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“Wonderful experience”
Review of ITC Mughal, Agra

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ITC Mughal, Agra
Ranked #13 of 147 Hotels in Agra
Reviewed October 14, 2013

We stayed at the ITC Mughal from 7-9 Oct 2013. The hotel lobby is quite grand and the check-in was quick, efficient and very welcoming. The room was well prepared. I understand that the rooms are being renovated and that will make the experience even better. The hotel in-room service is excellent. We had been travelling for a few days, and for lunch we requested something light - they not only obliged but prepared a very nice meal for us. The other big positive of the hotel is its location - about 1 km from the Taj and a couple from the Agra Fort. The conceriege was very knowledgeable and helped us to plan the day very well.
On the whole a wonderful experience - well done to the team.

Room Tip: Ask for the newly upgraded/renovated rooms - one wing is complete.
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  • Stayed: October 2013, traveled with family
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Thank MrHetalPDesai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this reviewResponded October 16, 2013

Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,799 - 2,805 of 4,319 reviews

Reviewed October 13, 2013

We stayed for the weekend at ITC Mughal and had a delightful experience. The service was excellent. The rooms were huge, with every facility that a 5 star provides. Also the spa facilities are very good. We enjoyed a lot. Ms Akansha was very helpful. The only thing lacking was the quality of the massagers.

  • Stayed: October 2013, traveled with family
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Thank Kapil M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this reviewResponded October 16, 2013

Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

We would like to apologize for the inconvenience that might have been caused during your stay with us. Your feedback has been shared with our Managers who are taking the necessary steps to prevent this situation.

We would be very pleased to have the opportunity to receive you again at ITC Mughal Hotel, so that we can show you that our deepest concern is our guest satisfaction.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2013

We were more than pleased with our choice of hotel for one night in Agra. Conveniently located with beautiful decor; friendly and efficient service; and, a very clean and well appointed room in a new wing. Excellent value for money.

We found the Peshawri restaurant offering much better quality food and service than the equivalent Bukhara restaurant at the ITC Mauyra Delhi. Well worth a visit.

We visited the Tah Mahal in the evening and early morning which is a must. One can buy tickets the day before so that you don't need to wait until the box office opens at 06.00. The tickets are only date stamped when you pass through the entrance gate.

Room Tip: The new wing
See more room tips
  • Stayed: October 2013, traveled as a couple
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Thank Jonas57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this reviewResponded October 16, 2013

Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2013

In a guided tour of Rajasthan by Mistral, we stayed the last night in Agra, at ITC Mughal Hotel. Great sensation with the beautiful hall, the restaurant, and everything else. The rooms are ok, but the impression is that are not at the same level as the common areas, that seem to have been recently refurbished with a luxury taste. I was impressed by the kindness and professionality of the Spa staff: I had a leg injured in a previous hotel in Jaisalmer, (dangerous swimming pool stairs) and after nearly a week it was hurting and badly swollen; I didn't know what to do, so I asked the Spa manager, a very nice and kind lady, if they could help me. She proposed a massage with oil, for 2500 Rupias, But I declined: too dear, I was not sure that a massage helps in such a situation, so I said I'd prefer something sure, like ice treatment. She envited me to the Spa, which was fantastic, offered me a ice treatment and about half an hour of care and professional massage with ice by a young phisioterapist. I felt much better, my leg wasn't hurting any more, and they did not want even a tip: it was absolutely free of charge. Really a good impression, great care for customer satisfaction!

  • Stayed: October 2013, traveled as a couple
    • Value
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Thank Shakyr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this reviewResponded October 16, 2013

Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 11, 2013

We only stayed here for one night as part of The Great Rail Journey's Golden Triangle tour.

The room, which overlooked the swimming pool, was comfortable & clean & had everything we required.

Evening dinner was the standard fair - curry, veg dishes etc. That evening it started to rain & boy did it rain all night! We woke up at 1a.m. to the noise of dripping water in our room. The rain was coming through the ceiling near to the entrance door. We had to put bucket & towels down to catch the water which persisted all night.

The next morning the carpet in the corridor outside our room was saturated with water. The dining room was closed due to flooding hence breakfast was taken in the bar & lobby area. Make shift food stations had been set up in the bar & a cooked (although cold) breakfast could be had. It appeared that the hotel had only been flooded the week before, don't know if this is a regular occurence!

The rain spoilt our enjoyment of the hotel as we where not able to see all it had to offer. However, location wise it is very good & you are able to go our walking if you so wisj

  • Stayed: October 2013, traveled with friends
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2  Thank Tiger8MiddleEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this reviewResponded October 16, 2013

Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

We would like to apologize for the inconvenience that might have been caused during your stay with us. Your feedback has been shared with our Managers who are taking the necessary steps to prevent this situation.

We would be very pleased to have the opportunity to receive you again at ITC Mughal Hotel, so that we can show you that our deepest concern is our guest satisfaction.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 10, 2013

We stayed for the weekend at ITC Mughal and had a delightful experience. The service was impeccable and we liked the hotel so much that we almost gave visiting the Taj Mahal as a second priority. The rooms were huge, with every facility that a 5 star provides. We had a suite to ouselves which provided us access to an additionail swimming pool which was really nice and secluded. The breakfast was not great, it was OK. We have seen more lavish breakfast at other comparable hotels. Overall a great weekend and a fantastic stay.

  • Stayed: September 2013, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Thank SiddharthB233
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this reviewResponded October 16, 2013

Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 10, 2013

This hotel was lovely and clean with generous rooms. The pool area and gym were both a pleasure to use which is why we booked here. The food and drinks in the hotel were very expensive. Staff were friendly and very helpful too. Great stay considering Agra doesn't have much too offer!

Stayed: January 2013, traveled as a couple
Thank nix1307
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this reviewResponded October 16, 2013

Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ITC Mughal, Agra

Address: Taj Ganj, Agra 282001, India
Phone Number:
Location: India > Uttar Pradesh > Agra District > Agra
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Agra
#4 Business Hotel in Agra
#6 Romantic Hotel in Agra
#11 Luxury Hotel in Agra
#12 Spa Hotel in Agra
Price Range: $81 - $358 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ITC Mughal, Agra 5*
Number of rooms: 233
Reservation Options:
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Also Known As:
Itc Mughal, Agra Hotel Agra
Itc Mughal Hotel Agra
Sheraton Agra
Agra Itc Mughal Hotel

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