinctive tastes of the travelers visiting the Taj Mahal. The spacious rooms are brightly lit, contained with traditional services and latest features that take your experience to the next level. Free Wi-Fi and a plethora of turn down services are the exclusive facilities that we have for our guests, to make them feel valued and pampered. To enjoy enchanting beauty of the Taj Mahal on a full moon night or under the starry night sky, with a cp of coffee or a delectable meal, to create cherishing memories with your loved ones. The in-house kitchen offers customizable menus allowing you to order food as per your choice and preferences. Our endeavor is to make your visit to the timeless, Taj Mahal, an indelible memory to last a lifetime blended with our courteous hospitality and a pleasurable experience. ... more   less 
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