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“Feels like an emperor”
Review of ITC Mughal, Agra

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ITC Mughal, Agra
Ranked #13 of 143 Hotels in Agra
Reviewed September 4, 2013 via mobile

The best part of the hotel was its ambience. The lakes, pathways, makes u feel like walking in a mughal garden. Room were nice and food was awesome. Location of the hotel is very near from TAJ MAHAL. Staff was very helpful and courteous.

  • Stayed: July 2013
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    • Location
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Thank ashusingh30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this reviewResponded September 9, 2013

Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,730 - 2,736 of 4,179 reviews

Reviewed September 4, 2013

Great hotel with a huge area.
service is great
rooms are good....seem a little outdated..but still very nice.
food is a bit expensive
the overall experience of the hotel is outstanding.....
go to the back of the hotel & you find another swimming pool, huge lawns, ATB track which you can drive ( at a cost ), a multi person bike / rickshaw....... and when you go wround the gym you feel as if you have landed in some backwater hotel.

Room Tip: get pool facing rooms.
See more room tips
  • Stayed: July 2013, traveled on business
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Thank MayankTuli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this reviewResponded September 9, 2013

Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2013

Comfortable and very nice hospitality, beautiful pool and excellent service,the finest properties we have stayed in....do not miss out on the buffet lunch and one must try their mughal restaurant..its money worth and the food is sumptous..huge sprawling garden and the Spa, it is the best you can have,

Room Tip: Corner suites are large and sunny
See more room tips
  • Stayed: June 2013, traveled with family
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Thank suniel77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this reviewResponded September 9, 2013

Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2013 via mobile

This hotel is massive. The entrance, bars, restaurants, lobby, reception are very beautiful, modern & impressive. Unfortunately for a 5* hotel the rooms decor is very dated. The hair dryer didn't work & there was no bedside power point.
The service throughout was to the finest standard especially in the restaurants except for the almost arrogant attitude of the the reception staff (only 1 or 2 of them).
Overall it was a good experience in a hotel with much history in the area. Almost 5*, shame it had a couple of things letting it down.

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank MorganBrownRussell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this reviewResponded September 9, 2013

Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

We would like to apologize for the inconvenience that might have been caused during your stay with us. Your feedback has been shared with our Managers who are taking the necessary steps to prevent this situation.

We would be very pleased to have the opportunity to receive you again at ITC Mughal Hotel, so that we can show you that our deepest concern is our guest satisfaction.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013

Superb property, Great experience, friendly environment, splendid campus, awesome stay.
ITC moghul gives the best royal experience of moghul era. Its traditional yet very modern.
Its situated in Agra, the city famous for Tajmahal, a must visit place for anybody coming to India.

  • Stayed: October 2012, traveled on business
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    • Service
Thank jainrk58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this reviewResponded September 9, 2013

Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013

Your stay at this hotel is incomplete without the spa experience. It makes sense to take an all inclusive package with the room (we took the royal mughal suite - completely worth the money), meals, drinks and spa. We went on my birthday and the staff went all out to make me feel special. But the highlight of this place is the spa. The staff is knowledgeable about the various treatments and do everything possible for your comfort.

Room Tip: The suites are beautiful.
See more room tips
  • Stayed: June 2013, traveled as a couple
    • Value
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    • Rooms
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    • Service
Thank VanyaRohanGupta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this reviewResponded September 9, 2013

Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 2, 2013

The hotel is huge and made beautifully. The service was exceptional so was the food, breakfast is a must have out here, do not miss the breakfast any day that you stay here. The GM Mr. Ashutosh was very kind to us indeed and we did get exceptional service.
you do get to see the Taj Mahal from the hotel which has made an observatory for the same. The rooms are great, the lobbies are huge, it has a huge play area as well, however almost all games are chargeable(i think this is what should be made inclusive in the stay). The hotel has the biggest spa that i have ever seen, however due to lack of excess time we couldn't try any service, but we did see the spa area and it was something we would try if we had the time. If you wish to stay in sheer luxury must stay here

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank atwin90frames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, Manager at ITC Mughal, Agra, responded to this reviewResponded September 3, 2013

Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on Tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Ashutosh Chhibba
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ITC Mughal, Agra

Address: Taj Ganj, Agra 282001, India
Phone Number:
Location: India > Uttar Pradesh > Agra District > Agra
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Agra
#4 Family Hotel in Agra
#6 Romantic Hotel in Agra
#11 Luxury Hotel in Agra
#12 Spa Hotel in Agra
Price Range: $121 - $419 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ITC Mughal, Agra 5*
Number of rooms: 233
Reservation Options:
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Also Known As:
Itc Mughal, Agra Hotel Agra
Itc Mughal Hotel Agra
Sheraton Agra
Agra Itc Mughal Hotel

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