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“Excellent Stay”

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Mansingh Palace, Agra
Ranked #24 of 145 Hotels in Agra
New Delhi, India
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Excellent Stay”
5 of 5 bubbles Reviewed August 6, 2014

Mansingh Palace at Agra is very good hotel and provide us authentic Indian experience. The accommodation was very neat and clean. The artwork, colours, plants and garlands of flowers crashing waves created the most amazing backdrop to our family holiday. special thanks to Mohd. Arif and his team to made our holiday very special and the staff is very helpful and courteous.The food and service were great. Lovely clean and beautiful rooms.we will definitely visit again once we came AGRA.

Thanks

  • Stayed July 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Harwinder1211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nand Kumar A, Director of Sales at Mansingh Palace, Agra, responded to this review, August 21, 2014
Dear Guest ,

Thank you very much for taking time and writing a great feedback. We appreciate.

We can only improve the services on your feedback.

Looking forward to have you again with us.

Thanks & regar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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782 reviews from our community

Traveler rating
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    215
    83
    36
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
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  • Danish first
  • Dutch first
  • English first
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English first
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed August 3, 2014 via mobile

Looking from the outside, you would never expect whats on the inside. Its a beautiful hotel, only inside and also the rooms are very good in every aspect. The handled the internet very strangely and also the pool area could be improved a lot. People at the reception arent particularly friendly.

Stayed August 2014
Helpful?
Thank Fabio K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nand Kumar A, Director of Sales at Mansingh Palace, Agra, responded to this review, August 21, 2014
Dear Guest ,

Thank you very much for taking time and writing a great feedback. We appreciate.

We can only improve the services on your feedback. We have noted your suggestions and assure you that it will be implemented.

Looking forward to have you again with us.

Thanks & regar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, Delhi, India
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed July 30, 2014

Checked into this hotel as a corporate traveller . Normally check into a different hotel in this city but insited to be booked as I needed to wrap up a meet with our partner organisation . This was an exgigency overnight stay cause to avoid late night travel

Food was served with along with "green salad" . To my astonishment there was no salt and pepper . No one was even bothered . Called up reception manned by Mr. "L.K Tiwari " . The phone kept on ringing and there was no answer .

The waiter came down to the room to serve drinking glass for water . Raised the issue and wanted to speak to F&B manager on the lapse.

Ten to fifteen minutes there was no response from F&B manager , called up the reception >> No response . Had to travel downstairs to the reception only to be told "there was no call from my room "

On stating the scenario , the receptionist called for the F&B manager . A person called Mr. "Manoj" said F&B manager has left for the day" and he came to know about the problem "NOW" . Mr. Manoj is the restaurant manager.

Fortunately the waiter was beside him and he stated that he got it to the notice 10 mins back .

Delivering services people lie bluntly (as Mr. Manoj proved) , and they are least bothered on customer woes .

This is my last stay in this Hotel (have stayed here only twice before) as they care a damn about customers' pain areas and are so indiffrent .

Silently they mean " take it as we serve or get lost "

Pathetic , pathetic , pathetic !! Worse than hell is their attitude !! Especially Mr. Manoj and Mr. Tiwary . No remorse at all due to negligence of service .

Registering this complaint in feedback form . Am sure "nothing will change even after that" .

Thanx
Indranil

Room Tip: Rooms in first floor are good !! Services are pathetic !!
See more room tips
  • Stayed July 2014, traveled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank neil8264
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nand Kumar A, Director of Sales at Mansingh Palace, Agra, responded to this review, August 2, 2014
Dear Mr. Indranil,

At the outset, please accept our sincere apologies for the inconvenience you had during your stay.The corrective action has been taken. We assure you that it will not happen again, & looking forward to see you here.

Thanks again for bringing it in our notice.

Warm regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Agra hotels

Belfast, United Kingdom
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed July 27, 2014

This was a pleasant stay in a decent hotel.breakfas tgood, room even bette and of course a wonderful swimming pool[ Am i the onlty person on tour who swims, got it to myself all night],The entertainment was really novel and entertaining in the extreme.......Like most of India one cannot be but impressed by the manners and general kindness of all the staff in this country.This hotal was no exception, kind , generous and consumer friendly.This is a great spot and i would highly recommend it to all types of traveller...go on spoil yourself

Room Tip: jump in the pool. feel the heat and thinkof the rain back home...magic
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  • Stayed July 2014, traveled with family
    • Location
    • Rooms
    • Service
Helpful?
2 Thank judew745
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nand Kumar A, Director of Sales at Mansingh Palace, Agra, responded to this review, July 29, 2014
Dear Guest,

Thank you very much for taking time and writing such encouraging words for us. Our services can be improved only on your feedback.
Looking forward to see you again with your family.

Thanks again for a great feedback.

Warm regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed July 24, 2014

We stayed there for 2nights and 3 days... house keeping and room service was good.Buffet in there restaurant was very nice ..huge spread breakfast was also good..but entrance of the hotel was very depressing...

  • Stayed May 2014, traveled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank roy0907
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nand Kumar A, Director of Sales at Mansingh Palace, Agra, responded to this review, July 29, 2014
Dear Guest,

Thank you very much for taking time and writing such encouraging words for us. Our services can be improved only on your feedback. We have noted your suggestion regarding the entrance of the hotel and we shall be working on it. On your next visit you will find a better entrance of the hotel.
Looking forward to see you again with your family.

Thanks again for a great feedback.

Warm regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed July 12, 2014

Nice ambience in the hotel lobby and dining area. Nicely maintained garden; evening there is puppet show and if you get lucky you can even watch monkey perform. There was a vendor both days. If you drive in with a rented car, there is arrangement for driver's stay and proper parking space for car. View from the rooms is into adjacent buildings and complex which are not the best.


Great location. Taj Mahal, Agra fort and Sadar Bazar within 10 min drive. Pizza Hut in the adjacent building and cafe was very convenient. For South Indian food you have Udupi in less than 250m walk while "Pinch of Spice" slightly upscale restaurant is within walking distance too. Make sure to check it out.

Swimming pool was clean and maintained. You can relax in the evening. 6-7 small shops in the hotel give a decent exposure to Agra's local crafts and products. Bookstore matched online price from Flipkart which was good too.

Check-in experience was horrible. The person who checked us in was rude and I felt trying to just make it difficult rather than helping us by explaining exactly which documents were needed. Lucky for me there was a person with local Indian Driver license and so we could check in. This was a group where most of us were US citizens with couple of Indian citizens.

As for the room, it was satisfactory. Carpet and curtains were not the cleanest and the mattress not very comfortable either. But then the lighting was good, mini refrigerator came handy to get some chilled water. Restroom was okay too. Some rusted hangers and rails and the shower pressure was low. Biggest surprise to me room, locks are not based on electronic cards. They give you real key with a key holder that is fairly bulky and heavy. BTW you can get only one key for a room. A request for second key was promptly shot down by the receptionist during checkin. You can get Wifi for 500 Rs a day or 100 for an hour.

Breakfast was really good. They had enough variations in the two day stay I had. Good mix of traditional Indian and continental breakfast. Can even go to the extent to say it was up there with what I have had in some of the top rated hotels Oberoi, Taj and Leela in India. Staff was very courteous and helpful.

Overall a relatively small property which is a little dated but then if you just need a place to sleep while visiting local attractions during the day, then it is okay. For me the experience during check-in just killed it. If I come back to Agra, my first preference would be to look for a different property. There are quiet a few, that looked decent, in the vicinity.

  • Stayed July 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank anichauhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Agra, India
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed June 30, 2014

we stayed here in mid june the hospitality was great ,I really like this place, The checkin was smooth and the room was very well decorated with almost all the modern touches. The breakfast was amazing with a huge spread worth every penny you spend. I really love this place

Room Tip: 2nd floor rooms are good
See more room tips
  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Asif A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nand Kumar A, Director of Sales at Mansingh Palace, Agra, responded to this review, July 1, 2014
Dear Guest,

Thank you very much for taking time and writing such encouraging words for us. Our services can be improved only on your feedback.
Looking forward to see you again with your family.

Thanks again for a great feedback.

Warm regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mansingh Palace, Agra

Property: Mansingh Palace, Agra
Address: Fatehabad Road, Agra 282001, India
Location: India > Uttar Pradesh > Agra
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Luxury Hotel in Agra
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mansingh Palace, Agra 4*
Number of rooms: 97
Official Description (provided by the hotel):
Mansingh Palace, Agra is a five star property ideally located to suit the needs of travellers whether on leisure or business.100 centrally air-conditioned rooms with telephone, swimming pool, spa, health club, CTV, laundry and dry cleaning services, secretarial, fax & e-mail services, beauty parlor, safe deposit, tea / coffee maker, hair dryer, doctor on call, travel desk, 24 hour money exchange, WIFI. ... more   less 
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Also Known As:
Mansingh Palace, Agra Hotel Agra
Mansingh Palace Hotel Agra
Agra Mansingh Palace Hotel

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