It was a spur of the moment thing for us to plan for the ITC Mughul in Agra.
Why would anyone travel to Agra in this 40+ C degree temperature? Simple, they had an Internet package for 1 night and also the 2 night packages. But, I chose the 1 night option and got a very good Summer rate. Breakfast was the only thing complimentary.
The drive thru Yamuna Expressway was smooth and the highway was practically empty, reached in 2 hrs. Hotel entry is very simple, but once inside - the reception area is very elegant. The check-in process is very simple, and there start the issues.
You will see the front desk being very stingy and non-friendly vs. the rest of the hotel as being driven for service and making your stay comfortable.
We were given a room that had leakage, and it was showing in the walls of the room. Initially we did not notice, but after a few hours, the mildew smell was very strong. We got a change of room. All went well there - but the disconnect between the Front Desk and the rest of the hotel is very evident in the delivery of service.
The new room was good, and had all the amenities needed for a comfortable stay.
The general pool is good, but towards the evening, the bugs start biting and even in the pool....
We also upgraded our stay for the next day, so the next room change came after talking to the front desk and also got access to their larger pool. The newer rooms were larger and also have a change in amenities and toiletries - they were enhanced ITC products.
The buffet breakfast on day 1 was not that great - but somehow the next day - we got a seat in the Taj Bano restaurant, and the food was better tasting. It was due to the menu - but not everything on the menu was good.
There is a huge green lawn behind the rooms, good for running and playing soccer or anything.
Overall, it was a good 2 nights there - having been in different rooms, and used their 2 pools - the hotel is worth staying at, that too after ensuing that the Front Desk is in sync with you.
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- Also Known As:
- Itc Mughal, Agra Hotel Agra
- Itc Mughal Hotel Agra
- Sheraton Agra
- Agra Itc Mughal Hotel